Hi, it's 42.5 inches (from the top to the bottom)

I saw the measures. But still confused. I don't need to fit the entire stool under my counter. I just need to fit the stool from the bottom to the seat, considering a person seated on iit. So can you send me the measurements from the bottom to the seat, please?

Thank you,

Hi, the seat is around 30 inches, but the stool have arm, I think the arm is more than 35 inches.

Hi there.

I got it.

I'm interested to buy 4 stools, but the shipping is almost the same price of the stool. Why is that?

Can you give me a discount on the shipping if I buy the 4 stools?

Thank you!

Hi, because the shipping cost is calculated according to the weight and size of the product, most of furniture is exceeding standard, so the shipping is expensive.

Now we are making promotion activities, the price is very good. You have a good choose, this is the best stool we've ever sold.

Last question:

- Can I schedule the delivery for October 20?

I'll be moving at that day.

Yes, you can order them now, then we will leave 4 set for you, because the inventory is not enough to support one month. We will ship to you when you tell me it's ready to moving.

Hi,

I receive the 2 stools that I bought, and just open the boxes and tried to set up them and I find out that there is a issue with the seat and the legs distance between the screws. Like the detailed pictures that I attached.

I can only attach 2 screws from the legs to the seat; the other two screws (like the picture shows) one of them is a millimeter off and the other one is a couple inches off. You cannot attach the seat completely into the legs.

We follow step by step the instructions that came with.

Please advise me what to do.

I'll open the second box of the stool tomorrow and figure out if they are able to be set up.

Thank you.

Hi, I will ask our warehouse for the problem, please check another one. May I have your order ID?

Hi there,

This is my Order number: 1578-9801-5523-8325

And I set up the second stool.
It’s perfect, nothing wrong with.

Thank you.

Hi,

I received the exchange of the stool and just set up and saw that on the top of the backseat is a crack in the wood.

I'm gonna attached pictures of it.

It really hurts my hand when I touch on it.

Overall bottom part are fine.

Is that possible to exchange just the part of the seat that is damaged? Because is such a heavy box to lift, and this is the second time that Im exchanging them.

By any chance can you guys check if there is some damages on the counter stools that you have it before send it to me? Because even with all those issues I'll need two more counter stools and I'm thinking in buying two more of the same model and size.

Thank you,

Debora.

Hi Debora

I'm so sorry for the issue, may I offer you $20 to keep this one? The shipping cost is very expensive.

I will ask our warehouse to check carefully before send to you next order.

Thanks and best regards,

Edward

Hi,

Thank you for the answer and sorry for the late respond.

I just finish moving; I'll decide with my husband and I'll let you know next couple days.

Thank you,

Debora.

Hi Edward,

Thanks for always respond.

I tried to have the stool but it really hurts my hand all the time that I touch the top of the seat. Very sad.

Can I send to you just the seat, to have them exchanged, because the complete peace is so heavy to lift and I really think that the shipping could be shipper for you guys. So I rather to exchange the damaged piece (and you can guide me about my suggestion to send to you just the damaged part of the stool, which is the seat).

And in other hand I'd love to buy the third one!

I just love your product!

Please let me know.

And thank you!

Hi

That's OK, we don't need the seat back, I will ask warehouse to reship you a new seat. Please give us a positive feedback.

Thanks and best regards,

Edward

Hi, Edward

I'll give you positive feedback because you were there all the time, solving from the first issue and trying your best in a professional and polite way.

I had purchases with different sellers and there were problems and some of them made the problems bigger and in a not very nice way.

I really love the stools. Thank you to make things work.

Just, please, if you change your mind, please tell me, I still can send you the damaged seat.

Thank you, once more, for your help.

P.S.: I don't know if I gave to you my new address, just in case:

255 SW 11th Street, Miami, Fl, 33130.

Hi there

That's great, thanks for your support and recognition.

But I think the seat has been reshipped to your old address, you forgot to tell me the new address.

Thanks and best regards,

Edward

Thats fine, I can figure out.

Do you mind just to provide me the tracking number, please?

You deserve recognition, I really aprecciate your time and professionalism.

Thanks once more, Edward.

