I am confident your contractor will have a solution after he talks to the tile person.

how long are the tiles? with what offset were they laid? long tiles are hard to lay flat, so usually they have to have a short stagger (not 1/2 or 1/3) -- was that followed? lippage looks unacceptable, but if you specified a pattern not recommended by the manufacturer, you may have to pay for the relay.

They are 47” long and i did not specify how i wanted them staggered. i told the builder i wanted whatever was reccomended by the manufactuer to stay undef warranty. i could see that they had lots of spacers when i looked through the windows so i was suprised how uneven so many tiles were. I feel like i have to contact the contractor often and didnt want to keep bothering him if it was the norm.

I feel quite confident that that is not normal
lippage. Definitely raise the issue with the contractor. I’d also recommend reviewing anything the manufacturer has published - they will most likely have specified the offset.

I have a wood look porcelain, it should be all level, the high areas will be more apt to become chipped from vacuuming, moving a chair or stool back and forth. Not to mentions kids playing on the floor or as you said walking barefoot ......mine are 48" long but I have two different widths. I have a tile in my bathroom that is elevated a bit and my vanity chair is always hitting it, so irritating. If the contractor tells you it the fault of the tile, contact the manufactor have have them send out a rep....Sorry you are having to deal with this...good luck

Sorry to hear this happened to you. I suggest you go back to your contractor and show him our replies. I had porcelain wood look tile installed a few years ago in my halls and bathrooms when I had extensive house renovations done. My carpenter had recommended a very experienced tiler, who he uses almost exclusively. I used this tiler and was quite pleased with the outcome. Tile should be laid flat, and of course the wood look tile looks best with small grout lines. I wonder how carefully your contractor picked out the tiler? I served as my own contractor when I had my renovations done. I was vigilant in researching all craftsmen, got references, looked at pictures of their work, and interviewed them. I used Houzz and other websites to educate myself on all aspects of products, problems, and installation. I also had the luxury to work from home when the renovations were done. I wish you the best in getting your flooring issue resolved❣️

Not normal if you have a good installer and decent quality tile.

Tiling is a function of tile quality and the ability of the tile installer. An amateur can do a decent install with a tile that is manufactured flat and square, but if the tile specs aren't precise, then you need an experienced tile installer to make up for less than perfect tile.

Do you have any tile left? Take 2 pieces of tile and place them face to face. Do they lay flat or are they bowed in/out? Did they use the leveling system throughout or only on a few tiles?

Would this be considered a leveling system or spacers? i was not there during the project just in the evenings through the windows bc i didnt want to mess it up so im not sure if they did every tile.

I do have extra i will lay them down and check. The tile is interceramic black florest line with rectified edges. i had chose this tile bc of good reviews from others and i thought with rectified edges it would be a smoother installation.

Those are just spacers.

@clt3, can you share the rug brand/design/color? Thanks!

@chispa, the rug is from Crate & Barrel - Alvarez in mineral blue.

Yes, I only see spacers also. The leveling pieces are the red wedges in the photo I posted.

Looks like it was installed over concrete. If the concrete isnt level then the tile may not sit level in some areas. Did they prep your concrete or check how level it was before laying the tile?

@Jaimi Fitz - Please look at the photo posted by clt3. Note the red "wedges/shims" that pass through the white "clips" - which actually go under the tiles. This method forces the tile down flat against the leveled surface. Long plank tile must be laid using this method and it cannot be laid "all at one time" (must be done in sections over several days). Long plank tile is not "flat", it does have a bow. The bow is due to normal shrinkage that occurs during the firing of the tile. Your tile was not installed correctly, no professional Tile Pro would use "spacers" for this type of tile. There is no saving the tile - it all has to be scraped up and the floor re-leveled before properly installing new tile. See an attorney because your "contractor" is going to say he can "fix it"...he cannot.

I appreciate everyones input, i am going to meet my builder at his office tomorrow with all my new knowledge. wish me luck!

@K H it was installed over concrete and honestly idk if they checked how even the concrete was prior or did any prep work...

@Jaimi Fitz Proper prep for installation over concrete - thoroughly sweep or vacuum to remove any loose debris, visually check for any "high spots" (blobs of drywall mud/clumps of whatever) and scrape them off. Now the concrete is ready for grinding - necessary to make the concrete surface "open up" so the self-leveling compound will "bond" with the concrete. (Think of this like using sandpaper on wood before painting.) The grinder will have a self-contained vacuum to suck up all the fine particles being removed. Check for any cracks/pits in the concrete and fill them. Now the floor is ready for the self-leveling compound to be poured over the concrete. All this preparation is done by Tile Pros before they start laying the tile. This is why professional Tile Pros charge $12 or more per square foot to install long plank tiles.

Let us know what their resolution is!

@clt3 could you please let me know the name/brand of your tile? looks great!

@Jenni B Dado Ceramica. The tile store in Scottsdale imported it directly from Italy and we had it sent to Ohio because we loved it so much.

I have about 3500 sq ft of long plank, wood look tile in my home and as we moved in last week, i noticed just 1 area of 4 or 5 tiles that had a bit of lippage. Tiler came out and reset those tiles. The rest are perfect as they used leveling clips thoughout my entire home. Those tiles need a knowlegeable tile setter as they bow due to their length. Take the builder for a walk through there and ask him if he would find that acceptable in his own home. I think that what you showed wouldnt be acceptable and should be reset. Good luck and keep everyone updated.