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return this article

8 years ago
This article is too small I need 16’ instead can I return these 2?
Preserved Boxwood Ball 12" · More Info

Comment (1)

  • PRO
    8 years ago

    Hello Angela,

    Yes no problem, please follow the directions below...

    Returns Made Easy,


    Returns are easy and hassle-free. If you would like to return or exchange an item purchased in the last 30 days, no problem. We only ask that the item is returned in new unused condition and that it be returned in the original packaging. We reserve the right to withhold any shipping cost that we incur when processing your order. This would also include free shipping items.



    To return your product, you should mail your product to:

    Flora Decor

    2150 Enclave Mill Dr.

    DACULA, GA 30019



    Depending on where you live, the time it takes for your product to reach us may vary.



    Your Shipping Box:

    Use your order's original box, or any plain, unmarked cardboard box to ship your return.

    Remove any pre-existing labels or stickers from the shipping box.

    Seal your box completely.

    Bring your package and our return address to the courier of your choice (UPS, USPS, FedEx, etc.) and choose your shipping method back to us. (NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.)


    Your Refund:

    Since your refund is on a credit card, here are some numbers you should know:

    We don't refund shipping cost and we reserve the right to deduct our cost to ship the item to you on all free shipping items.

    5-7 - business days it takes for your package to get to the fulfilment center.

    7-10 - days it takes for us to inspect and process your return back into inventory and complete the processing of your refund.

    2-10 - business days it takes for your financial institution to post your credit back to your account.


    We think shopping at Flora Decor should be the most awesome experience you can have online! Please let us know if we can make your shopping experience any better on our site!


    Sincerely,

    Your Friends at Flora Decor