I would have requested the refund the first time they came in wrong.

As you've requested a refund, I'd push (HARD) for that. That's what I'd do also, if you cannot get your money back and you can't repair/remake them to your liking, I'd bite the bullet and work with a designer who will work with a good drapery shop and work with then until it is to her (and your) liking. Lots of money I know, over the years of buying and remdeling houses I've learned some things I can live and some I can't. It not worth my time to think about it I just need start over to my liking. I could write lots of stories about my disasters, but as I said, I move on and don't dwell on it.

You have two separate issues here.

#1 an incompetent workroom

#2 you do not like the fabric the designer chose

if the length is indeed way too short there may not be enough fabric to let out.

Or the original stitching may have left holes in the fabric

The draperies are NOT lined? Without seeing the fabric that seems unprofessional

Push harder for a refund

I need to see some pics of the drapes hung. As for the color did you not check it out in your space ? It could be your lighting is making the fabric look yellow so make sure you have LED 4000K lighting . I need to see the drapes hung to know about the rest of the issues . BTW the best person to deal with custom drapes is the drapery shop I never do anything else since it is not my area of expertise and I freely admit it.

^^^ So she’d need to leave her 4000 LEDs shining on the curtains 24/7 so the colors will always be true? lol

Agree with others, OP — you deserve a refund. They should’ve been right or fixed to be exactly right, not unsatisfactorily made to work because they weren’t done correctly in the first place. You paid for a specific product that you didn’t recieve and are getting taken advantage of. Good luck.

"this time the hooks and the length are wrong (way too short)" Please be specific: how much too short (in inches or cm)? Who installed them? Did they install a new rod as well?

BeverlyFLADeziner I wish I did that as well! But I didn't and I'm now trying to figure out the best solution.

Photos in the day with a good amount of sunlight:

Photos in the evening:

Length is too short. Note they are hanging on rings....seems hooks on panels were not placed at the right height.

Patricia Colwell Consulting Thank you! I have included some photos (see previous posts). I really appreciate your opinion and suggestions.

Jinx I totally agree! Thank you for sharing your thoughts.

apple_pie_order Sorry that I wasn't clear. I was very anxious while writing this...lol. So basically what it seems like is the hooks on the curtain panels that need to be attached to the rings were not placed at the correct height, which has caused the panels to be about 3 inches (more or less) too short. We installed the rods, but the drapery company sent an installer to take measurements for the curtains to ensure they would be the right height. Initially they didn't even offer this to me, I had to ask them to send someone. They were going to have me mesure it myself which in my opinion makes no sense especially since they made a mistake the first time!

Could you not move the rods down so that the drapes sit where you want? That seems like the easiest solution

Wow I know the cost of custom demands perfection. I can't imagine not lining the drapes, it makes the fabric hang better. Also a custom person should also do the installation. Your rods are awfully close to the ceiling. They could be lowered to compensate for the too short panels. I would demand the designer come and right the situation

I would get a refund and look online for cream white panels that are lined. I found these at Target for $30 each, lined. Not the best time of day for a photo, but they are a perfect cream color.

I got custom drapes too for a total of $8,000. The designer I used measured herself and then had the installer come out for the installation. (His mother is actually the person who sewed the drapes; she does nothing else but drapes.) He measured and hung them over two days and they are perfection because, I think, both the designer and installer have a lot of experience in that area.

As for the color, I think Patricia might be right, about your lighting and it may also be my monitor, but your drapes look nice in the daylight. Perhaps they are a tad bit yellower, but not even close to what I would call yellow in your evening light.

jck910 Thank you. The designer recommended I hang them as close to the ceiling as possible...:(

tlbb I would love to be able to get a refund, but chances are low. The colour is not their fault, it's my designer that suggested it. However they messed up on the colour and length the first time and the length the second time. I know they will just suggest moving the hooks down but I'm really dissapointed in my experience and would be much happier with just a refund. Your drapes are beautiful! Love the colour!

Aphaea Thank you so much. Sounds like you had a wonderful experience, which is expected at that expense. As for the lighting, I still feel they look too warm in natural light and clash with the other colours which are much cooler. My designer's suggestion is to add a white blackout lining, this way no sun will come through and therefore neutralize it a bit. I hope this will be the case.

You are welcome. It is frightening to spend that much money--I had no idea it would be so expensive--but I am beyond happy so it was worth it.

My drapes have blackout linings. The living room ones are white faux silk and the family room white linen. Both have the linings, making them heavy. I wish I could tell you if that would help "whiten" the color but I don't know. It might. They are certainly keeping the room cooler in the summer. Could your designer come up with some blackout lining that can be temporarily "attached to the back of the curtain so you can live with it for a couple of days to see if her suggestion works? (But I don't know what it would do for your lighting. Do you know that color range your bulbs have?)

Did he measure after the rod was up or before? The top of the curtain looks too high up. I can't see the rings. The top of the drapery pins should be about 1/2" from the top but can be adjusted, altho you say hooks, so not 100% sure what you have there. The outer end of the curtain should be attached to the wall and not hanging like that.

Blackout lining will darken your room, just so you're aware, but it will take the yellow away. Another option would be to add a heavy white interlining.

