My Kenmore washer won't drain, but the filter is empty

6 years ago

A few months ago, we started having frequent occurrences of our washer giving us the "nd" error message. This happened just before quarantine started, and we didn't want to try to get someone to come fix it. For the first time since we bought it (maybe 8 years ago), I checked the filter. It was clean except for a few dog hairs. We have a dog and two kids- it seems impossible that there wouldn't be a ton of gunk in the filter.

I opened up the back, checked all the hoses, but stopped short of taking apart what I assume was the pump that feeds into the filter (it was a black box that a hose fed into or out of or both- it was a few months ago). I didn't feel like I would be able to successfully put that back together. It was ok for a couple months, then it started giving us the "nd" message today.

Is there anything I can do myself? I got online to find repair and the first appointment was in August.

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Comments (4)

littlegreeny
6 years ago
last modified: 6 years ago
It sounds like the drain pump died. It might be a repair you can do yourself. Check out appliancepartspros.com or repairclinic.com. Both have numerous repair videos on youtube.
dadoes
6 years ago
Can't provide much detail without the model number of the machine.

Does the pump run during drain or does is it not?
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Kelly AndrewsDenney
Original Author
6 years ago
It's a Kenmore Model #402-49032012. The pump does seem to run during draining, but it sounds awful when it does. I haven't sat and watched/listened through a full cycle, so I don't know when it's making the noise.
dadoes
6 years ago
402. indicates sourced from Samsung.

Pumps can go bad such that they run but are worn and don't generate enough ooomph to move the water. That's assuming you have thoroughly checked the hose path for clogs beyond the sump/filter.

Part Number DC31-00054A. Sears lists it $90.65. PartsIPS.com $50.23. Shop the number for other sources.

The entire pump/sump assembly is available DC96-01585D for not much more or less $ but changing the assembly requires dealing with the hoses whereas changing just the pump doesn't.
Kelly AndrewsDenney thanked dadoes