La Canche Sully range??

5 years ago

I am early in the process of designing our forever home in the Texas Hill Country. My dream range is the La Canche Sully with dual fuel ovens and a French top. I have already priced it out and I am able to order it through the plumbing and appliance center I am working with in San Antonio. However I called around to a couple places that are designated repair centers for La Canche and neither one will travel to my future home address. So my dilemma is whether the La Canche is worth the risk of being able to find someone able to repair it or not. The Wolf is my second choice- but the looks of the La Canche just can’t be beat. Thank you for reading!

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PRO

Deck The Halls

5 years ago

last modified: 5 years ago

Hi Helen, I've had my Lacanche for almost 6 years, and I've had one repair that required a service visit. Shortly after my range was installed, the ignitor switch went out on one of the burners. The service company had never worked on a Lacanche before as there were not any other Lacanche ranges in Ann Arbor, MI and only a few in the state of Michigan at the time. The service man had no issues replacing the ignitor switch and said that the range was very straight forward as far as repairs were concerned. This repair was also covered under the warrantee. The only other issue I've had was with my gas oven not igniting. I contracted Lacanche and received a call from their service department in Seattle the same day and within a couple of minutes, he had figured out that the knob wasn't connecting with the metal bar that pushed in the ignitor. It was a very simple fix and he mailed me a new knob that fixed the issue. The Lacanche is a very, well built range, I'd buy another one if I ever need another range. The company and their employees are some of the best I've ever dealt with, they really care about these ranges and want their customers to be happy. I would not allow the lack of a service person to not get a Lacanche.

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Comments (9)

PRO
THE FRENCH BARN - Lacanche Canada
5 years ago
Bonjour Helen,

There are many Lacanche owners in the US on this forum, so I'm sure they'll have more comments for you shortly :)

In terms of service, our ranges are very simple from a technical standpoint and most appliance technicians are perfectly capable to work on them even if they don't have prior experience. Speaking from the Great White North, we have many Lacanche owners outside of the major metropolitan areas, some in what you may call remote locations, and we have always been able to work with a local gas technician, even if they are not "Lacanche-certified" yet. I also know that it is very much the same in the USA with Art Culinaire.

I wouldn't let this steer you away from your dream range, and I'm sure that the support folks at Art Culinaire can help you find a technician closer to you who would work on your range if necessary.

Patrick
Helen
Original Author
5 years ago
Bonjour Patrick! Thank you for your kind words, I have seen your comments on several other related threads on this topic. There are other appliance repair companies located close to my future home that are not La Canche certified. Will this void the warranty if I were to have one of them service my range?
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PRO
THE FRENCH BARN - Lacanche Canada
5 years ago
You're welcome, Helen.

I can only speak for us in Canada, but I'm sure it's the same in the US. As long as the work is done in a professional manner, following the instructions that we provide if necessary, the warranty on your range will not be affected.

As I always tell our Canadian clients, "call us first and we will find the best way to help you".

I'm sure you'll love your Sully !
megs1030
5 years ago
Hi Helen! I’ve owned my Lacanche for a little over a year now. I had one minor issue when it was first installed... we got a faint whiff of gas when we walked past one of the burners. It was always the same burner that smelled. We called Lacanche and reported a potential gas leak. A licensed repair person was sent to our house and claimed he did not have the proper tools in his truck to repair it. I never heard from him again. All the while, I had been in touch with one of the Lacanche repairmen out of NYC. He made a trip down from Long Island or Staten Island (I can’t remember which, I live just north of Philadelphia) and repaired the range with no issues. Most owners on here have not had any issues with their Lacanche ranges. If you do have any need for repair, I’m confident Lacanche will help you find someone who can service your range. Go for it, you will not regret it!
Helen
Original Author
5 years ago
megs1030 thank you so much for the feedback and the vote of confidence! I have heard really good things about Art Culinaire’s customer service. I’m glad you love yours- I can’t wait to join the club!
Kathy Harrington
5 years ago
We too are getting ready to build a home north of Austin. Was set on the Wolf range, but I too love the look of the lacanche. I'm not familiar at all with them. Just starting the process of looking at them. Did you decide to go with them? I noticed that to order one is 8-9 months out which surprised me.
Helen
Original Author
5 years ago
Kathy- the lacanche is still by far my first choice. I have gotten very good feedback about customer service and repairs. I am still very early in the process of designing our home and probably won’t be ready to order for another few months at least
megs1030
5 years ago
@Kathy Harrington, since Lacanche ranges are built to order, ship from France AND we are still in a pandemic, yes, ship times are long. But well worth the wait. I’ve owned mine for a year and it is a dream. Yes, a dream.