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peter1242

Ordering kitchens from Ikea has been an absolute nightmare

5 years ago

Just a partial list of issues I've had:
- They can only schedule a delivery for items in stock, several weeks waiting time. There is no backorder. I could only order most of my order for delivery as it was not all in stock (at the delivery warehouse), and still had to wait several weeks.
- Stores are poorly stocked. I had to go to several stores to get the rest. One piece was not available anywhere for over a month, had to compromise on a different size pantry.
- Click and collect (online order for store pickup) rarely is working despite COVID, and you basically go into the store just to do the same process.
- Click and collect had technical issues when I used it, I was double charges and never got a confirmation email like I was supposed to. I was unable to resolve the double charge via phone despite making the charge online, they told me I had to go to the store.
- When the delivery came, they did not include the cabinet feet. I did demo and put together cabinets to discover I had no feet. They were moved out of the order because they decided didn't have them. No one told me. I had to go to a store and get a different color. Their stores and delivery warehouses have entirely different inventory stores.
- One of the cabinet fronts was mislabeled. Wrong front. Had to go back to Ikea again.
- I am now waiting on an extremely slow moving line for returns to return a lot of junk the kitchen planner said I needed but I didn't, as well as someone else's parts they delivered by accident. I bet he was super thrilled.
- The island mounting kit includes a 3.5 inch deep piece of wood that is supposed to be screwed to the bottom of a cabinet 4.5 inches off the ground. Nope.
- Several other bizarre design decisions and terrible instructions with pictures only no text whatsoever.
Can't complain about the price and the quality is ok for what it is but man this has sucked so bad. I can understand they have stocking issues but the inability to place a coherent order with a backorder and lack of communication has been awful. I never want to deal with them again.

Comments (18)

  • 5 years ago
    last modified: 5 years ago

    You paid for those “savings” all right. There’s more hours coming too.

  • 5 years ago
    last modified: 5 years ago

    After waiting over an hour for our turn to do a return, the person stopped in the middle of the return, said she was off at 7 (10 minutes away), so she wouldn't finish and we had to wait for the now single person processing returns. It's almost funny.

    Yep, we sure paid for those savings. Going for a local counter guy for the countertops. Ikea's counters don't have the worthwhile price savings.

  • 5 years ago

    I've been hearing that Ikea is having major stocking issues due to COVID. I hadn't even thought about how painful it would be to assemble all the components for a kitchen. I'm so terribly sorry. My brother finished his kitchen remodel earlier this year (well before COVID) and the differences seem to be night and day.

  • 5 years ago

    You say you understand stocking issues in the midst of a pandemic, then complain about stocking issues and then you complain that you bought a bunch of stuff that you didn’t need or want.

  • 5 years ago

    I had an IKEA kitchen planning meeting last week and I asked about cabinet availability. The employee told me that the cabinet boxes are made in Ohio, and they are in stock. It is some of the doors that they are having difficulty getting. She mentioned that some of the doors come from Lithuania and Moldova and there have been strikes in those countries so doors aren't available.

  • 5 years ago

    I had an IKEA kitchen planning meeting in August, and almost none of the boxes were in stock at that time, but the door and drawer fronts were mostly available. At the recommendation of our kitchen planner, we decided to hold off on our kitchen reno until we could get the entire order at once. Of course, they don't notify you when anything comes back in stock, so you have to go through the ordering process again to find out. The planner we met with was awesome, and he told us to give him a call anytime and he'd look up our order and check whether it was back in stock. We just haven't wanted to call and bother him yet because we figured it would be months before everything was in stock again.

  • 5 years ago

    I bought cabinets yesterday and most things were in stock, but the 30x30 wall box was not on stock and neither were the shelves. I am not shocked. Everything is backordered everywhere, except may be the most expensive brands that most people cannot afford. My guess is that it will still be rocky for a few months.


    We took what they had and put an order for the items missing. They will call us when they have them in stock (It was a small kitchen, so we could put everything in our car).


