Have them redo the job - it's done poorly. They need to tear the tiles off and start over - don't pay until it's done correctly. You have to live there and look at the quality of the work and even if you didn't live there (like if it's a rental) it's unacceptably poor.

This is too bad I hope they can start over without damaging the tiles.....its hard not to be home when having work done...

a do over, please

Pretty tiles. I agree:,a do over.

Thank you! That was my thought as well!

Definitely a do over. Is that on a shower wall or floor?

Looks like bathroom floor. Is there any lippage too, or just uneven grout spacing? I guess your tile guy never heard of tile spacers!

It’s a half bath floor. He is ripping it out tomorrow.

Dang it, Nancy. That’s lovely tile! Terrible job. I’m sorry you have to re-do but it needs it. Good luck to you and please show the updates.

Maybe consider a freebie from him, and find a real pro........

A floor in MOST cases, is easier than a wall : ) rather hard to understand how he even THOUGHT it might be acceptable.