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Problems with Wolf Oven

6 years ago

My 6 burner all gas Wolf oven ($6000) has needed to be serviced 2x since we purchased in August 2014. 6 years! My broiler doesn't work (first time the repair man could jiggle it and it worked, second time--nothing!) and one of my burners clicks without stopping and the flame is low. I've had the Wolf authorized repair team out and their response was that I cook too much and will need to replace broiler values and the burner value! Do I cook--yes--5 nights a week, but I have to imagine I am in the normal range for a busy family with 3 kids. I had an Okeefe and Merritt that was original to the 1930s house we lived in previously and we never ONCE had it repaired in our 10 years there. It was foolproof. Amazing! Any advice from fellow Wolf owners? Thank you!

Comments (8)

  • 6 years ago

    WOW....don’t quite know where to start. I have a 48” Wolf all gas that’s about 18 years old. Is yours natural gas or propane? I live in a very rural area so mine is propane. About a year after I got it I had trouble with the broiler. I would turn it on and it was allowing the propane to be released before the the glow unit was hot enough. Shook the oven door when it finally ignited. So okay they fixed that. Have not had any problems with the burners, but they say with the igniters they only last for a few years before the igniter needs to be replaced. Mine have been going strong for 18 years. One thing I learned along the way is if you don’t have the burners positioned exactly after you’ve removed them to clean under them, they will not sit properly and the flame is not high and very yellow which you don’t want. As far as the broiler I never turn it on until I’ve had the oven on at about 300 degrees for about 5 minutes, to warm it up. Propane is a pain in the neck. It’s heavier than air so it sinks down into the lines and you have to wait for it to rise after you turn on the oven, broiler or burners. Natural gas is lighter than air so it stays at the top of the line, therefore you get an instant flame as soon as you turn it on. Even though there is just the two of us, I like you cook constantly. Yesterday I made an apple pie in the 30” oven and French bread in the 18” oven. I have to warm up that cast iron Dutch oven at 450 degrees for 30 minutes before I even put the bread dough in it. About 6 months ago I opened the large oven after letting it warm up and everything was covered in black soot. Turned out the gas burner under the oven floor burned out and had a big hole in it (see picture). We ordered a new one EBay and fixed it ourselves. All things considered I’m still glad I got it all those years ago. Sorry my post was so long. One nice thing about the stove was my husband learned how to cook. Best of luck to you. Oh, as far as the clicking? Mine do that, I just bump the knob and it stops. I think something gets hung up in there.

  • 6 years ago

    Oops, “mine do that”? Should have been mine DOES that.

  • 6 years ago

    Thank you so much for your response, Yes, mine is gas and the flame spreads through the broiler and snuffs out. My estimate to repair the broiler and one burner valve: $845. Absurd! I love it that you and your husband fixed your problem on your own! Thanks for sharing those pictures too.

  • 4 years ago

    Has anyone had a problem with the black paint on the bottom of the oven? Had to have it replaced because it had lines running through it and rust in the center of lines. When the authorized dealer replaced it, he showed me the underneath portion and it was burned. He told me it had been over heated too long. He also mentioned that Wolf has had problems with their black paint. Now I am afraid to use the oven if it is over heating. Anyone else have this problem?

  • 4 years ago

    I have not had that problem. How annoying!!! I wouldn't be afraid to use it! You might want to ask your technicians what he means by "overheating?" What does that mean??? Can you overdrive your car? Can you overuse your blowdryer? I'm sure there is a breaking point for everything, but most home cooks I'm sure rarely reach it.

  • 3 years ago

    We have a 30” duel fuel range and found out JUST today that these ranges are known for having issues with the temperature on the ‘knob’ and the actual temperature in the oven. Ours was about 50 degrees off (on the cool side). The serviceman spent 2 1/2 hours trying to figure out the problem but didn’t know how to fix it. Then he called the tech at SubZero and that’s when we found out that the engineers know about it and are trying to figure out what to do. Their solution was to set the oven temp higher than the required temp!! I told him that for what we paid for the range ($8,000), I wasn’t going to fiddle with the temp and HOPE the food was cooked properly so the issue was escalated to an advocate. Another solution is to manually increase the temp from the settings….so we did that and it’s still off.

  • 2 years ago

    Kathy - Did you get it resolved? We are having the same issue.

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