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marymac1

scratched granite

8 years ago
We had granite installed in our new build and upon installation I noticed long linear scratches. It clearly looks like the slabs were not transported carefully and they rubbed against each other causing linear scratches. I have only paid for half of the job so far. They wanted payment for the rest and I with held it until we could get the resolution for this. They came down to try to buff it out today and were unable to do that so they took the entire island 9x4.5’ (huge) back to the shop to do a wet polish. They seem to recognize that there is a problem and are trying to make it right but I’m just wondering is there any hope for the finish to get fixed even in the shop? Or am I going to have to pick a new slab. That was the last slab of that lot of granite so I am worried we are going to end up having to replace all of it.. even the parameters. It took me weeks of driving to various granite yards with 3 small children to find this slab so I am really hoping they can fix it in the shop!

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