We purchased the Zline all gas range in 2019. There was a recall on this RG30 model due to carbon monoxide leaks in this model. They offered a replacement which we accepted last month. The replacement was not the RG30 but a SGR30. When this range was delivered on Saturday it not only didn't look the same at all but more importantly the dimensions were not the same. Our contractor had measured for this slide-in very carefully to fit the RG30 between our cabinets. The installer for new model clearly could see the new model was too wide. I contacted the company this morning requesting a monetary refund and request for them to pick up the one they just delivered. Customer Service responded that they would not only not pick up the range but would not refund our money even after agreeing that the replacement dimensions were not the same to which that had neglected to tell us when we agreed to accept the replacement. I am astounded at their attiude knowing there is an ongoing lawsuit regarding the carbon monoxide leaks. So I’m stuck with no range, an unusable range sitting in the middle of my kitchen, no refund to purchase a replacement and so much anger that I’m in this position today with this company. Their attitude regarding this whole situation is unbelievable considering they are being sued.

These comments definitely prove that I’m not alone in this. Unbelievable😕

Hello Jean Lang, we want to sincerely apologize for this experience. We were unable to locate a case under your profile name alone. Please provide any case numbers you have here or send us a direct message on one of our other social channels so we can assure you are properly assisted.

Hello rkirsch6, on December 2nd, 2023, we sent an email to you offering the SGR30 and requesting confirmation that it is the unit you would like to receive. We also included a link to the new model which included the dimensions. We received your confirmation by email on December 3rd, 2023. As the manufacturer, we have provided you with the resolution you requested. Since this request has been processed and fulfilled, we will not be able to change your selected option to a return for a refund.

We understand that you may have had different expectations regarding the exchange. Unfortunately, we will not be able to provide any additional resolution or replacement beyond what we have already provided, as we have fulfilled our responsibility as the manufacturer by providing you with a comparable model.

We received our replacement thermostat and are awaiting our appliance expert to install it. Hopefully, this last effort to fix this range will work. However, as my husband is an auto mechanic, he is curious as to where the thermostat is located in this oven; we cannot find anything on the internet specific to this issue. Where is it, please…

Hello f00di8, the thermostat will be located on the top left behind the burner knobs. Please note we highly recommend a certified technician install this part. If your technician has any questions, please let us know.

Thanks for that information! Yes, we have an appointment scheduled…

I will join all the others saying this is the worst brand ever! We have a 36" dual fuel range and the oven has never been right since we bought it 3 years ago. The convection setting does not heat even remotely close to temp. I can preheat for an hour at 400 and a lasagna will never get fully baked after almost two hours. I have to use the the high heat setting to get anything actually cooked, but the heating is so uneven that I have to constantly turn anything in the oven because anything towards the back burns. Want to bake cookies? Forget it! Cake? No way! Thank God I kept my old 30" GE and installed in the basement after our remodel to use for the Thanksgiving turkey. I'm sure this hunk of overpriced junk would ruin that too.

It’s so disappointing

Hello Jean Lang, we want to sincerely apologize for this experience. We were unable to locate a case under your profile name alone. Please provide any case numbers you have here or send us a direct message on one of our other social channels so we can assure you are properly assisted.

Hello N C, want to assist with these issues, please fill out a contact form here: https://zlinekitchen.com/contact. If you have already done so, please provide your case number for us to ensure you are being provided the best service.

@Z Line Kitchen and Bath Your customer service was great last year when you replaced my RA48 due to the oven not preheating. The new range has worked very well for a year, but now the oven is not preheating like the last one. I sent an email and the Case Number is 00696326. Can you please have someone reach out to me for resolution?

@ZLINE Kitchen and Bath please respond to my above case.

Hello J Burney, thank you for bringing this to our attention and providing your case number. We will have our representatives proceed with assistance.

I have a 48 inch dual fuel range. Lower elements in both ranges have gone out. stove is 4.5 years old. I’ve never had an appliance with this poor level of quality. Customer service said it was my problem, not their problem.

