Happy floors is too darn expensive. Had them in my store front for nearly 8 months and sold zilch of their products. Why? Because my other distributors had the same looks as they offered, same quality but at a much, much more affordable price. Happy floors does not determine their sale price to the consumer. The store front you purchase from makes that decision.

Got it, thank you for your input.

I think different distributors must be able to mark up the tile to different retail prices, so no, there is no difference in quality or grade of any specific style offered by Happy Floors. We were quoted the price of Happy Floors tile in Dolomite as part of a total shower installation using Schluter waterproofing systems, and Trinity Floors in Dallas, Texas, was one of the few distributors in our area that specializes in Schluter waterproofing systems, so we were much more concerned about the quality of the waterproofing than the tile itself given this is the third time since owning the home we'll have to re-tile due to water leakage. We don't want to re-tile that area ever again! Using a Ditra underlayment system by Schluter for the flooring area will help prevent cracking whatever tile you choose. Happy Floors produces some beautiful tiles that we weren't able to find equivalent to elsewhere, so we went with the look and hope it holds up. It is 3/8" thick tile and looks sturdy.

I ordered $5300 in tile from Happy Floors. The tile was not what I had envisioned, so while it was still AT THE STORE where I purchased it, totally unopened, I called the HF rep. and requested to return it for a refund. They could not tell me what their return policy was! They said I had to a) request the return through the store, b) The store had to call HIM, and he would contact the warehouse, and c) THEN the store will let me know what kind of refund I'd get!!

NEVER AGAIN!!

@Barbara Hoggan Obviously shipping is expensive, and they cannot be responsible for customers changing their minds after tile has been shipped. We brought a sample of the tile we wanted home so we could see it in the real environment before ordering. This helped us a lot. We thought we wanted a more defined pattern in a different Happy Floors tile and ended up with a quiet Happy Floors Dolomite pattern in white, which we love. We wouldn't have known this had we not brought home samples and seen them in the real environment. It sounds like to me that this return policy is standard. Happy Floors only sells through its distributors, not directly to customers, so you'd have to deal with the distributor about refund policy.

I am happy to pay the freight charge. I am not arguing about a restocking fee.

I am not even beginning to claim that a they are 'responsible' for the way the tile looks in larger sizes -

You're right - I just learned that there IS NO exchange or refund policy because that is offered to the store, not to us.

I will never work through a retailer again. DalTile, Floor and Decor, etc. They are a dream to work with compared to this.

What is ironic is that I had actually asked about refunds before purchasing, because I was not sure how much extra to buy - just in case the tiler needed more...And yet, if I overshot the mark and had a lot left over, could I return the excess? I was told there was a 4-box min, plus freight and a stated percent restocking fee.

Now I'm told that the retailer can do whatever they like.

Barbara, I'm curious which design you chose? Happy Floors does do some pretty dramatic colorations, and I can definitely see your not being happy with the shipment once you see it all together. That's a lot of tile to be stuck with, wow. I guess there's always Ebay, but I have a relative who did their garage floor in tile and it looks amazing. Is there any other area of the house where you could use the tile, like a garage floor or guest bathroom? Would there also be a way to incorporate this into a smaller section of the room you'd planned it for originally and yet put some solid color tiles around it in a border to tone it down any? Other elements like paint colors, etc., might be able to counterbalance if you can still make those decisions and go with simpler, quieter designs everywhere else. I've not seen a Happy Floors design that I thought was bad, I mean, they do some of the most creative designs in tile out there.

I have the Happy Floors tiger ash. It has developed spots that will not remove- and it gets worse every year. Have not had a solution yet.

We also have Happy Floors (Neostile) that developed spots within the first year. We used the tile both on the bathroom floor and in our shower. The retailer where we purchased no longer carries the brand so we were basically left on our own. We have tiles floors in several other areas of our home and have never had this problem. Wish we had a solution. VERY UNHAPPY!

Right now trying goof off with a brush than wiping off. Long process unfortunately we used this tile thru out the house.

I just had Happy Floors tile installed in my house 5 months ago. No spots yet. I get so many compliments on how beautiful it is.

