Any sofa "squeaking" if new is a workmanship defect that should be covered under warranty. What is fairly typical is either a wood joint is loose or there is a piece of metal rubbing against something. Usually once it is repaired it will no longer squeak if the repair is correctly done. Often a correct repair requires a significant teardown of the sofa, its not something that can always be done in home. Good luck

Duane Collie

Thank you. Joybird is in CA, so they source a repair person near me. It's disappointing having to repair a brand new sofa. I think they should allow me to return it without a charge.

Tibb, we had a new sofa from room and board squeak. They sent someone out and it’s been perfect since which was about 5 years ago. I haven’t used any online only resellers so not sure of their contracted repair people they have locally but I would let them at try and fix it.

hey! I'm curious to know how this turned out for you. Ironically I'm dealing with the very same issue with the very same sofa from Joybird!

I'm curious too. I have thr joybird lewis sofa since October and it squeaks.

tlbb--I LOVE your rug! I have one that looks very similar but is a rectangle.

Okay re: Joybird. I ordered a chair and three ottomans from them this year. One ottoman the leg fell off the first time I moved it! I couldn't believe they delivered it like that. In addition, the wood finish had some damage.

Joybird sent a repair person and he easily fixed the leg. He cleaned up the finish; it's not perfect but I didn't want any more hassle so I was satisfied with the repair but not sure if I'll order anything else from them... Although I love their fabric selection.

Did you have your sofa repaired? How did your situation turn out? For those of you with squeaky sofas, did you contact Joybird about it?

I just submitted a service request. I will update once I hear something back!

Oh no! Not able to repair? I'm disappointed I even have to deal with a repair, but will hate if I have to return and wait another 2-3 months for a couch. Ugh!

They offered a repair option but I bought it when their return policy was 365 days and decided I'd rather just return it than have a repair man come. Had it had it about 6 months. Squeaky and flat. I feel your pain.

cut your losses now

How did the repair go? Thinking about getting this couch... @April Tribble

I have this couch and had the same issue. Joybird sent a repairman two times to no avail. Lower humidity weather helped dampen the sound, but that does no good in the summer. Ultimately, they honored their word and had a new couch built and delivered. No more squeaking!

Side note, the arms on both couches lean, flex, and wiggle a bit. Hasn't caused any issues for me, but feels off. Does anyone else experience this?

I received by Joybird Lewis Grand Sofa in November, and it was squeaky from day 1 (which of course I didn't notice till the delivery guys left). They sent someone to see if it could be repaired, but the repairman said the issue was structural (spring rubbing against metal frame) and recommended a replacement since it was a brand new sofa.

The new sofa was delivered this morning, and guess what? The new one also squeaks! I love the depth & length of this sofa...it's perfect for snuggling & napping.

For those of you with similar issues...which model do you have? I'm wondering if this is specific to the Lewis Grand Sofa (96") or if there are issues w/the Lewis Sofa (86") or Lewis Sectional (or other models) as well.

Sorry I never followed up. Joybird gave me a full refund and I bought a couch from Pottery Barn. It's a shame, I really liked the Lewis from Joybird, but I couldn't deal with a sqeaky couch.

Just had my Joybird Lewis sofa delivered today and totally squeaks! Will call to see what they can do. Seems defective to me and very annoying after waiting so long.

OMG, i just received mine (Lewis Apartment) and it sounds insane. i submitted a video and I'm currently waiting to hear back. so unfortunate

OMG, i just received mine (Lewis Apartment) and it sounds insane. i submitted a video and I'm currently waiting to hear back. so unfortunate