My Zline 48 inch duel fuel was purchased in the fall of 2021 . I have noticed from the beginning that the oven bakes more in the back than in the front . I thought at first it was something that would work itself out . It now appears to have gotten a lot worst. Can you please advise .

Can’t believe that Zline is not addressing this OVEN problem!

We finally got Zline to send us s new thermostat….another $100 for a service call from our appliance guru…

Although your problem is different than mine, this might help overall and for others: He explained in detail about this type of basic system ( actually it is outdated by today’s standards for a range of this caliber in my opinion!).

i have to let the oven, preheat on high bake, for 3 cycles (the blue light goes on and off, and you hear a click at the end of each cycle. Then, turn the setting to low bake and time it. I use the lowest amount of time, then watch from there and check….

This has worked for me with the new thermostat.

These ovens cannot be recalibrated via pulling off the knob and turn the screw with a thin screwdriver, like you can adjust the burners…again, this prob should be addressed by Zline, whom I believed to be more responsible than this, and if I had purchased it from Lowes and NOT directly from Zline, I would have been better off , and I would have returned it…

anyway, I can bake for now! And will never be sympathetic towards a small company again to try to help THEM by buying a product ghat had brought me to TEARS several times….

Hello William Faucett, as you have purchased an extended warranty through a separate company, your claim for service reimbursement will need to be filled with them. Please let us know if you have any questions.

Hello Bonnie Goodyesr, thank you for reaching out. We have noted that you have reached out to our customer service department. We will send you an email to proceed with assistance. If your contact information has changed please feel free to give us a call at 1 (614) 777-5004.

Hello f00di8, thank you for sharing your concerns, we will be sure to share this with our product development team. Please let us know if you require any further assistance.

This is Mr. Faucett. My range and extended warranty were both purchased directly from ZLine through your Range Hood Store. i believe you have a financial relat with the warranty company - New Leaf., warranty or not, there is No reason for two oven elements and a control switch to go put at 4 years. obviously inferior products.

Hello William Faucett, we sincerely apologize for this occurrence and understand the frustration that this causes. Please note as the manufacturer we work closely with retailers, however, we do not sell directly to customers. We recommend reaching out to The Range Hood Store directly as they may be able to better assist your reimbursement inquiry. https://therangehoodstore.com/pages/contact-us

oven poorly make . bottom grade APPLIANCE. LOOK GOOD ONLY.

small American manufacturer NOPE CHINESE COMPANY

Hello Anthony Martin, we are sorry to hear of your dissatisfaction. We were unable to locate a case in our system under your name. If you are in need of assistance please fill out a contact form here: https://zlinekitchen.com/contact or call 1 (614) 777-5004. We look forward to hearing from you.

Well, out of the blue, my beautiful Zline island range stopped working, which had happened a few years ago, not too long after we got it!

Anyway, I checked all the appropriate toggles and plugs, but nothing would help. So, as I did the previous time, I let it be; sure enough, a few hours later, it worked…BUT it wouldn’t turn off!!! After pressing the buttons in no order numerous times, it did.

Next morning (today), it didn’t work again, until I pressed the buttons randomly, bith for the lights and fan.

Is ’planned obsolescence’ built into these Zline products! So frustrated, AGAIN! I also wonder if this company’s owner knows or cares what has been happening to its countless consumers?

No, but a legal support plan should be purchased with any ZLine product. You may want a good lawyer especially if they poison you and your family with carbon monoxide then refuse to cover any of the bills!

Hello f00di8, we will notify our customer service team of this occurrence to provide assistance.

Hello HU-475075409, we want to assure you we take the safty of our customer's very seriously. If you are in need of assistance, please do not hesistate to reach out to our customer service team here: https://zlinekitchen.com/contact.

ZLine Kitchen and Bath,

If you took your customer's safety seriously, you would not have produced about 30,000 ovens that posed a "Serious Risk of Injury or Death from Carbon Monoxide Poisoning" then failed at repairing some of those (not sure how many "some" is) then did an abyssmal job of notifying your customers. Lord only knows how many people were injured by your horrific actions and inaction. I believe that I was hospitalized twice because of your company!

