Obviously there’s two rugs

8 years ago

I ordered the cool abstraction rug and it looks different in colors when I received. Now I’m scrolling though houzz and see there’s this rug called dimensional. Oddly this one looks more similar in color compared to other one. But neither photo actually shows the real colors which is rusts and reds. The rest is blue but there is no black as it shows in both. It’s just a darker blue. I feel even more disappointed that either rug name is being sent out as one. Why are you representing two similar but deprecate rugs that are actually one that everyone gets? Look at the reviews. I’m very good at color and I can’t believe I was looking and looking for just the right shades and this is what I get... reds rust carmel blue-green and navy.

Diffusion Multi Rug, 5'x8' · More Info

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Comments (2)

Reenie Phillips
8 years ago
I feel your frustration. I ordered Cool Abstraction, the darker rug in green, blue rust and cream and ended up with Abstraction. Photos of buyers matched my choice. Rug shows up in cream, 75% blue, rust. So NOT what I ordered. Now the one I wanted is called Aurora. What is up with the name change and delivery if something different? They better reimburse me 100% Buyers remorse? Not even close to what I chose. Crazy
PRO
Mohawk Home
8 years ago
last modified: 8 years ago
Hi Renee! Thanks for your feedback. I'm so sorry about your experience. I can tell you that we recently had both the Cool Abstraction rug and the Diffusion rug rephotographed to more accurately depict color, including lifestyle imagery to give customers a sense of how these rugs look when styled. There is a subtle difference between the colors in Diffusion and Cool Abstraction. The Diffusion features slightly darker, richer brown/rust colors and darker blues. Neither rug is green. The main difference is the base construction of these rugs. One is a cut pile (Cool Abstraction) and one is combination of both cut and looped fibers (Diffusion) for added texture. I can't speak to the name change, as there are multiple vendors on Houzz that sell Mohawk rugs, including these two styles. I can only control the accuracy of the information Mohawk lists on Houzz (sold by Mohawk via Houzz and not through another vendor. You can see which vendor is selling a particular style by clicking Product Specifications, then see "Sold By"). On behalf of the manufacturer, I wanted to shed some light on the differences between the two rugs. Please let me know if there is anything I can do to assist you!

Best,

Alyssa
Mohawk Home