Great Customer Service!!

7 years ago

something positive to share!! I have a Vitamix blender and my small container was showing signs of wear. On Tuesday a small black paint chip came off the bottom of the container and one of the blades had a ding/rough spot on it. i use the heck out of it

so when i saw the paint chip and dings on blade as i was washing it, i said what the heck, i am going to call them....

called, got through right away, said my spiel, and i got "ok Mrs.Sprt, we will send out a new by end of week. you will get an email etc etc....

didn't have to ask, convince or anything, just ok, we will send a new one!!

my blender was registered so they had all my info, blender is 4 1/2 years old!!

that's Customer Service!!

Featured Answer

kadefol

7 years ago

I second the praise of Vitamix customer service. We've had ours for over 8 years (also registered on their website) and a few months ago I dropped the container and it cracked. I called them to order a replacement container and they told me it should not have cracked and they would be happy to send one out gratis! I was thrilled, and even more so when I saw how expensive the containers are. These blenders are workhorses, I use it at least once a day, every day, and it still runs like new.

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Comments (9)

sprtphntc7a
Original Author
7 years ago
agree kadefol, they are workhorses!! i use a minimum 2 times just in the morning. to make my oolong tea all day sipper and my 'trimmachino' coffee...

i usually make a shake for lunch...

a great investment to be sure :)

glad u had the same result as me!
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kadefol
7 years ago
I make smoothies every morning, also use it to make tomato sauce, blend veggies for soup, home-made sofrito and salsas, blended drinks, the possibilities are endless. We bought a refurbished which was still pricey, but if you consider how often you might replace a less sturdy blender it sure is worth the investment.
sprtphntc7a thanked kadefol
bpath
7 years ago
That happened to me with my Price Pfister kitchen faucet that came with the house. The spray/stream function wasn't "holding" anymore, and by this time the faucet was easily 10 years old, so I called them up and they just sent a new one! Of course, I did pay a plumber to put it in (I can do it, but this cabinet is so wacky it was worth it for someone else to do it).

I have a Vitamix and am glad to know they have such great customer service!
sprtphntc7a thanked bpath
OutsidePlaying
7 years ago
This is good to know. I have been thinking about replacing my blender and Nutribullet with a Vitamix or similar. Didn’t know what to buy but if their customer service is so good, that is worth it.
sprtphntc7a thanked OutsidePlaying
sprtphntc7a
Original Author
7 years ago
Kadefol, I bought a refurbished one as well... no problems looked brand new. Bought through theblenderlady.com....got some extras.. very easy transaction!
kadefol
7 years ago
Yes, the extras were nice too, 2 spatulas and 2 cutting boards and a tamper and a cookbook, if I remember correctly. :)
raee_gw zone 5b-6a Ohio
7 years ago
I had a similar experience with my Nutribullet -- which had been passed on to me. The first time I tried to use it, I discovered that the blade was frozen with rust! I contacted the company to ask about getting a replacement, & they sent me a new one gratis.

PS that was probably close to 5 years ago, and I have had no problem with the new blade.
clearwaters
7 years ago
I got my vitamix in 1990. Happy to say I know nothing about their customer service. I have a stainless steel base and cup. Nothing breaks and I've never had an issue that required customer service.