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tammy_patten53

Update on Questionable Quartz Install

6 years ago

our quartz was installed last week. Good install except one area that was bugging me - our little bar area. Backsplash did not meet the edge. When I posted here, one pros opinion was the best she should have been pushed back more so that backsplash was even, but that this should have been addressed when counters were going in. Well, I didn't think it would big me, but it did. Fortunately, due to the great advice I've gotten on this site, I hadn't given final payment. I asked the installation supervisor to come and take a look. He agreed that it should meet. The company came back today, uninstalled this counter area, made it right and touched up the paint in all areas. I would highly recommend this company yo anyone looking for good work. They didn't even ask for the remaining payment until I handed them the check once fully satisfied with the job.

Comments (17)

  • 6 years ago

    Glad they fixed it. But I would have left that backsplash off. It isn't a wet area so not sure why you would have it there.

  • 6 years ago

    Hi Joe - Sorry, don't know what you mean about being right the first time? Edge now even with backsplash wh re before it wasn't. Quartz does not extend past wall. Can you clarify?

  • PRO
    6 years ago
    last modified: 6 years ago

    That spot did not need a backsplash at all and Joe was right it was done properly the first time .

  • PRO
    6 years ago

    Looks great, glad it worked out!

  • 6 years ago
    last modified: 6 years ago

    Yes, it was right the first time. You were in the wrong to withhold funds.

    This is why consumer reviews are all but useless. Someone’s displeasure based on ignorance has as much weight as the industry pro who knows the standards being met.

  • 6 years ago
    last modified: 6 years ago

    Wow. Just ... wow. Sometimes things just don't need to be posted, ya know?

    Tammy, I think what you have now looks wonderful and hope you will enjoy your new quartz for many years to come.

  • PRO
    6 years ago

    Ida:


    You don't always hear what you want to hear here; that's what makes the site valuable. I didn't post to make anyone feel badly, I posted to let readers know that they sometimes second-guess their contractors in error.


    Tammy:


    I don't know how much more clear I can be than my original statement. A backsplash should not extend past the edge profile. Yours does now that it's flush with the front edge of the top.

  • 6 years ago

    I'm well aware of what we often "hear" here, Joseph. Inferring that a poster is ignorant because they wanted a project done a certain way is pathetic, IMO, and that is what my comment reflected.

  • PRO
    6 years ago

    Ida:


    There is no crime in ignorance. The crime is not curing the ignorance. I have an obligation to readers to do so. Nothing pathetic about it.

  • 6 years ago

    Joe, yes you can be clearer. :-) I think what is not clear is what is meant by "edge profile" in your statement. Are you are saying that the edges of the backsplash should be recessed from the edge of the counter? I can see that done in several pics, like this one.



    In the kitchen I think it is easier to see what is correct when there is a cabinet above it. This is tile, but it is the same concept.




    I have seen many though, done flush, especially in the bathroom. So this one is done incorrectly, that is what you are saying, right? I agree that it looks better with a "setback" to the cabinet edge.



    I had a 4" splash that the fabricator insisted on installing, when my counters were done (just on the small MW counter). I honestly don't remember if he had recessed the edges, but I wound up removing the splash anyway (because I thought it looked silly.) Now I am going to have to go look up a picture LOL.

  • 6 years ago

    Yup mine was recessed.


    What was installed...



    After I took it out.



  • 6 years ago

    Thanks for the clarification, Chessie. The issue in my case was that the wall was uneven and the set back edge looked like there was a mistake in fabrication (there wasn't). Now that the counter edge was set back more and the splash looks more even, it looks better. Thinking about it now, it might even look better with the splash removed entirely. Thank would mean wall repair and painting though. I think I'll leave it for now as it at least doesn't look crooked or misinstalled like it did before. Thanks to the gracious responses from those who have responded understanding that I'm just a layman who wants their new counters to look nice. 😁

  • 6 years ago

    Looks great! Just ignore posters that feel compelled to bless us with their infinite wisdom. Enjoy!

  • 6 years ago

    Tammy Patten , yes I did have to do some repair on the wall, but it was not at all difficult, and very worth it to me. Best of luck whatever you do. :-)

  • PRO
    6 years ago

    Communication, folks. If you had a certain thing in mind it's always good to let others know, especially if there are no drawings you're working from.

  • 6 years ago

    Tammy - I think the backsplash looks better. The counter top was too wide.

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