Thank you for bringing this up. If you only listen to some pros on this site, you would think that BS is the only range worth buying (yes, I almost got one too based on the info here)....nice to hear a real life experience regarding the negatives (which of course happen with every brand).

How old is your unit? Thanks for the feedback

Thanks for sharing. We’re considering purchasing a rangetop from them this week. Every single brand I looked into seemed to have reliability issues. It’s so frustrating how difficult it is to find a quality product!

How old is your range? I have a Bluestar range that is almost 4 years old. The top is entirely cast iron. I don’t know if the hinges are the same as what is on your range. Did they ever change the hinges on newer models? I do not have a Bluestar hood.

@User We are sorry that you’re experiencing issues. Our senior cus serv mgr Jon Stivers would like assist you in getting this corrected and he can be contacted at jstivers@bluestarcooking.com

Looks like they haven't gotten any better.

I've had the 48 model for 7 years now and the oven has stopped working. BlueStar official servicers in my area are either out of business or do not know how to work on them (their words). Contacting BlueStar they responded, and I quote, "Unfortunately your unit is not under warranty, and we are unable to troubleshoot or diagnose over phone or email"

Their level is support is literally, "Our recommendations are too (sic) google local servicers near me".

So, if you get one, pray it never has a problem or you are on your own.

Diagnosing a simple gas range like that doesn’t require that a service person be ”familiar” with anything but basic gas combustion. Igniters have a finite lifespan, and are easy to install. I can see that as the likely very easy fix from here.

I’m assuming that you also bash Toyota after the tires wear out at 80,000 miles? After the warranty is over? Over a consumable and 5 minute replaceable part?

https://youtu.be/_xmRNVEKODM

The servicer has now spent just over a year not fixing it telling me each trip that he's called BlueStar and they haven't responded to him either. The glow stick lights, it ignites, gets to temperature, then turns off and does not come back on. The oven cools off without ever trying to relight. If I turn the knob off then back on it will relight, come back to temperature, then repeat. If you slowly turn the knob it the flame will turn on and off as expected, the only thing not working is when it is supposed to come back on on its own.

That doesn't sound like the thermopile, nor the thermostat, nor the igniter. If you know the "simple" fix for that please share it.

Sounds like a wiring issue to the thermopile, or a thermocouple issue. All of the parts are incredibly cheap and easy to replace. If you’ve replaced the physical parts, check the wiring. Diagnosis is narrowing down the possibilities. If it’s not a specific physical part, that a transplant doesnt cure, then it’s a likely connective nerve and power issue that you check next. https://youtu.be/ciyWwcKmPC4

We were excited about our 48” range and beautiful bakers wall oven for our new beach house built in 2021. These appliances have been nothing but trouble. The wall oven has gone out twice. We don’t live in the house, so the appliances are rarely used. It’s sad that they don’t work when we do plan events. The 48” large range oven going out on Thanksgiving day is the last straw. $16,000 range and we can’t bake a turkey. I’m disgusted with Blue Star! Products in this price range should not be this unreliable. We are having a baby shower in the home this weekend and the caterers will be forced to use the small side oven and wall oven because the largest oven is out of order! Yes, buyers beware!!!

Stay away from BS. They have serious recalls on gas leaks. Happened to my family. There is gas build up and door explodes open. My wifes hair caught on fire. Read about their recall. Technician said hey have lots of more issues with the oven. Mine I had to spend another

$500 to get more parts replaced...They contacted BS to alteast cover the parts and they said no...Very cheap company that only cares about the bottom line.. Read about the lawsuits they have...sad to see a good product run to the ground...

Could not agree more. The bluestar ovens, particularly their wall ovens, are deathtraps and it is only a matter of time before they end up killing somebody. My 30" wall oven would shoot fireballs out the front and the doors would explode open. The entire unit was replaced under warranty and the new one did the same thing.