Software
Houzz Logo Print
fleurssauvages

Home Walkthrough Without Agent

4 years ago

Hello, everyone again. I've posted quite a few times regarding my not-so-great first-time homebuying process. So cut to the chase, we're set to close on our home this Wed. We weren't very happy with our agent from prior issues I spoke about on other posts but we wanted this deal to just go through smoothly and didn't want to do anything to interrupt it so figured we'd finish the deal out with her and then after it closed we possibly were going to make a complaint with the broker.


Fast forward to this past week. She scheduled our walkthrough (she keeps saying it's not our "final" final walkthrough but we were assuming it is because it's the only time we'd been to the house in over a month now and don't have another walkthrough scheduled before Wed.) But I guess it's the walkthrough to make sure all the repairs were made that were on the repair addendum. So anyway, this past week she scheduled our walkthrough for Friday at 5:30. Then at some point during the week she calls to answer a different question I'd had and says, "Okay, see you Sat. at 5." So I write to her and say, ugh, so is it Friday at 5:30 or Sat at 5? And she tells me she had a conflict Friday, changed it to Sat (without even telling us but whatever) after her open house.


So we get there yesterday, Saturday, around 4:45, are waiting in our car outside the house. We can see the sellers moving their stuff out with the U-haul parked in front. So after about 20, 25 minutes of waiting, I write to her and ask if she's on her way. She says no, she's not on her way, her open house ran long and she's not going to make it and then proceeds to tell me how her sister showed up in town and her sister and husband surprised her and this and that and that we could reschedule for today, Sunday. My husband was leaving for a job today so couldn't do it Sunday. He'd initially changed plans to do it Friday, then changed them again to do it Saturday for her, and now she wanted us to do it Sunday which we refused as he couldn't. She told us we could do the walkthrough alone and photograph everything and report back to her about the findings. Our problem with it is had she let us know earlier we WOULD have rescheduled it do it Sunday with her. Even with him supposed to be going out of town for work, he would have rescheduled it. But she never called to even tell us she was going to be late and/or wouldn't make it, i.e., she completely forgot about us.

So we did the walkthrough alone. And overall everything was fixed that was supposed to be fixed, but there were a few things that we saw that it would have been nice for her to be there to confront the sellers on. We didn't feel comfortable confronting them about certain things that look janky. Really, there was only one thing we saw. Initially, I think the inspector said the wrong type of conduit was used or plastic was used and it needed to be replaced. Well, it was replaced but it's not hooked up correctly. It's just electric taped up. That's something we would have asked her about right then and there so she could get it fixed properly.


So I guess my question is does anybody ever do their walkthroughs checking to be sure the repairs have been made without their agent present? I'm so upset. We're not inspectors. We'd not Realtors. We're not even homeowners. We don't really know what to look for, looking for home repairs and if they were made correctly. We had the checklist of things with us, but I don't have a clue what a hi-loop is or if electrical wiring is correct or the right kind of conduit was replaced. Anyway, I'm mostly upset at myself because I let things get this far in the process with our agent, but I thought it was the right thing to do because we wanted our house and we wanted to finish the deal smoothly, and then I thought I'd possibly make the complaint after all was said and done. Anyway, anyone ever heard of doing the walkthrough without their agent present?


Edit - I should note also that the water heater was replaced. We were hoping to do it on our own so we could choose which one but they went ahead and did that. A company did also come out for the HVAC. I spoke with the HVAC person who went out, he said it was extremely slight and they leveled it out. So the "major" repairs were made. It just still would have been nice to have the agent, who I'm sure looks as these things way more than we do, be there to confirm they were done correctly. We told them we wanted the things fixed in lieu of the warranty but they still purchased the warranty for us, so I guess we're getting it regardless, although the things have been fixed.

Comments (12)

  • 4 years ago

    Actually here, since you don't actually own the house yet, I believe the agent would be required to be with you.

    And here, again, it is customary to have a walk through immediately before the closing to make sure that the current owner is actually out, and there is no time for anything else to happen between the walkthrough and the closing. I know someone who bought a house sold as part of the divorce and one of the sellers went into the house and removed all the interior door hardware the morning of the closing.

