She has gorn down the drain i rated her very high but now i may have to think twice if i order from her. selling rotten plants now short changing us .get onto her don't let it go best of luck Ben

I sent Rinoa an email a few hours ago and I got a reply very quickly she offered to send me the missing seed or a refund for them or if I order more seed she will add the missing seed to the order. I think I'm going to ask to just send the missing seed, I dont want to pay another $20 for postsge just to order a few extra seed to get the missing seeds. I'll see what response I get.

I would do that exactly, have her send the seeds that where shorted by. Offering to send and ordering more, just a selling job. Refunding just an easy way out of not being confident in business practice. The shipping should fall in their hands to make good on it.

It look like Riona has let her business get so big that she can't keep up her good quality plants I don't know about her seeds but if she can't take care of her plants who knows what you get in seeds.I hand pollaned my own seeds and what few type seeds I have its a pain to keep track of what's what's . Mr KO will not take orders if he starts to get a little behind just tells me he's trying to do things right and cares about his business

Roger

The Grafted plants and hybridizing is not done by or owned by Rinoa. There is a nursery which does all the grafting and crossing of blooms. They supply her with the plants and seed.

I see the problem being that her business has grown and when she was starting out did much of the work herself. The business has grown exponentially and has many people working for her and quality control is failing. Does not mean her responsibility to keeping the product she sends out has changed, but it is!

Rick

I feel so sorry for Rinoa I seemed to have unleashed a monster with my post lol. She has apologized and offered to resend missing seeds today at her own expense so I cant ask for more than that. Seems like she wants to do the right thing, good on her.

She's done right by me. My very first seed batch I ordered from her had poor germination and she replaced them. The second batch had 100% germination and the plants I got from her were all in good shape and have been doing great for me. But as a seller myself, I certainly understand when you have employees things can get screwed up. It's good of her to be aware of her buyer feedback and work to fix those problems. So very likely (I hope) everyone here contacting her will help her be aware so she can pass it onto her employees. If there's no feedback, she won't know.

Btw, it's good that you counted them! I always count mine too - and usually sellers always send me extras, which is a nice touch. You sure are going to have your hands full with that many.

Ben, You need not feel sorry. I would buy from Rinoa in a minute, but if people do not let others and Rinoa know. Then everyone loses. Constructive criticism is a good thing. Errors happen, but it is how they are dealt with which makes all the difference.

Rick

Hyn & rick i totally agree last time we contacted here as a group and the response was very good

She must care if she made the effort to watch the houzz forum and come here and address the previous issues herself, personally, here.

Agartta i emailed her telling her to have a look at what's being said on the forum this was the first time with the rotten plants. she told me that someone else had allso asked her to address the forum and she did .i have never had a problem with her but she has to bring her workers in line

ok, yes true