Then, when I reached out to your insurance company to get reimbursed for my costs. I was forwarded over to individuals who didn't ever get back to me... so now I have a lawyer. I encourage EVERY one of your customers who have been harmed by your acts to do the same. Shame on you. I hope that you sleep well at night knowing how many people you have hurt.

OK...Credit, where credit is due. Zline has made this right for us. THey shipped us 2 new doors for our oven and I must say the Customer servers seems much better. I was able to actually place a call and speak with someone within 10 minutes where before I had to wait two days for a callback. Obviously, people feel compelled to write a bad review than a good....We have a Zline double oven, 6 burner range and dual motor vent AND a draw microwave and we have never had an issue with anything other than the oven....my wife likes the range better than BlueStar we had and the microwave is awesome.....the vent is so powerful on other than low it will suck the smoke from the fireplace. Thanks Zline.....you made good on your promise.

Hello Kevin Gil, thank you for your kind words, customer service and satisfaction is our top priorities. We are happy to hear that we were able to resolve the issues you were experiencing. Please let us know if you have any questions down the road!

Having the same pro

Hello Babs Berens, thank you for reaching out to us, and we are so sorry to hear about your experience. We would love to help resolve any issues you're experiencing. If you have opened a case with our customer service team, please provide this for us to ensure it is taken care of promptly. Otherwise, please email contact@zlinekitchen.com for the best assistance.

well, at least its not my imagination. my husbsnd and I completed building our new home 7 months ago..yes, we bought a ZLINE 6 burner stove for our new kitchen. Iat first i thought it was me when my cakes, cookies, breads never not once baked evenly. We bought our appliances from Home Depot. Guess I have a-lot of work ahead attempting to recoup the money we wasted on this oven.

I feel ” blessed ” that it is not just my imagination !!!

I fully agree with all these complaints the company should be sued. What a time waste for all involved.

Hello Jane Crockett, we have attempted to locate a case or order under your profile name, but we were unsuccessful. For us to best assist you, please fill out a contact form here: https://zlinekitchen.com/contact or call 1 (614) 777-5004. We look forward to hearing from you.

I’m going to write a general comment:

The problems STILL keep repeating themselves, the comments are the same, the replies from Zline are

verbatim, the complaints continue , and the quick fixes and technical ’band-aids’’ are applied. I have had to propose several of the solutions to my problems, and they have been addressed with courtesy and a fix that in and of itself may not quite solve the problem, but comes with the crossed fingers that it might do the trick.

Why doesn’t Zline just admit that these ranges are problematic, correction: more than problematic, and just FIX them in the units themselves? Redesign an outwardly beautiful range series…and fix a technically SIMPLE internal setup…but with an outmoded thermostatic mechanism…don’t throw the baby out with the bathwater, but change the bathwater and get new soap! Simple…

but Zline doesn’t do that! WHY NOT…. to help a growing list of totally disgruntled (correction: furious ) and frustrated consumers, who have been unable to do much ’consuming’ because of being unable to get an edibile meal out of their ovens in a reasonable amount of time…. JUST FIX THE PROBLEMS at the design and manufacturing levels! Again we are not talking about a complicated unit, like other ranges with bells and whistles… this is a SIMPLE mechanism in comparison…

Hello f00di8, we will have our representatives review your case, and reach out with any possible resolutions or proceeding steps.

We got a Z-Line duel-oven. They look professional, but the performance is barley acceptable. The oven never keeps the proper temperature, so we have to use an oven thermometer and constantly adjust the setting to get the correct temperature. They are also grossly unreliable. If you get one, then expect it to fail within a year. It would be covered by warranty, but the worst part about Z-Line is their warranty and customer service. If they cannot find a provider in your area, then they will tell you that you will have to wait until they do, which can take days, weeks, months. So far, our oven has been down for a month. When it is repaired, it will break for a different reason.

