Have you tried duct tape? Some of their tapes look like metal and you can post pictures of it here on Houzz and maybe someone from Savant will contact you to see what they can do for you to get that image off the internet.

Ha! I may have to resort to that. Their corporate customer support service is terrible. This is a very basic and simple question that they refuse to answer.

I am having the same problem with a Savant Pro remote less than two years old - rubber backing is buckling and loosening off of the remote. Savant referred me to an 'integrator' - https://www.savant.com/find-an-integrator and I've left a phone message with the one closest to me. Purchased from Best Buy/Magnolia Audio and they are no help. For a $700 remote it is ridiculous that it would fall apart!

I agree. The remotes that come for free with Comcast/Xfinity last for years and these pricey ones are total garbage. I am on my third remote in two years. After multiple attempts to escalate with Savant, I finally was put in touch with the Savant rep in my area. He told me that Savant is no longer making the rubber backed ones. He reached out to the integrator who installed our system and they have offered 1/2 price on the new metal remotes. But that is 1/2 price on $995 plus my integrator is going to charge me for the programming that is supposedly needed to be compatible with the new remotes. I regret going with Savant.

I, too, have had multiple issues with Savant remotes. I upgraded to the new metal remote, but static discharge has killed about six (6) of them. To adhere to there warranty guidelines, Savant required that I have an electrician ensure that my electrical wiring was not faulty (it’s not), AND also made me install a whole-house humidifier. Fortunately, my integrator paid for both. However, after all of this, the latest two-month-old remote replacement also shorted out over the weekend. I still have my original rubber-backed remote, but the backing is being held together with tape and I’ve modified the recessed ”enter” button using a clear self-adhesive rubber bumper. Whereas the new ”advanced” remote has proven to be a piece of crap, this old remote has worked flawlessly for more than five (5) years! Savant really should be ashamed of themselves.

I am having the same problem with the rubber backing opening up. The remote is nearly three years old but has been peeling for a year at least. I just left a request on Savant website. This is my second remote from them, so this means I have paid them about $800 twice and then, since there was a change between first and second remote, had to pay my AV guys some fortune to reprogram. Waiting to see if Savant is responsive.

Savant unresponsive. Said to call an integrator (which means an audio visual company) and they want $800 for new remote and circa $2000 to program! I am wondering what other options I have for a different remote to replace Savant. Nearly three years is too short for such an expensive object to fall apart. Down on Savant.

Ours also fell apart in less than two years. We just bought our second remote for $5000. Wondering if we could find a cushioned cover for it, or if we should buy adhesive-backed foam and cut our own cushion. It would be a shame to do something so basic to such an expensive remote.

$500 not $5000