With all the reviews of spotting with Happy Floors tile, I looked for more reviews and found an additional one on the Houzz profile page for Happy Floors from someone who had an unpolished style of tile that allowed dirt to penetrate the surface. I have the polished Happy Floors Dolomite on walls and unpolished Dolomite on floors in a bathroom and shower and have had no problems with it in 2 years. The installers said the tile was perfectly square and easy to lay. However, with the reviews I've seen now, I could no longer recommend it. Happy Floors produces tile in both Italy and Spain, and obviously there are some quality issues with some of the tile and a lack of customer service for following up on problems. Other quality brands are Crossville and Porcelanosa which I think would be reliable choices. Porcelanosa has 40% off sales a couple of times a year to make it affordable, and Crossville is expensive but made in the USA at the time of this writing with strict quality control. I used Porcelanosa tile in a kitchen remodel and love it. They use white clay from Turkey for the base of their lighter tiles, so the whites are almost unmatched by any other brand out there right now at least that I have found in the USA. Had I known about the Porcelanosa tile sales when I did my bathroom, I would likely have used it there too instead of Happy Floors, though am pleased with how the Happy Floors looks for sure.

Try wiping your floor with just a paper towel and a little water. They definitely have issues with their tile.

I have tried washing floor on my hands and knees- didn’t help. But thank u. Wish I had thought to look up reviews before this major purchase.

I looked for Happy Floors reviews before my purchase in 2018 and didn't find many at all. The tile I have is performing fine, so I think quality must be mixed. A lot of tile dealers in the large metro area where I live carry this brand. It is concerning how many high-cost products used in remodels are not actively reviewed in many places which is why I have appreciated the Houzz forum so much during my recent remodeling.

Have you tried a magic eraser?

The flooring company did for me and it created a cloud around the marks. The tile is defective.

Recently tiled shower with the Happy Floors crash series blue tiles. Major problems with the glazing of the tile. The entire shower is completely shot. The tile couldn’t even handle being grouted with unsanded grout. What a joke. It looks like soap scum, but it’s not soap scum. It is etched, the creamy white grout etched the tiles and now they are ruined. It is so sad that as the installer I will haft to eat it, rip all this work out and reinstall the shower because you have no quality control. It’s not enough to say that I will never buy your product again.

Thanks everyone for all these reports. I believe I will reach out to my installer and give him the link to this thread by way of warning. He sells a lot of Happy Floors tile, and my shower installation with Domomite has been successful for 2 years now, but I would hate to see him run into other problems with other styles. I believe Happy Floors produces tile both in Italy and Spain, so it could be that some production facilities are putting out quality tile while others aren't. Whatever the case, there are plenty of other top-notch companies like Porcelanosa and Crossville from which to choose that Happy Floors shouldn't need to be a consideration for anyone looking for a pleasing style.

@Aglitter, are you still happy with your HP Dolomite white tile? What size did you put on your shower floor? Do you remember what grout you used? Color? Considering for our bathroom remodel. Thanks!

Yes, the Happy Floors tile that I put in my bathroom is still holding up well, and I am pleased with it, however I can no longer recommend Happy Floors because of the numerous reports I have seen on Houzz of spotty quality. It is just not worth the risk. For a subsequent project, I used Porcelanosa tile and wish I had known about it in time to use it for my bathroom too. Watch for 40% off sales twice a year, in spring and fall, for affordable Porcelanosa prices. Also, I ordered through ProSource which gave me the best price in town on top of the sale. Porcelanosa is made in Spain and has impeccable quality. The Porcelanosa marble style I used in my kitchen has the whitest whites I have seen in imitation marble porcelain tile, and I was told this is because Porcelanosa uses white clay from Turkey as a base and not gray clay like other companies. With the Happy Floors tile, I used 1-inch by 1-inch tiles for my shower floor and the larger format roughly 12-inch by 24-inch for everything else. For safety from slipping, matte tile was used on all floor surfaces, and gloss tile was used on walls. I don't recall what brand or color name of grout was used on the bathroom tile, but I specified Mapei grout in Avalanche for the subsequent Porcelanosa tile project because Avalanche is the whitest white that Mapei produces. The Happy Floors Dolomite colorway really does come across with a lot of gray in it. If gray is what you want, then fine, but don't expect a white marble look from it. Also be aware that grouted tile is not the only option for a shower area. For me to clean and maintain as much tile and grout as I have in my own shower project has been tedious. If I had the shower to do over, quite frankly I would do a solid surface of some sort. Even with the best tile cleaner and sealant like Bulletproof from Laticrete, the work is extensive in a shower area. For dry floors and dry walls it is not so bad, but I would highly encourage you to reconsider and put solid surface in the shower area.

@Aglitter, thanks. I'm glad you are pleased with your HP floors. Sorry to read about the others who have had issues.