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joyceyfan

countertop nightmare

4 years ago

I recently renovated my basement and put on a wet bar as a centrepiece in the basement. During design stage with the cabinet company, I fell in love with a demo granite countertop they put in the showroom and told the designer this was exactly what I wanted, the designer confirmed to me the supplier still has the material and we signed the contract.

However when stone guy came in last week to install the countertop, I was shocked to see it wasn’t the one I chose. Instead of gold or brown color I choose, this is purely black and white. I contact the cabinet company and they told me this is indeed correct one, just color discrepancy due to different slabs.

I am asking here and want to know if I am overreacting and it is possible that granite can make such big difference. I have never been warned that it could be such a totally different colour.

Thanks.

JY

Comments (18)

  • 4 years ago

    Sorry this is my first post, I meant to upload a few pictures, but instead put them as vote. LOL, you can tell how frustrated I am. :)

  • 4 years ago

    I fell in love with a granite that had so much variation from block to block and even more drastic from supplier to supplier. I literally drove 7 hours away, twice to hand select my slabs, and had the supplier and then the fabricator send confirmation that I had the slabs I picked. The differences in veining, movement and color variations were drastic. All this to say that yeah, there could be that big a difference.

  • 4 years ago

    Yes, a natural product can easily have large variations in color. The designer should know better than to have you pick a stone just based on a sample piece in their showroom. The sample could be several years old and from a totally different quarry that your current slab is coming from. They should of had you visit a stone yard and helped you pick the slabs in person.

  • 4 years ago
    last modified: 4 years ago

    Look up Green Marinace and Black Marinace.

    Your stone is actually a Conglomerate.

    We had the green version in my previous house when we purchased ... I never liked it and was glad to remodel a few years later and get rid of it!

    The sample might be the green version and they gave you the black version ...

  • 4 years ago

    Thanks for everyone’s comments. Chispa, yes, you are correct. The one I received is black version, and I search on internet, the one in showroom was a gold version. Our dispute with cabinet company is, they insist both are black version just color variance, we think they are different colour versions.

  • PRO
    4 years ago

    Poor design is rampant on this site. Probably second only to incompetent tile installation. Unfortunately less obvious.

  • PRO
    4 years ago

    Gee Joe. It's one thing to order a sweater online, and have it arrive clearly RUN OVER by a UPS truck

    It is another to blindly go where you've not been...........................and not ask anything at all. Until it is too late and is posted here. How many counter top disasters lurk amid these pages.

    I'm sorry, but the same trepidation you apply to an auto purchase, a new barber, a new hair dresser.......the FITTING ROOM AT THE DISCOUNT store?

    WE DO ALL THESE THING.......WHY? lol...........try your countertop on.


  • 4 years ago
    last modified: 4 years ago

    When I googled Green Marinace, the photos didn't have any gold or brown tones that I could see. However, there was another variety called "Nero Marinace Gold". Those images showed a range including both black and gold.



    These images make it seem that there could be that much variation in this stone, just as the cabinet company is saying. Perhaps you and the company can work out a solution. I'm sorry this happened to you but I get how it happened.

    The people making the tsk tsking remarks are apparently not aware that some tech professionals think that just because you can post a meme, doing so can reveal inferior internet sense or, at least, your age. We all have different skill sets, right?

  • 4 years ago

    Thanks for your notes, Joseph and Barncatz. To be honest, I had build a custom house three years ago, and had quartz and granite installed in 6 bathrooms and a fairly big kitchen, I usually pick a few samples from the store and made decision, I never know I can go to supplier and pick slab in person, maybe it works differently between US and Canada? None of my friends did so as well, I have some friends building custom home or renovate their kitchen or basement, and they just go to store and take a few samples home. All materials I got before were the way I expected. You are absolutely correct, as people are from different industry and something that is quite obvious to you might not be the same to your client, that is why we spend extra money to hire professionals and trust them to help us do it right. I still appreciate everyone’s note here and definitely lesson learned.

  • 4 years ago
    last modified: 4 years ago

    No difference in Canuckistan! If it's natural stone, I always look at the slab. If there's a client involved, same thing. (Of course, if you're not in a major center, it could be a hassle.)

    ...

    Conglomerate stone is sure a striking material! Wondering how I can fit it into a new build.

  • PRO
    4 years ago

    Even if it's a man-made stone, you should view the slabs and mark them before they are sent to the fabricator. All of these stones can vary, some more than others. Yours is a very distinctive pattern and the color can change depending on where in the quarry it was sourced from.

    All this is water under the bridge, the issue now is what can be done? If the cabinet company won't agree that the color you wanted isn't what you got, then your recourse depends on how much time and energy you want to expend in fixing it.

    You referenced a "designer." Was this person an employee of the cabinet company or did you hire him/her directly? If he/she is working for you, then the blame is squarely on the designer, who did not perform due diligence in figuring out what you wanted and making sure you got it. If the designer works for the cabinet company, then you are probably out of luck.

    If this happened to me, I would try my best to work out a deal, but if not, I'd either live with it (it's a basement after all), or have it removed and get something I really wanted. But if you go that route, do not use these same people, but find a reputable counter top fabricator and do the legwork to find the slabs yourself. AND make sure that whatever you selected is what is delivered to the fabricator.

  • 4 years ago

    If you allowed it installed & signed. It's your's now. It is rocky & a statement piece in black. Decore with outdoors feel. And plants & no one will think about it twice. And keep the black/white theme.

  • 4 years ago

    They might need to give you back some money!

  • 4 years ago

    I am sorry if it is not what you wanted. It is beautiful!

  • 4 years ago

    I actually like it, especially for a smaller space like a bar. I prefer the black that you got. I’ve been watching a netflix series on a parisian real estate family and a lot of the homes seem to have dramatc dark grante or marble.

  • 4 years ago

    ^^^ I agree. the "gold" looks like dirty resin or whatever the filler is.

  • 4 years ago

    Black is good/ better especially for a bar area!

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