Does the noise occur during both agitation and spin, or only agitation?

A few possibilities.

1) A coin or other foreign object is caught under the agitator/impeller.

2) The transmission pulley bolt has loosened and the pulley has slipped down lower on the drive shaft and is either a) not meshing properly to the splines of the drive shaft and thus making a squealing noise, or b) is rubbing on the plastic belt shield that covers the motor and transmission pulleys.

3) The agitator/impeller is loosened or stripped from the splines of the drive shaft to which it mounts. (The removable part is mostly just a gimmick, all the agitation motion is via the base impeller.)

4) The transmission has gone bad internally and the gears are squealing.

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Thank you so much for the reply. It will do it if the agitator turns at all. It don't even have to be running. I can reach in with the machine off and turn the agitator and it will make the noise. I haven't let it run past filling in fear of it damaging something else in the process. I'm going too record another video of it cause the one I have is pretty mush a few seconds and its of the very loud sound it's making while filling with the agitator turning during the process.

The drive mechanism is a dual concentric shaft arrangement. The outer shaft (spin tube) drives the basket for spin. The inner shaft drives the impeller for agitation. The transmission pulley is bolted directly to the inner shaft. A toothed cog on the outer shaft moves downwards to engage matching teeth on the surface of the transmission pulley to drive the basket for spin (and the impeller is driven at the same time), or upwards to disengage the spin cog from the transmission pulley so that only the inner shaft is driven for agitation (the motor runs alternately cc/ccw) to provide the oscillating agitation motion). A mode shifter changes the drive mechanism between the two functions. The basket picks up some sympathetic cw/ccw motion during agitation but is not positively driven. The mechanism is left in spin mode at the end of a cycle, until a new cycle is started and it shifts into agitation mode. The basket may rotate in spin mode periodically during the beginning fill period.

The mechanism is reasonably simple but diagnosing your problem requires an understanding of how the machine works, how the various parts function, to determine what isn't working properly. Along with the possibilities I mentioned previously, the impeller splines can strip-out where it mates to the drive shaft in the tub and the basket hub beneath the impeller can strip-out. Of course, none of that should happen on a machine only 10 months of age. Search YouTube for Whirlpool VMW washer to perhaps find some helpful videos from servicers. Be aware there are two designs, yours is belt-drive. There's also a design that doesn't use a belt, sometimes referred to as VMAX (don't confuse it with an older Whirlpool direct-drive design that was produced from the early 1980s through 2010).

My wife is hard of hearing and she was up stair in the bedroom watching tv with the volume up loud like she usually does and the washer and dryer are in the basement and she heard it clear as day. I was standing next to the machine folding clothes when it started and it actually hurt my ears it was so loud. I live in a townhouse so need to record the new video tomorrow during daylight hours cause of the neighbors who heard it the first time won't be disturbed. Is it ok to upload it to like Dropbox or Google Drive or something like that or does it really need to be on Youtube? My wife has a Youtube Channel for tutorials so I can have her upload it to her channel if need be. Also is there a good service manual that I can get?

Dropbox or Google Drive should work via the Link function. The general service manual for VMW machines is L-84 or Job Aid W10329932, if you can find it somewhere on public access. Your model is much newer than the originals circa 2010 that the manual covers but the basic concepts are the same. There should be a Tech Sheet stashed on your machine, probably in a pocket affixed at the left-front inside of the cabinet. Access is by raising the machine top, or sometimes it can be reached over the top of the tub if one has nimble-enough hands to grasp it out of the pocket. Put the Tech Sheet back into the pocket when done with it so it's available for servicers that may be called at a future date.

“I was standing next to the machine folding clothes when it started and it actually hurt my ears it was so loud.”

My husband compared ours to a jet engine. Crazy!

Here is the video. I started filling the machine first until it started and let it go a min so you can hear it and then I drained the tub and hand turned the agitator, both with agitator in and out.

I'd contact someone higher up in the warranty section. Tell them the serviceman reported what you said incorrectly and is wrong. They're doing this because they don't want to foot the bill. The service people can say whatever they want in cases like this.

I'd go further up and write all sorts of emails and phone calls.

What they would have an issue with is you admitting that you took something apart to try and figure what was wrong.

The moment you heard something was wrong was when you should have called them.

as for the flooding thing, I would say it wasn't the washer and nothing in the washer was affected by it. Advise them the service guy got it wrong and they're cheating you out of the warranty.

Your video is apparently set for private access. The link prompts a request for access or log-in to Google Drive via an account that does have access.

