Could you share pictures?

Be nice but firm. It is not your job to talk to the sub - it is the contractor's responsibility. You call the contractor, be nice but firm - point out that it is their responsibility to fix it. Use friendly language like "My contract is with you, not your sub. You hired the sub, I didn't."

You take photos, you post them here. You follow that up with sending links to your Houzz topic to your contractor and saying that you need this to be fixed rapidly. Make them popular. Google reviews, Angie's list, Yelp or neighborhood groups (maybe not nextdoor) are ok places to leave poor reviews of their service.

Ask around if there is any other way to exert more pressure if needed. Sometimes, there are consumer advocates or community lawyers who will write a letter for you.

I need to see a picture, but you keep plastic laminate seams away from sinks.

Thank you to all who replied. I'm not able to post a picture. As for where they put the seams, I don't think there was much choice as to where to place the seams. It was either that or place one large countertop unit, which for some reason, wasn't feasible.

The contractor that did the rest of the kitchen reno isn't the one who hired the countertop people. He went through a building supply company and they're the ones who hired the countertop company. The same with the flooring; we had a separate group do that but we picked them ourselves.

We live in a small town and there isn't a lot of choice available. We just assumed the building supply company knew who to get.

@bemorepanic, thank you for your suggestions.

I've had formica counters in 4 homes now. I love them because they are such work horses. I only had a seam lift once and it was my fault. Pre programed coffee pot leaking hot coffee several times. My camp has the original 40 year old formica and the seam is near the sink and it never lifted. I agree with you that the seam was not done correctly in the first place. The fabricator must not of been that good. I would call formica and talk to them. If customer service wouldn't help (which most don't) then go higher up the chain of command. An internet search usually gives you the CEOs name and address. Sometimes even their email.

I did a little digging.

President-Mitch Quint

VPs - Brent Strobel, Lynn Younger, Jack Gary, Melissa Herman.

10155 Reading Rd, Cincinnati Ohio 45241

I'm not sure on the email but try;

First name dot last name@formica.com

Ex: mitch.quint@formica.com

I would write or email the president and cc the others.

Who signed the papers with the building supply company?

Laminate and water don’t mix. You cant flood the seams with water. Has zero to do with the laminate and everything to do with the fabrication and install.

Thank you again, so much. I am so ignorant when it comes to these matters. :( I just leave it all in the hands of the contractor and go from there. Let me explain a little bit. We hired a contractor who has done various jobs around our home for years. Through him, supplies were ordered from a building supply company, most everything such as cabinets, wood, fixtures, etc. He uses various suppliers, including local hardware stores. It was this specific building supply company who contracted out this countertop company. TBH, I'll have to look and see what signatures are on all the paperwork because I honestly don't remember if/what we signed, except with our own contractor. :(

Funny you mentioned the coffee pot @functionthenlook, that was the first question he asked us. But he could see where we place our coffeepot, nowhere in the vicinity. :/ I will do some searching on the formica site today to see if I can learn more. And thanks so much for your digging and insight!!

I wish I'd found Houzz before we started this project. :( We simply left it all in the hands of the contractor and their people, trusting them to do what's right. Dumb. :( Live and learn can be expensive.