This is the company that sells the rug, which is made in India. There are 64 reviews for them at the link below. Most just mention shipping and packaging, but a few mention the quality. https://www.houzz.com/pro/nitishroy/get-my-rugs-llc

Get My Rugs LLC is a USA based company with its roots into manufacturing of handmade rugs since last 40 years. We have the expertise in manufacturing of Handmade Rugs and for that we are thankful to our highly skilled weavers and modern infrastructure. Our Rugs are known for astonishing designs and durable quality. As a leading manufacturer in this industry from past 4 decades we understand the taste of every rug lover and since we are the manufacturers, we have the privilege to sell best quality rugs at the most affordable price. The company has been manufacturing various handmade weaved rugs like Hand Knotted, Hand Knotted Loom, Hand Tufted, Tibati, Gabbeh, etc.

The company established brand “RUGSOTIC CARPETS” in the year 2016 with an idea to revolutionize the rug market of USA. Rugsotic Carpets would be a one stop brand store for all need for rugs. Apart from rugs manufactured by us the brand would also be sourcing rugs of various popular weaves & materials, manufactured globally and would be sold directly to our esteemed customers at the most affordable price.

Apart from quality products we deliver quality services as well. We have maintained service aspects like quick dispatch, hassle free return and free shipping, at highest level to provide our customers a great shopping experience.

Shop Get My Rugs LLC on Houzz

Explore Get My Rugs LLC on Houzz. We have 1,888 Get My Rugs LLC products for sale on Houzz including Area Rugs, Outdoor Rugs, and Hall & Stair Runners. Here you can browse our top Get My Rugs LLC products, categories, and collections.

Areas Served

United States Of America, CANADA

At that price it might not be much of a risk to try it!

@Nitish Roy @Get My Rugs LLC You delivered incorrect rug and I cannot find a human to help. I ordered the blue/burgundy/green rug, as pictured in my original question. I ordered it because of your reply. A brown/mustard/orange rug arrived yesterday. (See photo below) Did not even unwrap your delivery all the way. So not the correct area rug. How will you fix this?

Just email the company. I'm not sure posting on this online forum will help you. Did you order directly from the company's website? Or from a retailer like Overstock or Amazon?

At least you get to see/feel the quality.

Follow the return policy on the website you ordered from. You shouldn't have to pay return shipping, etc, and they should send the proper rug forthwith. Please let us know how this goes.

I ordered thru @Houzz! That's why I posted here. The rug manufacturer, @Get My Rugs LLC doesn't respond to "issues". @Houzz does NOT respond, either. I'm flying solo here with a rug that matches nothing in my home :-( So, I decided to return to my original post and see if anyone kind -- like you, @Mrs. S -- would respond. Thank you. It's nice to hear from a human being

This is a decorating forum so no one from customer service will see or respond.

Try 1-800-368-4268 or https://help.houzz.com/s/contactsupport?language=en_US

Oh, I get it. I've never ordered anything from Houzz before, despite being on this website long before Houzz took it over. So this retailing thing is lucrative for them. I don't have time right now to investigate, but surely there is a "returns" policy on Houzz.

btw, you're not the first person to complain about their retail division. I don't know if they respond. This is a good place to find out, in case I ever decide to order anything from Houzz. Let's see if you are successful.

Damaged and Defective Items

In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within the following timeframes:

1. For Items Shipped by Parcel Carriers (such as FedEx, UPS or USPS):Damaged and Defective Items: 30 days after delivery

2. For Items Shipped by Freight Carriers (including White Glove Service):Damaged Items: 5 days after delivery. It’s critical to report the issue within that time period so that a claim can be filed with the carrier.
   Defective Items: 30 days after delivery.

You can find the type of delivery (parcel or freight) for your item listed on your shipment confirmation email.

We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery. In that case, please report the issue within the applicable timeframe listed above and you can choose to receive a replacement or a refund.

To report an issue with an item, please visit the Your Orders page, select the "Return or Replace Item" button for the order and follow the instructions. You may be required to submit photographs of the damaged or defective product and its packaging (the original packaging is required to facilitate a return unless it was damaged in transit and is unusable).

Important Note About Freight Forwarders: If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then Houzz will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list Houzz on any export documentation.

You are a nice person, @Mrs. S. Sadly I followed @Houzz instructions for damaged/incorrect deliveries to a T. No response. Fingers crossed that someone from @Houzz or @Get My Rugs LLC will offer help today.

@Lala Yup. I know this is a designers' forum. I thought maybe designers might order an item thru @Houzz and I wanted to give a valuable heads up to NOT do that. If you call 1-800-368-4268 you're in an infinite "all our representatives are busy" loop. Contacting customer support (https://help.houzz.com/s/contactsupport?language=en_US) may work...in time? I filed a report thru customer service and no acknowledgement.

Well, I have had great experiences ordering from Overstock and Wayfair. I'm sure there are customer service glitches everywhere. But because people like the OP post here with these terrible stories, I will not order stuff from Houzz. Why risk it?

Hi @Donna Shryer- Extremely apaologies for the inconvenience you had with us for the order,we have refunded your full amount and also will be sharing the Free return shipping label for your reference. Amount will be credited back in your account soon . Our customer policy is very strong and we are very keen to serve our customers high quality services. It has been wrongly delivered to you and we are extremely sorry for this Goof up .

We are happy to ship you the right rug as a mark of apology .

Thanks & Regards

Get My Rugs LLC