If you’re not satisfied with an item that you purchased on Houzz, you can initiate a return within 30 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
To return an item, visit the Your Orders page, select the "Return or Replace Item" button for the appropriate order and follow the instructions. You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). Note that the option to initiate a return will only appear for 30 days after delivery.
We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received. The following items may not be returned:

• Items marked as final sale or "not returnable" on the product page or during the checkout process;
• Gift cards; or
• Any items sold directly by Houzz and shipped to Canada.