Timely communication

Hello Tiffany, Can you please further explain what you mean by timely communication?

I would also say quality of work.

I voted "other" but my concern might actually fall under time management. I have always (no matter where I lived) seemed to have a problem getting people to return calls, be on time or show up. A lot of times they are vague about when they can come and want to call me back later instead of setting a firm appointment while I have them on the phone. Often, when I do get an appointment and schedule someone to work, they are late or just don't show up at all. This has happened with professional contractors, people who work for places like Lowe's and Home Depot and individuals working for themselves as well. I don't understand it. It is quite possible I am cursed.

I am still waiting since May for a guy to come finish my baseboards. He did 2 rooms in May ( did beautiful work) and has 1 more room to go and still hasn't scheduled me and when I call he says he will call back when he gets time. At this point I feel like I am bothering him if I call. I always pay as soon as work is finished and am not a difficult person to work with. I just want people to do what they say they are going to do and show up.

@belahn, it's not just you. I have that same problem. The only time I got fair attention from contractors was when the job was over $30k. Therefore, I attribute the non-attention (in my case anyway) to the job being too small, they have bigger fish to fry.

Quality of work, especially when proper supervision isn't there. Some in the trades sell you you on their work, their detail. You hire them, and then find out you're faced workers who aren't supervised by that detail person. This is where way too many mistakes are made.

It's happened to me, and I simply stopped the work until the person to whom I was writing the check could get to the house and correct it.

Cooperation is big for me, because it trickles down into every aspect of the job. I am very much involved in all my products and I need individuals that will put up with me ;-) If I don't like something, he/she will cooperate with me to rectify the situation.

I feel THE most important thing in remodeling is going with an established business with multiple references from actual customers - check with your state and county licensing boards and make sure they are licensed as contractors - also do your homework on what does/does not require permits

....don't become an educated consumer the hard way.... www.apictureisworthathousandwords.us

Timely communication for sure.

Definitely communication. (I listed it as Organization - since I feel if they were more organized they'd respond promptly). We had an HVAC out for an estimate and haven't heard back, he's twice given us a deadline and twice missed it so we've taken him off our list and we're now looking for someone else to give an estimate.

Hello everyone!

As many of you are aware, the contest has come to a close since July 10. Before announcing our winners, we at SCD Design &
Construction would like to thank everyone for their support and participation.
All of your comments are taken to heart as this will help in improving our
customer service for future and current clients.

Regarding the winners
for the 10$ Home Depot Gift-cards, these individuals were chosen completely at
random by a draw. And so, we are happy to say our 3 winners are @roanshome,
@T.J, @Belahn. A formal message will be sent to your personal emails to you confirming that you had won. If you did not receive a personal email, please try resending your email address to us through a Houzz message on our page.

Once again, thank you
everyone for your feedback and cooperation during this contest. We hope that we will get as much love and support in our next contest :)

Biggest problem - they start the project with a full team (demo) then drag things along with one or two guys (not working every day) while they work on other projects. Result - remodel took three times longer than estimated.

" I have always (no matter where I lived) seemed to have a problem getting people to return calls..."

I have this problem with potential clients. They got online and referred to me by homeadvisor usually. They've filled out the profile and told me what they want. I call, I leave messages, I text, and leave emails and hear nothing back from probably 75% of them. They've got the nerve to b!*## about not returning calls and I'm paying to be ignored. Thanks so much.