In our case, the lower oven element stopped working. Z-Line was aware of the problem and sends out updated elements to fix. However, it requires a repair person because the updated elements have different connections, which need to be spliced into the old wire. Apparently, Z-Line knows about this defect and sells their ovens anyway until the old elements are out of stock, hoping they will not fail until after the warranty. Mine failed just weeks before the warranty ended. Then they inconvenience their customers by allowing the elements to fail before they replace them with the corrected version of the part. We're currently working to get it fixed. Z-Line made me wait a month and finally stated that they could not find a contracted repair person in my area. Now, they are sending a new oven, but they cannot guarantee that the new oven will not have the same defective element (how sad and fraudulent is that). While waiting for the new oven, the old oven broke altogether. It no longer broils or actuates the fan. The only thing that works is the oven light. So, even if you repair the defective parts, this product will break for an entirely different reason. If you buy a Z-Line, then you will be paying good money for a disposable product that you will be discarding after a year or two. Definitely not worth it!

Hello Mike A, may we ask you to provide your case number to review and improve our service?

I have a 7 burner zline rofessional thats gas and two ovens ate electric a large and a small ovenmy big oven blows air but no heat . what can i do to fix this problem?

I owned two Z-Line duel ovens, one that failed in under a year and a brand-new updated replacement. The first had defective elements that Z-Line knew about and changed in their newer ovens but decided to not recall the existing ovens in their warehouses and distribution warehouses because most of the time the defective element will last past the one-year warranty period. My guess is you got one of the defective ovens. That being said, even the replacement oven I received, while better, does not keep accurate temperature. Overall, Z-Line makes garbage that looks good. My advice, which is what I am going to do, is to accept the loss in a year or two when your Z-Line breaks (this is the typical lifetime of a Z-Line) and replace it with a Thermador , which is a truly well-built and professional quality oven that will last a lifetime.

Hello HU-340479369, we are sorry to hear you are experiencing this issue. If you have not done so already please contact customer service directly, fill out a contact form here: https://zlinekitchen.com/contact, or call 1 (614) 777-5004. We look forward to hearing from you.

Hello Mike A , thank you for sharing your experience. We're truly sorry to hear about the challenges you've encountered and want to assure you that your feedback is extremely important to us. We understand how frustrating it can be when multiple appliances are impacted. May we ask you to provide your case number so we can review your service?

ZLINE, no need to provide my case number. I gave up on your company. As soon as this replacement breaks, which will probably be in a year, I will be eating the loss and going with a Thermador. You should put more time into running an ethical company and investing to build a quality product than making meaningless apologies on social media.

Same problem as others on here. My wife states this is the worse purchase I have ever made. I did not trust the reviews and normw we have a 48“ piece of junk in out kitchen. She says I have to replace it before the cabinets arrive and I or the kids burn the house down. I really lived the look and style, the workmanship leaves much to be desired. Air leaks out from the iven and it does not cook evenly. We have also had issues with the gas stovetop on the right two burners. Looks stylish and cool, but stay away!

Jabari GraysonWe're sorry to hear about your experience. We'd like to look into this further and help resolve any issues you're facing. However, we were unable to locate a case under your name. Could you please provide your case number or reach out to our support team directly? We'd love the opportunity to assist you and make this right.

In JUL 2020 I made a post here regarding our experience with Zline and their fire hazard range. (I cannot find that post from JUL 2020) I have followed the 'Problems with Zline since' and have not seen many (any?) positive reviews. I have come to realize that buying a Zline 48" dual fuel range is a crapshoot. We purchased ours in 2020 (also known as the Covid Era)... The first range (electric) started burning behind where the heating element comes out of the back of the oven... Immediately I contacted Zline...their response, however, was not immediate! I had a 'back and forth' with them via phone calls (on hold for a minimum of 30 minutes); emails sent and slow to return from Zline. After I sent a photo of the 'burning element' did they respond a bit more quilckly. They did exchange the range for another identical one.

