It's always a good idea to do your research on Garden Watchdog before placing an order. Nature Hills has far more negative than positive feedback, and the last several reviews are all negative: https://davesgarden.com/products/gwd/c/3047/0/#b

I second sah67‘s comment that Garden Watchdog is a valuable resource.

Since you already received your order, if paid by credit card, you can get them involved.

I would definitely get the cc company involved. Besides being an apparently dodgy company to order from their prices are outrageous for easily available and common roses.

Appreciate the advice!

Don't feel bad though. I ordered from directgardening.com my first year! At least it was cheap and I did eventually get my roses and the freebie peonies finally bloomed!

Always check the Watchdog first.

It really surprises me that places that have been in the business for such long times can rate so poorly.

Check BBB BEFORE making a mistake !! Nature Hills Nursery has had 151 BBB complaints in the last 3 years , 85 of them just in the last 12 months!! Don’t make the mistake I made by trusting this company!!

https://www.bbb.org/us/ne/omaha/profile/plant-nursery/nature-hills-nursery-inc-0714-104009935. Also check for their full rating

https://buyevergreenshrubs.com/online-nursery-review-ratings/nature-hills-nursery-review-rating/?msclkid=3daaeaca1da51034ab048a23fd0a7b1c&utm_source=bing&utm_medium=cpc&utm_campaign=Competitors&utm_term=nature hills nursery reviews&utm_content=Nature Hills

My order number with Nature Hills is 2000244757 I placed it on 6/1/21 I spent $4274.12 with the promise from Mr. William (Bill) Dinslage, Co-Owner that all the plants would arrive by the end of 3 weeks. While waiting i ordered another $1642.16 on 6/14/21 which they charged my visa and to now I have no confirmation email that the order was even placed, I have emailed ( but it returns that their email doesn’t work) I have called several times and if you hit the option for customer service you get a message that you have to email. The only way to actually speak with someone is to hit the option for a new order. The other sales guy ( they only have the two) keeps promising after I have told him twice what the problems are , that Custumer service will send me an email , it’s been a couple weeks and no email. On the original order there were 28 plants which to date only 5 have arrived, ( it’s been longer than the three weeks) the only tree out of 24 ordered that arrived came droopy and almost dead it may not live, I did send pictures and an email to Bill the day it arrived two weeks ago and no call no email from him. During this time on June 2/2021 I placed an order with Fast growing trees the total was $2993.36 for 25 trees which all arrived 4 days later every single one. On June 9 I ordered 14 more trees from Fast growing Trees for $1528.86 and again they all arrived in 4 dats some were duplicate trees that I ordered from Natures Hill nursery that still have not arrived. I have made two more purchases from Fast Growing trees big orders and all have arrived and I’m good condition.

DO NOT ORDER FROM THIS COMPANY unless you are willing to accept dead trees. I ordered 6 lilac trees. When I purchased the trees, I looked at their "product guarantee" page https://naturehills.com/pages/product-guarantee and saw the information there about a one year guarantee of product. There is no mention of different warranties, or that the listed verbiage was only for a paid warranty, nothing. I only order from companies that can guarantee the plants aren't damaged or dead. Mind you, this wording says nothing about a paid warranty or anything--just that they will replace the plant. With this in mind, I placed the order. After four months, two of them were not growing any leaves and the little trimmed branches were brittle (they came dormant). Did my own scratch test on top half of tree and saw it dead. Emailed them about how I thought they were dead and they asked me to do scratch test on bottom of tree and to send pics. Did that. Tree was dead all the way down, which to me says it was either dead or near death when they shipped them. All six are planted the exact same way and the other four are doing fine. I get an email response saying they only give a 50% credit for getting replacement. WHAT????? I call and tell them what it says online. Get this!!! They are telling me about a DIFFERENT warranty that is located on the TERMS OF SERVICE page. They said that 'I agreed" to the terms when I purchased the trees and did not purchase the 'additional warranty' that was offered during checkout. I asked why this supposed 'complimentary warranty', as he called it, wasn't on the same page with the other information where it belongs and 'why' there is no language on the first page saying that it only applied to the paid warranty??? Usually, terms of service pages are about the webpage, NOT where the guarantees are located. I asked why they would hide this on a separate page, knowing people are going to the obvious page of product guarantee???? He said it was our job to read all links before purchasing. So the credit will only cover one trees cost plus I would have to buy the second AND pay for shipping again. They don't do refunds so you are stuck doing a reorder so you don't lose the money they do credit you. This is a ridiculous scam. These trees were expensive. A reputable vendor would not hide information and attempt to obfuscate when asked to replace the trees given how confusing the website is. On the verge of being a scam. BUYER BEWARE!!! And to others' points on shipping, I had to call and ask where my order was. Order took weeks to get here. Called and they said it can take at least six weeks for orders to be filled. Not good when you are trying to plant within season.