@lynnedg thank you for sharing your citadel pictures! I am contemplating Citadel, but am having a hard time finding any install pictures. Are the pictures you posted true to color? It looks a lot darker than the small samples I have.

you are correct, the pictures do look darker than the install. I can tell you, 6 months later, I still love the color!

@lynnedg Are the pictures you posted during the day or at night? If you have anymore pictures to share, I'd love to see them. Thank you!

I’m currently installing paradigm conquest citidel and having a hard time with it. My installer requested it all be from same pallet and sure enough they didn’t and now the new batch doesn’t click into what he’s already laid down. I’m now a month delay waiting for all new material!! Not happy!

Did anyone else have this issue?

Following (I’m in FL , building new SFH & thinking Engineered HW won’t hold up if I leave the a/c off away from home) looking for wood look with little pattern repetition

I'm considering the Paradigm Conquest in Tower but when I looked at the sample board, the bevels seem a bit prominent. What do folks who have installed in think when planks are installed in a large space?

I have Tower and think the bevels are a non-issue in a large space.

The install is still in progress.

Thank you! It looks great!

Greg, did you already purchase? If so, how does it look? If not, you may want to look into getting 20 ml. Check it out online.

@Faye Okeefe Were you able to resolve with Paradigm? We are in a similar situation now. Halted the rest of the installation due to issues with the tongue and grooves between different lots.

@Laurene Ganci Ryan We're having this issue now. Three different lots and the planks between lots aren't clicking into each other like they should. It's resulting in raised boards and cracks. Curious how your experience has gone since posting. We're starting the claims process now.

@Joy Lewis can you share the specific lot numbers that you are having issues with?

@Ariel Palmieri I am looking at Paradigm to put in my condo. Can I join your fb group. I am torn between colors and need inspiration. Thanks so much!

We initially started installing Paradigm in Citadel. Beautiful color and great variation between planks. We had an issue with some planks (same lot, different press) not connecting with other planks causing a lip. The wholesaler looked at the install and took back all material since they couldn’t replace defective planks due to stock. We replaced with Provenza in Sweet Talker (not pictured) which we actually like a bit more and was much easier to install. Citadel pictured below since a few people asked above.

@Joy Lewis – You said “same lot, different press” – Can you explain this? How can you tell?

We too are considering this flooring but are fearful from the experiences documented here.

It’s specified by two digits after the Lot Number on the case. We initially thought they were different lots but the Wholesale rep confirmed they were all from the same run. The other pieces connected just fine.

Personally I loved the look of Citadel, but the Provenza flooring we got to replace it seems to be of better quality and was much easier to install. Our installer also raved about the new selection vs. the Paradigm, and he’s been installing floors for over a decade. I know that’s not of much help! Especially since there’s positive and negative reviews for just about all flooring options.

@Joy Lewis So you ended up installing Provenza Sweet Talker? That’s an WPC not an SPC, right? Do you have any install pics you can share?

Im pretty sure it’s a WPC. It feels great underfoot.

I would love to join the FB group but the links aren't working for me. Is there a name I can search for? I'm having Paradigm Conquest "Parliament" installed and happy to share pictures.

@joylewis what wholesaler did you order from?

My whole project delayed a whole month!! They had to reorder all new material! You can’t contact paradigm at all! Only the local rep that sells it and they did nothing for me!

@lydiawerner. I would love to see your Parliament flooring! Its what we are considering.

@lydiawerner i cant msg you, but if you are willing to share photos, you can also msg me as an option! Thanks so much! My husband is convinced he wants Parliament, so ive been non stop googling trying to find installed photos!

Does anyone have Paradigm Conquest floors in a condo? I am curious to know about the soundproofing with the built in rubber pad.

did all of the issues get resolved with Paradigm installs we are considering the color "manor" if anyone has photos please post. I am concerned its too light I want to do entire house 2800 sq ft of flooring installed over tile. the issues mentioned are concerning me now

Yes finally all new material came and we installed. But what a hassle

Here’s my citidel

@Laurene Ganci Ryan looks great!! Are you happy with them so far? If you have any additional pics to share, would love to see them!

