You do understand what a warranty period is, right? Something that far out of warranty? You’re lucky they didn’t burst into laughter on the phone. That’s like trying to get the manufacturer to put in a transmission on a 20 year old BMW. It’s a bizarre expectation.

I hear you. BMW is like Frigidaire in appliance world. Very unreliable. That is why we bought Miele and extremely disappointed in a short longevity.

You may find problems with Thermador, as well. Hopefully, you purchased an extended warranty.

I never buy an extended warranty and they seldom go 10 years anyway. I prefer to buy reliable brands, but Miele was struck from that list. Induction cooktops are basically computers if you look inside - several motherboards connected together with a lot of internal diagnostics. So, they either work or they do not. Our particular problem arose from the fact that Miele engineered a control board differently for the US market and got rid of fuses (which present on a European model). This is exactly where our board burned, and charging $700 for a board when it could have been a simple fuse replacement? This and the fact that Miele charges roughly 2-2.5 times more in USA than in Germany for the induction hob is just repulsive.

Fuses don't just burn randomly. If they fail, it's always an indication that something else went wrong. So, even if you had fuses on your board, you'd have to find all the other defective components as well.

The only time when fuses (actually rather MOVs instead of fuses) help is in case of power surges. It won't necessarily prevent the board from burning out, but it might still be fixable afterwards.

But that's still expensive and it's why I recommend people install whole house surge protectors.

And yes, if your stove died because of a power surge, you shouldn't blame the manufacturer. Surges are unpredictable. They can take out completely random equipment. Before we had a good surge protector, we lost one of three furnaces, one of two AV receivers, one of three game consoles, the gas fireplace, and the alarm system. Tons of other equipment was left unscathed. As I said: random.

Since I'm good with a soldering iron, the grand total damage was about $100. But if I had to have it repaired professionally, it would likely have been thousands.

Palisandr, the most reliable car we had was our BMW M3. Flawless for 20 years. No problems with our Miele appliances, but we are waiting on a component for our Gaggenau hood, that they will no longer service.

Since you don't really care about or use a warranty why not get a German unit drop shipped when the Thermador has problems? The 7000 series units are full surface and aren't yet available in the US. Skypax is a forwarding service. Or bring it back as luggage once flying comes back. Only 30 or so pounds weight.

The 7000 series looks cosmic! We stayed away from the Thermador Freedom (same full surface induction) at the advice of our appliance dealer saying that there are some problems with it and went with the Liberty series instead. It has separate burners, but has similar features - move a pot to reduce/increase temperature, move the pot from one burner to another and it automatically transfers settings. Both of them feel gimmicky and we do not use them really:) Linear controls on the Thermador are definitely an improvement from the circular on the Miele (although later Miele models have linear controls too). What we definitely miss from Miele are the separate controls for each burner.