Hi

The tracking is

Regards,

Edward

Hi Edward,

I didn't receive the tracking number but thats fine, I just got the seat and, unfortunately, there is a ploblem.

If you take a quick look on the pictures that I sent you previously, more precisely the third one, you'll see that the damaged part of the seat is the backseat - on the top.

When you said that you were sending me the seat, it sounds like the entire piece, the seat part, not part of the seat. Even that you never confirm if it was possible to send part of it.

So, to assure that you send me part of the seat and that part is not the same as that damage part that I got. I'll attached a picture of what I just got.

It's part of the seat, which is fine. But you sent the part that is not the same that I have, damaged, that what I was expecting to exchange.

To make it simple: The damaged part is the backseat (the pictures that I sent you before, the third one, shows that the backseat is damaged on the top - for that reason it hurts my hands).

In other hands, just to let you know I'm planing to buy the third stool like I told you before. Just have a question, is that possible for you to communicate with your warehouse to revise the stool that supposed to be delivered to me?

I think, with all of the experiences that we had, is providential.

Just, please, let me know if its that possible and I'm going to finish the purchase.

And I need to know how to proceed about this part of the seat that you send me by mistake.

Thank you once more!

Best,

Debora.

Hi Debora

I'm so sorry for the misunderstanding, I always think the seat and the backseat will be send together. I have a idea, we can send the backseat with your next order, is that OK?

Best regards,

Edward

I thought the same, since the seat means one piece, even though if it's composed of more than one piece.

Sure, its ok! You can ship everything together!

Can you just make sure with your warehouse that every single part - of the stool and the backseat is perfect, with no damages at all, and please, make sure that I am going to pay the shipment just for my purchase, not for the shipment sent by mistake, please?

Thank you.

Best,

Hi Debora

That' OK, don't worry anymore, I will tell the warehouse to check carefully for next order. Thanks very much for your kind support, we will ship to you no Monday if you order this weekend.

Best regards,

Edward

Hi Edward,

I just place the order, can you just confirm about to send the right part of the seat (the backseat), please?

And the shipping, can be faster than the date provided?

Thank you.

Best,

Debora.

Order 1583-8789-5473-8066 Delivered by November 21 - December 10

Shipping Method: Standard

Hi Debora

No problem, we will ship out tomorrow, don't worry.

Regards,

Edward

Hi,

I receive the stool, just the one of the last purchase, I do not receive the backseat as promised.

And the stool came with some damages, please take a look on the pictures below:

I'm not going to exchange anymore, this problems have been happen for over 2 months. I'm tired.

I just need the backseat, because the damage on it hurts our hands when we touch it, when I said hurts it really sliced our hands (like paper does).

So I just need the backseat and that plastic on the bottom of the seats, as the first pictures shows, 3 of them they came broken. So I need replenish those 3 also.

Thank you,

Hi Debora

The backseat has been shipped in another box, don't worry about it.

I'm so sorry for the damaged, I have told them check carefully before ship out, apparently they didn't. I will tell them and reship 3 plastic to you tomorrow, thank you and sorry again for the inconvenience to you!

Best regards,

Edward

I really appreciate your attention Edward, you have been very professional and I understand that you cannot guarantee part of the job because it’s not you taking care in person.

I receive yesterday the backseat. I’ll exchange the damaged part tomorrow and if something happened (I hope not!) I’ll come back to you!

Thanks again, to ship that down bottom part, it’s important to stabilize the stool.

Best,
Déborah.

Hi Debora

Thank you for your affirmation and understanding of my work, hope we can do better in the future.

The tracking is 1Z1A0W380392627306 for the bottom part.

Best regards,

Edward

I exchange the backseat, it’s perfect!
Thanks again!
And thank you to send me the tracking number!
You are the best!
I appreciate all of your attention and time during this “process”.
Happy thanksgiving!
Best,
Déborah.

Hi Debora

That's great, glad to help you.

Happy thanksgiving!

Best regards,

Edward

Hello. Just purchased the last two that were available. Is there a way to contact the manufacture and let them know just to be extra cautious because I don’t want my items to be damaged. Unfortunately it sounds like others have had to go with a great deal of exchanges and replacement parts.
-Chris

Don't worry, damage occurs occasionally, usually due to transportation.