Thanks for info. I would ask them to send out their best installer. These are not properly hung. I think they will look much better when properly installed and the pleats are trained. Often the training pleats are left undisturbed in place for a few days while the fabric settles down and stretches from its own weight.

I don't think hanging adjusting the hooks is going to make up for the three inches they are short. I would lower the rod and rehang.

I agree that the rod is installed too close to the ceiling. I have added a picture of a properly hung panel crom both side (front and back). Note that the curtain rings should be exposed. The pins on the back side can be moved/adjusted.

They really do look better in the daylight. Swap out your lightbulbs as suggested and you may be pleasantly surprised. I love your space.

And I would push very hard for a refund, you've been very patient.

@Aphaea Thank you for the suggestions! As for the lighting, I’m not sure, I would have to check.

I am adding another photo next to my kitchen so everyone can see the colours again. According to my designer the intent was to warm up the space so it compliments the kitchen. In my eyes, this doesn’t look good nor does it compliment it. I understand with a blackout panel the sunlight will not shine through therefore it will be less warm, but still too creamy in my opinion. (Please don’t mind the mess, I have young kids :-) ).

First, go get 4000K bulbs as Patricia Colwell suggested. You need to see if that will make a difference. It is certainly the fastest and least expensive solution to try, which is what you want to start with.

Second, I would still see if your designer can get a couple of feet each of the blackout lining (which is white) and white inter-lining and see if you can temporarily attach them to the back of the closed drapes, leave them for a couple of days, checking the color throughout the day and evening. See if there is a difference and if either one makes the drapes whiter. (along with the bulbs).

If they are still too yellow-ish for your taste, then you may need to replace them. And since they are painfully short--and lowering them doesn't make a differrence-- well, that won't be good. But try the other solutions before thinking about something that is both costly and a time hassle.

shadylady2u The installer measured after the rods were already up. And yes I do mean the pins, I didn't use the right term, sorry about that. I actually moved a few of the pins higher today myself and unfortunately they are still 1/2 to 1 inch too short. I'm ok with the blackouts darkening the room.

houssaon Exactly, I actually tried moving some of the pins up myself and they are still 1/2 to 1 inch too short.

tlbb Thank you so much. The space is really unfinished (no decorative pieces or artwork, still missing furniture, etc) but I appreciate the compliment! Unfortunately I still think they will be too short with the pins adjusted. So adding a blackout is pointless if the length is still no good. I am still going for the refund, this has been such an unpleasant experience and I really feel like they were super unprofessional. Not to mention I did not get the product I paid for!

Lower the rod. As long as the rod is 3" higher and 3" wider than the window frame, it will look okay.

You say custom draperies...and they cost a ton. I am definitely not seeing that.

Are the drapes lined? If not, that why it looks yellow. Looks like one panel of fabric and that's too skimpy.

Actually, from your photo, I like the yellow, especially with the kitchen hardware.

So they're definitely responsible for remaking the curtains. If only 1/2" too short, the pins could be adjusted but not 3". You should also not have to or be expected to lower the rod because of their mistake. There may be an extra charge for using blackout lining or adding lining if there was none before (not clear on that).

As for a refund, I don't know what their policy is and you may not be able to get a refund, but a remake is definitely in order.

tlbb - Your curtains look like a light gray or off white, not cream. Very pretty color! Cream is a tad yellow. Was the price $30 per panel or window. I'd love to have the link.

Most rods do not hug the ceiling. Heed the advice and bring it down.

nhb22 I guess off white may be a good description, definitely not yellow or gray. The link is below. I consider these one of my best purchases for the price.

https://www.target.com/p/108-34-fresno-curtain-panel-sour-cream-hearth-38-hand-8482-with-magnolia/-/A-53939731?ref=tgt_adv_XS000000&AFID=google_pla_df&fndsrc=tgtao&DFA=71700000012806501&CPNG=PLA_Bedding%2BShopping_Local%7CBedding_Ecomm_Home&adgroup=SC_Bedding_Local_Brand&LID=700000001170770pgs&LNM=PRODUCT_GROUP&network=g&device=c&location=9007225&targetid=aud-554348707659:pla-940340099494&ds_rl=1246978&ds_rl=1248099&ds_rl=1247068&gclid=Cj0KCQjw5uWGBhCTARIsAL70sLIuj6XrJ2Mn9TBXO3D_inIecAQ9wNH-CNP0CZdCgIy3vRtaJyh5V5waAhMvEALw_wcB&gclsrc=aw.ds

Thank you. They are out of stock. :(

The rod looks way too high, lower the rod and I think the color plays nicely with your brass accents in the kitchen. If you absolutely are not happy I would push for the refund. However, I think you could try to work with them if you had to.

You can definitely lower your rods a bit and place the pins higher on the pleats in the back to get the desired length for your floors. Sorry you've had such a bad experience. Definitely add a black out liner in white. Overall though I think the pleating detail for the size of your panels is not helping, it is making the panels look so slim.

Another idea to maybe help neutralize the color would be to add a ribbon border detail to the edges to bridge the gap so to speak with the wall/furniture color and the drapery fabric.

Beautiful space!

I'm with you that they are way too yellow! ick. If you can't get a refund maybe you could get some Ritz and dye them? I can't even believe I'm suggesting that but for what you paid for those curtains they should be made with gold thread...sheesh. I'd so fire that designer.