I've never needed to contact customer service, so can't answer that. It's a local company and some nurseries carry their seeds. I've bought many varieties from Territorial and have been very pleased with the quality--I've just never ordered online from them.

A tiny bit of info, hardly worth mentioning, at: The scoop on 'Territorial Seed Company' -

I have grown heirloom varieties of beets, chard, radish, zucchini, crookneck squash, and tomatoes from Territorial. They all grew wonderfully, and the packets barely dropped off in germination rates in three years. I also grew their Delicata squash, and that didn't germinate quite as strongly or do too well as plants, but that may not have been the fault of the seed.

I’m still new to edible gardening, so the idea of being successful with seeds is intimidating. Therefore, I depend heavily on transplants. I also wanted to try heirloom varieties. After getting their BEAUTIFUL and informative catalogue, I bought A LOT of plants from Territorial Seeds this year. EVERY ONE of their plants arrived healthy and ready to go in the ground. Unfortunately, I wasn’t ready. I decided at the last minute to start another raised bed, so I made my babies wait. And wait. And wait. Nonetheless and amazingly, I lost ZERO plants and thanks to Georgia’s long growing season, all are doing well. I did have to contact customer service and found them to be very helpful. Hope that helps.

Excellent company with an excellent reputation. Offers a very wide variety of seeds, including both heirloom varieties and those grown/gathered completely organically.

The only complaint I have ever heard about them is that their shipping charges are a bit high. But I always pick them up through my local nursery and they will special order anything that is not currently on the seed rack shelves.