    However, some small articles were totally out of stock and it was impossible to order them online, so we found something else instead.

  • 5 years ago

    I ordered my kitchen in August and everything arrived a few weeks ago. Not everything was in stock at the time, but the Ikea kitchen designer I worked with helped to get everything from different warehouses to my house. I think we may have lucked out to work with someone in the store who is really good.

  • 5 years ago

    That's exactly the reason we decided to postpone kitchen remodel for at least a year, maybe longer if things don't improve.

  • 5 years ago

    IKEA is a freaking nightmare! I am trying to cancel my kitchen order now. The store help in Atlanta is marginal at best. You can't contact IKEA customer support by phone, they say they have too many calls and to go online and then they disconnect you. No call back, no nothing. I truly hate IKEA and I will be telling everyone that I know to think twice before trying to get a kitchen through them.

  • 5 years ago

    All of these stories are making me very leery, especially since I have had some similar experiences with IKEA. I have a finalized design plan. I started it myself with their flaky planner and then had several online consultations with IKEA personnel. Their expertise definitely varied from so-so to excellent.


    I've been reading here that some of their cabinets are not in stock. An employee told me that the kitchen cabinet boxes are made in Ohio and are in stock. Doors and panels are made throughout the world; right now they are having problems getting the items that are manufactured in Lithuania and Moldava.


    For nearly a week I have been trying to download my plan. I can't get it to download, and their planner just keeps spinning and spinning. I tried e-mailing one of the planning employees who had helped me. No return e-mail.


    I tried calling IKEA and ran into the same disconnect problem.

  • 5 years ago

    I have been playing around with their design software for weeks, and have finalized plans. I have added everything to my cart, I only live 20 mins away, but for $50 delivery, yes please. There was only 20 or so things that they said they can't deliver. Of those 20 items, all but 5 are in stock at my local IKEA. And I have a 21x20 sized kitchen with 9ft ceilings. So we have a ton of cabinets, I think 45 or so. Though, I found the 4 30x30 Wall cabinets are still out of stock (as mentioned above). I'm sure everyone is doing the best they can.


    IDK we are in the middle of a worldwide pandemic, pretty sure our kitchens can wait.

  • 5 years ago

    Wonder what happened to my last message, but anyway, I wanted to update.


    When I went to buy my ikea cabinets, there were a few items missing (that was Friday 9th. Today, I received a notice that my items were there and I can get them.


    Obviously, I had a small order (just a few cabinets) and only live one hour from Ikea (so picking up the items at Ikea may not be easy for some).

  • 5 years ago

    Jumping in late. I needed a cabinet base that was out of stock and the store attendant told us they expected a deliver the week of Oct 19th and to check online daily. It came in stock later that week and we bought it on Oct 25. The cabinet sides were produced on Sept 28, Oct 7 and Oct 8 from the USA plant. I guess they didn't close it down in December.

  • 5 years ago

    We had planned to use IKEA but after their HORRIBLE lack of customer service back in April and May, I had to go a different route on our new build. I'm glad I did because I was able to get local custom cabinets for about the same price. There are some features of IKEA cabs that I would've like to have had but all in all, custom was a better choice. I feel good that should anything ever go wrong with our cabinets, our local guy will be good to take care of the issue as he's been great so far on things. Our builder couldn't have withstood a long backorder anyway on cabs. Every situation is different, though.

  • 5 years ago
    last modified: 5 years ago

    Reviving this thread as I’ve been patiently waiting for cabinet inventory. I really want to get my island made but I haven’t seen an eta on when inventory might come back consistently. Tried looking online for updates but haven’t seen any.

    Has anyone had any luck getting cabs lately???

  • 5 years ago

    I gave up on IKEA. I am instead getting completely custom-made cabinets from scratch to specifically fit our kitchen. It's going to cost me a couple thousand more, but I will also have exactly the look and the sizes i need.