    These practices may vary by location, but I would not be comfortable doing a walkthrough alone without someone from the agency.


    fleurssauvages thanked palimpsest
  • 4 years ago

    Don’t expect the agent to have knowledge of if things were repaired correctly, agents are there with you because they are monitoring you while you are in another persons house (even though you plan to buy, it ain’t yours yet). And yes, as above, final walkthroughs should be done on the way to closing, as it’s your last chance to visually inspect what you’re about to buy. I’d start complaining about your agent this very second.

    fleurssauvages thanked Donald
  • 4 years ago

    I purchased my last house 30 years ago; I was living in Chicago and the house is on Long Island, so all the legal work was done remotely. My closing was scheduled on a Monday and we drove up with our rental truck Monday morning, did the walk through, and then went to the closing. The previous owners were completely out, and I didn't see any problems. Maybe we were just lucky, but as I understand it, no hardware (or anything else attached) can be removed prior to the closing.

    fleurssauvages thanked mtvhike
  • 4 years ago

    but as I understand it, no hardware (or anything else attached) can be removed prior to the closing.


    Yes, of course not...the wife stole it all because she was angry at the husband and wanted to complicate the closing. The new owners didn't make a big deal out of it, because they wanted the house.

    fleurssauvages thanked palimpsest
  • 4 years ago

    Contact her broker now. Tell them all of this, past and present. You are being unnecessarily shy. It’s your money-you are the broker’s client. The “agent” is working under the broker’s license technically. The broker needs to know today.

    fleurssauvages thanked remodeling1840
  • 4 years ago
    last modified: 4 years ago

    I think you can complain about the agent, but unless the agent does something clearly unethical I would not expect much to happen.

    I have always had a great agent, but the buyer's agent for one of my houses is well-known in my area for skating close to the edge of ethics and did in fact have her license suspended at one point and I know a number of agents who will subsequently not voluntarily promote her (shrinking number of) residential listings to their clients.

    She had a phrase inserted into the documents that was vague but so cleverly written that it essentially changed one of the agreements of the transaction. My agent was very upset and their attorney said it was very carefully written to somewhat obscure its meaning and since it changed our agreement well, he wasn't going to go onto the record saying it was unethical, but that I was an intelligent person and I was not coming to an incorrect conclusion.

    However they would not make an ethics complaint and they discouraged me from making a fuss since it all worked out. I don't think buyers or sellers can directly make an ethics complaint because people would try it all the time just because they thought their agent should have gotten them $1000 more or something. I could be wrong about that but I think it's very difficult for a client to make any sort of complaint that has teeth.

    fleurssauvages thanked palimpsest
  • 4 years ago

    I would complain NOW, too. And request that the broker schedule and complete the final walk-through immediately before the closing. That last walk-through is your final chance to make sure everything is in order before you sign on the dotted line, and you absolutely do not want the agent to flake out on you for that walk-through. You MUST have that final walk-through. The likelihood of a horror story happening is remote, but it does happen -- holes punched in walls, window coverings gone, cement down drains, etc etc. You just never know, and it is YOUR MONEY.

    fleurssauvages thanked porkchop_z5b_MI
  • 4 years ago

    Complain to the brokerage and schedule a real *FINAL WALKTHROUGH* Wednesday morning. I'd ask the office manager to assign someone to accompany you.

    fleurssauvages thanked chisue
  • 4 years ago

    I agree with chisue's comment.


    I also agree that the realtor wouldn't know if the right fix had been done if you need someone to tell you that then you need to hire someone to come with you to verify that. However the realtor should know what to do if something isn't fixed properly and how to get that taken care of before closing if that is the case.

  • 4 years ago

    I would insist that someone OTHER than your current agent be the one to attend the final walk through with you. There is no excuse for her less than professional behavior.

  • 4 years ago

    I’m sorry you are going though all this, especially for your first home. Just want to reiterate that your final walkthrough should be immediately before closing. When we did the walkthrough for our second home, we discovered that the sellers hadn’t moved! They weren’t bad people, just got some idea that they had 30 days. We let our lawyer know and he (and their lawyer) read them the riot act, reminding them our insurance was now covering the home. We gave them three days to move, and they did. Luckily, we weren’t planning on moving in right away, and it was all local. Good luck, and hopefully this will all be a “story” in the future.