Hello and my apologies. I cant really imagine how this happened. When creases on a cotton item dont come out, usually it is because it was washed and dried and potentially left crumpled up with other garments inside the machine, instead of pulling out when warm. Please do us a favor. Can you go to your order history and select contact us there, and we can share more personal info. We would like to look up your order and and since you posted to a public forum, we dont want you to post any personal information here. Lets communicate through Houzz message instead of here. Thanks and look forward to try helping more. Thanks! DiaNoche Designs