It has now been 4 years post replacement range and the ovens HAVE NEVER heated correctly. (2 types of oven thermometers used) The large oven has always been off by 25-60 degrees! The CONVECTION DOES NOT WORK as the fans run constantly even when just High Bake or Low Bake are selected. They are on everytime the oven is on no matter the setting selected. The oven struggles to get close to 400 degrees (really takes nearly an hour to preheat to that temp) and during baking time, the oven flucuates dramatically. The small oven is always exceeding the selected temp! I turn it down and it creeps back up! I have to constantly watch and turn the pans, adjust the temp... it is like baking with old wood fired ovens (actually the old wood fired worked better) I am DONE WITH THIS ZLINE RANGE!!!

On top of that, WE had to maneuver the nearly 300 pound range out of the house and re-crate it and when the replacement arrived, we had to uncrate that and get it into the house and then hire someone to connect it (propane).

The oven doors don't shut tight and the heat, well, you can guess it is not contained in the oven! I have not bothered to contact Zline about the second set of issues because I can read the writing on the wall and know how it will end. We are saving our $$ and will be purchasing a reputable product! As I re-read this thread a poster mentioned they never want to hear the name/word Zline again and neither do we!!

I ususally don't 'bash' products, but the amount of $$ paid for this piece of %$## makes me bash away! Learn from our mistakes and stay away from Zline!!

13 JUN 2025 UPDATE- so as you can see below, Zline contacted me via email. Following are the instructions listed in the email from Zline that I, the CUSTOMER, HAS TO DO to get 'help''. Why doesn't Zline send out a technician to investigate what is going on with my range? They state I have to get the model/serial number... to do that, I have to pull the range out from the wall to get to the back. I can't manage that so I will have to $$ HIRE SOMEONE TO MOVE THE RANGE so I can get to the model/serial number. Apparently Zline thinks I am the technician??? I am sorry, but this is NOT RIGHT! My experience with Zline is there's a lot of lip service but no customer/repair service from this company!!

Email from Zline:

**** Thank you for reaching out to us, we apologize for the inconvenience you're experiencing with your ZLINE range! To best assist you with the issue you are experiencing, please respond directly to this email with the following information:

• Copy of Invoice/receipt from the original purchase
• Delivery Name and Address
• Include a photo of the model and serial number on your unit
• Please provide clarification on how the ovens do not work correctly
  • Are the temperatures not correct, are the fans not coming on, etc.?
• Open the oven door and remove the bottom drip tray to expose the bottom heating element.
• With the drip tray removed, close the oven door and set the oven to HIGH BAKE at 350F for about 5 minutes.
  • Does the blue indicator light come on?
  • Do you hear a fan come on? If you're unsure, please provide a video of the range set to this setting for us to review.
• After waiting about 5 minutes, open the oven door to check the heating elements.
  • Is the innermost top heating element glowing orange? Please provide a photo.
  • Is the entire bottom heating element glowing orange? Please provide a photo.
• Close the oven door and set the oven to LOW BAKE at the same temperature for a couple of minutes.
• Open the oven door to check the bottom heating element.
  • Is the entire bottom heating element glowing orange? Please provide a photo.
• Close the oven door and turn the oven off. Wait for the range to cool before placing the drip tray back into the oven.
• Photo showing what the oven temperature is set at versus what your oven thermometer is showing.
• With the door open, please send us photos of the door hinge receivers on both sides including the mesh liner and the screw directly above said door hinge.
• With the door closed, please send us photos of the door from both sides showing whether or not the door is closing completely. *****

Sue Wall Hello, thank you for taking the time to share your experience. We’re truly sorry to hear about the ongoing issues you've faced with your range and for the frustration and inconvenience this has caused over the years.

This is not the experience we want for any of our customers, and we understand how disappointing it must be, especially after making such a significant investment in your kitchen. We also regret that your initial interaction with our support team did not meet the level of service we aim to provide.

If you're open to it, we’d like the opportunity to look into this further and see how we can help. Please send us a direct message with your contact information, or reach out to us through our Contact Page, by email at contact@zlinekitchen.com, or by phone at 1 (614) 777-5004 so we can connect you with a service representative.