Hello and thank you for your inquiry,

We take great pride in 100% customer satisfaction.

If for any reason, you're not satisfied with your purchase, we've outlined the following guidelines to help make your return a smooth and seamless experience.
-Your return must be setup within 30 days of receipt of item
-You may return your unused item in its original condition and packaging.
-Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs.
-Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide Houzz Support with the shipment tracking number.
-You will receive a full refund once items are received back to our warehouse.
-You will receive an RMA number that must be included with your return shipment

We hope this
information was helpful to you, please let us know if we could be of any
further assistance.

Best Regards,

Kristi

Customer Support.