Houzz does not remove negative reviews that do not violate our Review Policy, regardless of whether a Pro is a paying customer or not. Reviews are queued for review by the Houzz team before they are posted to your profile. That process can take up to 48 business hours, but sometimes takes a little longer if the volume of incoming reviews is high.



If you have any other questions, feel free to shoot us a line through help.houzz.com and our team is happy to advise!