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Raw gas/gas leak

With gas fireplaces and gas logs, there’s the possibility of a gas leak either inside the fireplace or where the gas comes through the wall. If you smell raw gas, you should always call the gas company first and let them know you have an emergency. They’ll come to shut off the gas, then we can make repairs to the gas line. However, if you installed the gas fireplace yourself and keep smelling gas, we can most likely fix that issue too.

Cloudy/white glass

The glass front on your gas fireplace should be clear to give you a beautiful view of the fire. But over time, hard minerals can dry on the glass as a white cloudy substance. If that has happened to your fireplace, all you need to do is to give us a call. We’ll clean the glass with a specialized cleaner so you can enjoy your fire again.

The gas has not been turned on

If it’s the first fire of the year and you can’t get your gas fireplace to work, check that the gas has been turned on. You may have turned it off at the end of the previous burn season and simply forgotten to turn it back on.

There’s air in the gas line

If your fireplace has remained unused for some time or it’s the beginning of the burn season, you may have air in the gas line that can make it seem like your fireplace or logs are broken. Sometimes, the pilot button or knob simply needs to be held down to allow that air to get out so that gas can make its way to the unit. This is known as bleeding the line.