We got Paradigm Fog. It is exceptional! The cost was terrific ($2.49 sq. ft.). The product is indestructible and the look is fantastic. We covered nearly 2000 sq. ft. And would use this product every time.

I will post some photos tomorrow. Around 7 months ago ( initial comment under Faye O’Keefe) we ordered and laid the floor. the color option we selected was ‘Chateau’.. Just to be clear ... I LOVED IT on the sample board and thought I had found a unicorn of a floor. I had Tower and Windsor as my second options. The sample board was ok, so we ordered two boxes to ensure the mix, both were ok so we ordered it. We requested the same dye lot for our total sq ft of 1870 + 10% to be sure we had enough to cover any potential issues as a contingency.

This was our experience:

1. We ended up needing an extra 1100 sqft to ensure we had a color blend that was ok. A third of the boards from the same dye lot had a very orange undertone and the other 2/3rds had a cooler undertone (the desired undertone). Some of the boards had issues also with the print being warped or missing.

2. There are 4 boards per box and they are heavy !!! So prewarn your contractor and get it delivered. The repeat therefore only has 4 images. Your contractor needs to blend the boards well to ensure that you don’t look like you have a obvious repeat. Hard to do when 1-2 boards out of every box are the wrong color entirely. It limits you to almost a 1-2 repeat.

3. Seven months in we have had 3 failures of the floor and we have had to lift and replace boards x 2 on the main thoroughfares as the boards over time fail at their connections. We have had to repair 2 stairs as both chipped and dented.

4. The groove pattern and the authentic under foot feel , similar to hardwood was the main reason for us to purchase this floor. We have a boisterous golden retriever and H/W’s were out of the question for us as we are based in the muddy wet PNW. That said ... as nice as they are on initial inspection they get dirty !!! And the dirt becomes deeply engrained in the grain pattern. They are a nightmare to clean thoroughly... on the high trafficked areas there is a distinct discolouration to the boards due to engrained debris. Just to give you an idea, we Hoover x 2 and mop x 2 a day just to keep them clean... and if you look at the floor at areas where there is traffic and areas where for example the furniture or rug has protected it there is a dramatic difference.

5. To this date we have received no support, recompense or response to our situation that has been adequate. We have covered the cost personally for every issue we have had..

6. Beware if you consider doing stairs with this product.. if you think the floor board match is an issue ... you should try the stair nose stair tread match... it took us 3 days of digging through boards and hand matching them to make it work.

7. None of the above even covers or factors in the failure of the click system. So many discarded boards that were unable to even be laid.

8. The boards scratch and dent !!!! And scratch very easily.

Like I said .. we have had over a decade and half experience professionally laying flooring in properties we own and design. This has been the single worst product we have ever used.

We have managed to get an ok end look simply because we slaved doggedly over getting it right and we personally paid the cost of every problem and failure with the floor.

If you are going to buy from the company ... I recommend you don’t but if you do.

1. You will need in excess of 10% extra so budget and plan for it.

2. Ensure the dye lot is the same. Open all the boxes even if the dye lot looks the same on the box and lay the board out to check. You can do this either by color or by pattern repeat.

3. Plan for a stair runner if you are taking on the stairs.

4. Consider glueing rather than floating in high traffic areas to prevent failure of the click mechanism through fatigue.

5. Plan to clean it a lot and invest in a bissel rotating cleaning mop .. this is the best option to effectively clean the grooves of the grain.

6. Don't expect any support from the company , therefore buy through a third party that has a guarantee and will support you to get it right when it becomes a complicated mess.

7. Buy and store extra for repairs. You will need it and will never be able to get the same dye lot again. Buy in bulk and buy in one go.

8. Have a giant bottle of wine on hand to see you through the process !!!!

I have pictures galore if any one wants to see some of the issues.

Oh ... the above posted via MyFB profile 🙄😬😩🤨. My initial comment 7 months ago was under Faye O’Keefe which is my real name. To whoever asked me questions sorry it’s taken me so long to answer I’m a doctor and the pandemic has been something.