Sorry about that. I didn't think to set it public. Here it is again. We called and talked to the service company and Whirlpool and the service company said they are looking at pictures that he took and that is what they are going off of. I was like to took no panels or anything off to know the whole bottom of the washer was blown out from a flood. The only water that was on the floor was from the hose that popped out of the basin when it was draining. The backup happened 6 or so months ago and it didn't go under the washer and the washer is 2" off the ground. She just kept repeating I'm looking at the pictures and the repairman was able to see the bottom of the machine through the basket/drum. Um, you can't see the bottom of the machine from above. I tried my best to and the more important fact is the fact that he took 0 pictures of the machine or room. I was with him the entire time. So unless he was wearing spy glasses he took no pictures. Whirlpool said they couldn't do anything because of the way the service center wrote it up as a flood and that we'd have to talk to them. They told us we need to talk to Whirlpool. I want to take pictures of everything and pull the panels off and tilt the machine up to show nothing is rusted or covered in sewage or anything and contact an attorney but you need money to do that.

Noises are tricky to diagnose from afar. It sounds to me like either the gears inside the transmission, or maybe the spin clutch isn't fully disengaging during agitation mode and the cog teeth are making slight contact with the mating teeth of the transmission pulley, when the two parts should be fully separated for no contact during agitation.

Set it to spin-only and let it get going to confirm whether or not the noise occurs during spin (it may).

Diagram of the gearcase, motor, & spin clutch parts. (1) is the transmission/gearcase. (3) is the motor, which mounts beneath the transmission. (5) is the mode shifter. (7) is the motor capacitor. (9) is the spin clutch assembly and transmission pulley. (10) drive belt. (12) is the motor/transmission pulley cover. (14) is the drain pump, which mounts under the tub.

And an enlargement of the (9) spin clutch assembly (aka splutch [spring clutch]). The drive cog is the 2nd from top in the grouping. The teeth on bottom of it engage to the ring of teeth on the transmission pulley (bottom piece in the grouping) to drive the basket for spin. The cog moves up via a ramped cam and cam follower (3rd and 4th pieces) as operated by the mode shifter to disengage from the transmission pulley (agitate), or down to engage the transmisson pully (spin). The arm of the mode shifter fits into the hook on the 3rd piece to rotate it between agitate and spin, it won't work properly if the arm slips out of the hook. There was a known problem with that for a period of time, apparently due to a materials change on the mode shifter arm which caused excesss flexibility and the material was changed back to something more sturdy. Observation is required to determine if that's the problem.

Wow, that's a lot of info. Thanks ever so much. That gives me a better understanding of what I'm gonna be looking at trying to diagnose it. I'll do the spin cycle test tomorrow and report back

It doesn't do it during the spin cycle. Seems like the only time it happens is when the agitator is in operation or turning in both directions.

Does this sound familiar to anybody and what the possibility could be roughly. I have a very bad back and disabled so the less time on the floor the happier I'll be, lol If I could get a good idea of a starting point that would be great. If I had to guess it sounds like a gear that isn't engaging but idk. We are still arguing with the company that came out and ended up lying to the insurance company and now it's not covered. We are getting nowhere fast and I need to do laundry. Coin machines around here are outrageously priced.

Access to the mechanism is from beneath. Lean the machine over onto the front or side (not the back to avoid possible damage to the drain hose or water valves or water leaking and running into the control panel). Place a support of some sort so it's not laying flat on the ground to avoid water running over out of the tub (there's always some residual water in the pump). Reference the diagrams above and also search YouTube for videos ("whirlpool vmw washer" or similar terms) to help with disassembly and diagnosis of common problems.

Thank you very much, I'll do that. Thanks for all your help

We have the same unit. Soon after we bought it, it started banging in the spin cycle. The tech said the drums were manufactured defectively and that Whirlpool knew it. He ordered a new drum, and it is defective. The tech said the unit needs to be replaced, but Whirlpool keeps saying a new drum has to be ordered. We can only use the unit once a new drum arrives, which will take over a month. I asked how many defective drums must be ordered before they replace the unit, and they would not say.

We have the same unit. Soon after we bought it, it started banging in the spin cycle. The tech said the drums were manufactured defectively and that Whirlpool knew it. He ordered a new drum, and it is defective. The tech said the unit needs to be replaced, but Whirlpool keeps saying a new drum has to be ordered. We can only use the unit once a new drum arrives, which will take over a month. I asked how many defective drums must be ordered before they replace the unit, and they would not say.