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What is the return policy. Won’t allow me to connect

8 years ago
Reign Diamond Hand-woven Area Rug by Kosas Home · More Info

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  • 8 years ago

    Hi there! Thanks for shopping on Houzz! Below is the return policy for this item. For future reference, you can find the return policy on any of our items listed under the Product Specifications on the right hand side of the product listing. I hope this is helpful to you!

    • You may return your unused item in its original condition and packaging within 30 days of receipt. Products that have been altered or modified in any way are not eligible for returns, replacements, or refunds.
    • To request a return, click on the "Return or Replace Item" button for your order from Your Orders page. Specific return instructions will be provided to you, including the return address and a return shipping label, once you initiate a return.
    • You will be responsible for all return shipping costs.
    • If you choose to use the return shipping label provided by Houzz, the cost of return shipping will be deducted from your final refund, the cost of the label will be included in the return instructions.
    • If you return the item on your own, we recommend that you insure your return shipment and provide Houzz with the shipment tracking number. Refunds will not be issued for items damaged in return transit or for returns that are never received.