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midcenturymodernlove

Final Walkthrough - Going Alone Customary in your Area?

Curious. When we sell, it is our policy, from long experience, to always remove lock boxes/keys after inspections conclude), because no one else needs to be in the house until closing. Our agent was notified when it was removed, as always.


Mr. Buyer Agent scheduled the final walk-through through the showing service for a late hour, which I found a little odd. I would think someone would want to look in the daylight, but no matter. I arrived half an hour prior to the scheduled time to unlock, turn on lights, and be ready to step outside or wait in the car while Buyers and Agent did their walk-through, at which time I would then lock up and depart.


No one showed up. No one bothered to cancel or reschedule the appointment online through the service. Nothing. Over an hour later after standing there waiting, I locked up and departed, after notifying my agent that Buyer Agent was a no-show.


A DAY later, the Buyer Agent is complaining (via email) that his clients deserved a walk-through and had shown up after I left (which was over an hour after the appointment time Agent scheduled). Yes, they did deserve and reserve a walk-through time at the time YOU scheduled, for which you did not show, reschedule, nor apologize.


The Buyers/Buyer's Agent do not deserve nor receive unrestricted access at any time they decide to show up at a house they do not own.


It was suddenly obvious that Mr. Buyer Agent had NOT even accompanied these Buyers, or he would have messaged at the moment he was standing there and could not get them in. He would not wait to complain the next day about being unable to enter.


Mr. Buyer Agent actually sent the Buyers alone to gain access with the code he assumed would still work to let them in a Seller's house. The Buyers - who are nice people - later apologized to me for being no-shows and when I asked why a time adjustment request wasn't made online, admitted their agent did not accompany them, so they didn't have a way to reschedule, and they were told to just go in alone.


These were nice buyers and all likely would have been ok, but I'm appalled at the lack of understanding of liability that the Buyer Agent unilaterally decided to dump on the Sellers. Anything could have happened to the house during or after this showing. They could have damaged the house, turned on the oven and forgotten, set off the alarm...anything. A previous Buyer Agent had left (or allowed potential buyers to leave) the front door literally standing open and departed (thank God it is a safe area). It stood open until I could get there. It could have been much worse. I could have found someone had taken up residence after they left.


I realize some areas have the computerized locks which reduce or eliminate this, but where there are still locks and keys in use, are Agents out there sending Buyers alone to houses they do not own without consent of the Seller?


Never even got an apology for the blown off appointment from the Buyer's Agent, but he sure managed to be there on time to collect the check at closing. ;)


Be careful out there.

Comments (10)

  • 6 years ago

    Perhaps a word to the agent's broker or office manager about lack of professionalism would be appropriate. If he's a sole practitioner, then perhaps your agent can spread the word to watch out for him. negative publicity.

  • 6 years ago

    ...are Agents out there sending Buyers alone to houses they do not own without consent of the Seller?

    Not saying it is wise, but yeah, sometimes.

  • 6 years ago

    It's highly unprofessional for the buyer's agent to not meet his buyers at the property. Being over an hour late - outrageous. Not showing up at all - beyond outrageous and completely unprofessional and a violation of our Standards of Ethics.

    BTW, you sound like a seller and not the seller's agent. Your agent is supposed to be the one meeting the buyer's agent and the buyers at the final walk through. Where was your agent?

    It is never acceptable to send a buyer to a property alone without their agent. That agent needs to be reported as sushipup1 mentions above.

  • 6 years ago
    last modified: 6 years ago

    Yikes! I did find upon reviewing it that it is a violation of the ethics rules to send unaccompanied buyers inside a property. It is NOT ok.

    I'm glad it worked out this time, but one day, lazy Agent who can't be bothered to show up is going to send someone unaccompanied inside a home, something will happen - or prospect will move in (!!), and Agent will be caught up in an expensive lawsuit.


    Here, the buyers admitted they went in alone, but often neighbors are watching the house when unusual activity is taking place since they know the Sellers, so the Sellers are always going to know what is going on. Other neighbors always know when the Seller has moved out and no one is or should be present.


    The Selling Agent was unavailable at this particular time, so while the appointment could have been declined by the Seller for that evening, Seller was physically close by and was happy to hold the house open.

  • 6 years ago

    ^You are so right about the consequences of sending over a buyer without their agent for the final walk-through.

  • 6 years ago

    You never give a lock box code or supra key to a client... that is just common sense.

    Here, only the buyer's agent and buyer attend the final walk through, unless it is a high end home.

  • 6 years ago

    In my area, the buyers agent and the clients go to the walk thru, not the listing agent. In this case, what exactly was supposed to happen if there was a problem at the walk thru? The entire purpose is to make sure the house is the way it was the last time the buyers saw it, to make sure repairs that were requested from the home inspection were made. This is a lazy, unethical buyers agent that could be brought up on ethics charges and probably should be!

  • 6 years ago

    We did a walk through just before closing. The lock box was still in place and our agent let us in and came to the closing with us. (Unfortunately the seller turned the power off before closing and we walked in to a fridge leaking water from melting ice..........but it was tile floors and no damage was done. We left the fridge and freezer doors open so no mold would grow and called the power company to be sure they were turning the power on in our name asap. We had arranged utilities starting day of (or maybe it was day after)closing, seller turned off before.)

    midcenturymodernlove thanked lafdr
  • 6 years ago

    Buyer's agent should be present. In the rare case that the buyer's agent cannot be there, they should have arranged for Listing agent to be there. Sending buyer's alone is not acceptable IMO. (I'm a Realtor).

    midcenturymodernlove thanked Linda Doherty