Should I accept this transportation damage?

5 years ago

last modified: 5 years ago

Just yesterday my brand new kitchen got delivered. The cabinets were packaged well as they were transported overseas. The installers found three very slightly damaged doors and they will be changing them at the company's cost. While looking around to find any other possible damages, my partner and I came across what seemed to be fingerprint smudges on some cabinets. They are only visible under certain lighting and they can be barely seen unless you get up close to the cabinet. The installers suggested I wipe the cabinets with a damp cloth as they seemed to be fingerprints from the handling. However, when I tried to wipe them down, the actual fingerprints disappeared but these strange smudges remained. The installers said that it could be that where the packaging rubbed against the cabinetry during transportation, the packaging polished the semi matte finish off. To me that explanation makes sense.My worry is that these smudges didn't come off, but the installers did not include them in the report of damaged doors.Should I open a complaint with the cabinet company and expect the doors to be changed or should I try to find a solution myself?

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Comments (7)

rebeccamcat44
Original Author
5 years ago

The smudges I am talking about.
lindac92
5 years ago
I don't see anything in the pictures.....but I would contact the installer and ask them to include the marks in his damage report. You paid for smudge free cabinets and you should get what you paid for.
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megs1030
5 years ago
Is the damage what appears to be white marks on your creamy gray cabinets? Regardless, yes, I would absolutely report these to the company.
rebeccamcat44 thanked megs1030
Muriel Thompson
5 years ago
Yes. Those doors need replaced.
rebeccamcat44
Original Author
5 years ago
@megs1030 yes those are the smudges. Admittedly i didnt upload the best photos. We informed t

he company and they said they will be checking them out and get back to us. It's just 3 cabinet doors, I'm hoping that they do change out the doors for us.

Some better quality photos:
kempek01
5 years ago
Are those smudges or places where the paint has come off? If it's where the paint has come off, there should be touch-up paint available. Properly done by a true professional, you will never know where the touch-ups were unless you pull up this thread again. Done by a hack, you will know where they are forever.
rebeccamcat44
Original Author
5 years ago
@kempek01 , no the paint has not come off, it's still there. However, from a matte finish it has become polished into a gloss finish because it was rubbing against cardboard throughout the transportation, which is why it is reflecting light. We are still waiting for a solution from the company, if they offer to touch up the paint, I would be fine with it.