Has anybody ordered an Australian Finger Lime from Four Winds Nursery? More specifically a premium. A friend of mine received one and it looks like it was pollardized. I hope that is the correct term. The graft is also at the top. Just wondering if this is the norm for FW. My friend is not very happy with the tree at this time because the box was damaged during transit, the roots and soil came out of the pot, and to make things worse, it was snowing and all the new growth is dying back.