@Faye Faye thank you so much for taking the time to share your experience with Paradigm. I am really close to ordering Paradigm Citadel and my main concern now is the discoloration you experienced. I currently have sheet vinyl that has yellowed and is the reason I am replacing my flooring. Would you mind sharing any pictures of the discoloration and also the issues you are having with the planks separating? Paradigm now has a 12 plank pattern, which should help with the repeat issues you had. Thank you!

I am also considering Paradigm Tower and live in FL. Seems I can't source from any local flooring companies. Looks like the issues continue.

https://www.facebook.com/groups/2672492269732375/

I am keeping it open for new members to request to join for the next 24 hours. Prospective members must answer all of the membership questions. Unfortunately we are getting a tremendous number of requests from artificial accounts i.e. Hackers and Scammers, so we have had to tighten our group security. I know that sounds extreme but I have received 100s of requests that are non-authentic.

Are the issues with Paradigm related to buying from an unauthorized wholesaler maybe? I have heard some dealers sell seconds and Manufactures will not support any issues or uphold warranty. Or are these issues regardless of who purchased from?

@Ariel Palmieri may I join the FB group as well? the link isn't working.

Avoid Paradigm. We just ordered 3,000 square feet of Paradigm Citadel. The installer could not get the boards to lock together. The locking mechanism would break, and when the floors would go together there were gaps and it was extremely uneven. In the end our contractor said that he could not recommend Paradigm flooring and asked us to get a new product. We even had a representative from the distributor that carries Paradigm come to our house. He agreed that the entire batch was defective. Now we have our entire upstairs demolished with no flooring because we decided to buy Paradigm. It looks great but I think their manufacturing is is likely highly inconsistent. Also when I was looking at the pieces that were ordered for my stairs, the nose caps for the stairs were completely off colored. Let this be a warning. I wouldn't want anyone to have to go through the hassle that we're experiencing right now.

Did you order from an online wholesaler? Where all the lots consistent?

@melissahenggeler We ordered Paradigm from an authorized dealer. We even had the representative from the Paradigm distribution center in So Cal come to the house. I don't know if all lots were the same, but after going through 25 boxes of product and trying to select good boards the installer gave up. It's been a nightmare. Paradigm clearly has manufacturing inconsistencies or problems. The dyes between the products (floors vs. stairs) are also not consistent. We are bummed the Citadel was an ideal color.

Hey, @K G

Check this Paradigm Waterproof Flooring. I think it can be help you more for your thinking.

Yes, Of Course because it waterproof flooring.

Melissa we ordered both direct from the vender and through a reputable third party who have been excellent. The third party we have used for years and years with no complication and no issue with other problem. The floor is not fit for purpose and the company have significant manufacturing issues and problems with quality control

Heather P ... sorry I am only just seeing your comment now. For some reason I am unable to upload the photos here, maybe because there are so many, but if you send me a contact I will happily forward them to you privately.

I tried previously and I have just tried again now...

@Faye Okeefe thank you so much for the offer. Right now I have decided to pass on Paradigm after seeing so many people having issues with the planks not locking correctly. So no need to try to send pictures.

Do you mean that even if I pour water on this floor, it will not swell? I often had a problem with the floors. After each of my cleaning, I noticed that the floor boasts in some places. I had to call every time to https://niftycleaningservices.com.au/carpet-repair-brisbane/ since they were always cleaned efficiently and the floor was not deformed in any way. My floor looks terrible because even if I accidentally spill water, the floor will swell. Now I'm looking for new floorboards, and I really liked the idea of a waterproof floor.

I have been seeing on some FB pages re flooring, that of late, there have been lots of issues with the locking and experienced installers and diyers are having lots of issues with it. I think there was some sort of change in the product very recently and this is what seems to be the problem.

https://www.facebook.com/groups/2672492269732375/

This is the link to join the group to share installation photos of LVP and to search for photos.

I am keeping it open for new members to request to join for the next 24 hours. Prospective members must answer all of the membership questions. Unfortunately we are getting a tremendous number of requests from artificial accounts i.e. Hackers and Scammers, so we have had to tighten our group security. I know that sounds extreme but I have received 100s of requests that are non-authentic.

@Chris C. I'm sorry to hear about the issues you had with Paradigm. Citadel is also my favorite color. Did you end up finding a new floor that is close to citadel in color?