Anyone?

You may have to keep trying to contact them. With the Pandemic rules in place in various locales, non-critical personnel may have been laid-off. Where receptionists are kept on duty, it may be from their homes with the interruptions possible there in combination with suspect phone number transfers.

I have no personal experience with Prestige. A search on that name in this forum may provide some clues.

yep, would love to know people's take on build quality, reliability, etc.

Eleven years ago there was a thread that might be helpful but Houzz will not allow me o copy the url. in the ’search houzz’ box above try entering ‘Proline vs Prestige Range Hood’ as that was the title of the thread. I believe Prestige used to make BlueStar range hoods.

@stark52 - I think this is the thread you are talking about: https://www.houzz.com/discussions/2250423/proline-vs-prestige-range-hood