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thegnome_cabin

Is this acceptable?

4 years ago

Please help! we just replaced our kitchen window to picture window. They left and i noticed liner in between glass is not in place company seems to think its perfectly normal. am i crazy to think that liner should be straight and in place? its a brand new window we paid $1k for and even though its gorgeous, no way i can unsee the liner issue





Comments (21)

  • 4 years ago

    I can see nothing wrong with that and if the spacer between the pieces of glass is what you are speaking of being not quite straight (and I do not see that), it is not an issue and nothing they will replace the IGU over.

    The Gnome Cabin thanked millworkman
  • 4 years ago

    Thank you for your response ! I can see gaps where liner is not sitting straight. If it’s true and manufacture won’t think it’s a problem , I don’t even know how I would feel about that. If I knew the liner is so loose inside I would’ve thoroughly inspected the window before install. Ridiculous to spend so much money on a new window and it ending up not the way it’s suppose to be

  • PRO
    4 years ago

    Hard to say for certain and I don't know what you mean by "liner", but based on the pics I'd agree with MWM. That looks like a composite spacer (non-metallic) which won't be perfectly straight. Industry standard on that is that it becomes an issue once it impedes the viewable glass area which it is in no danger of doing.

    It looks like you also circled a hole in the frame likely used for installation, that should just need the appropriate plug installed.

    The Gnome Cabin thanked HomeSealed Exteriors, LLC
  • 4 years ago

    There is absolutely NOTHING wrong here.

    The Gnome Cabin thanked Window Genius
  • 4 years ago

    I am honestly shocked by all the answers. Never seen such issue on any windows and i have lived in many places and in different states. the side isnt as noticeable but the bottom part is completly ridiculous.


    thank you everyone for your input!

  • 4 years ago

    I am not an expert, but what I am seeing is in the first picture where it looks like there is a piece missing on the bottom horizontal view and in one of the others, the material doesn’t go all the way down to the corner. This would bother me too since it’s asymmetrical. Is that what you are referring to?

  • 4 years ago

    There is absolutely nothing wrong with that window .

  • PRO
    4 years ago

    Most standard windows appear that way.

  • PRO
    4 years ago

    The durometer seal on the exterior is intact. Not sure, exactly, what that gap is, but perhaps some sort of stabilizer or glazing shim that isn't quite continuous. Can't see it being an issue aside from the visual aspect of things.

  • PRO
    4 years ago

    Nothing wrong with it. Looks normal to me.

  • 4 years ago

    The right-hand side in your first photo would definitely bother me, as that interior strip appears to be bowing quite visibly inwards. It is also doing that along the bottom where it's dipping down. Surely that can't be standard manufacture? Why isn't it tight up against the edge?


    I would also not be happy with those visible gaps in the vinyl splining (or whatever that is on the very edge of the glass) that are revealed by the dipping interior strip, but I'm used to solid wooden window sash and I fear all these new windows tend to look flimsy to my eye.


    Do you have a photo from slightly further away?

  • PRO
    4 years ago

    Undulations in non-metallic spacers are normal. That isn't "bowing" as in a defection in a structural member.

  • 4 years ago

    Huh. I wouldn't have guessed that, and am left wondering why there are not better manufacturing tolerances in what OP described as a $1k window. It is not attractive.

  • 4 years ago

    It is a spacer bar, it is not a design element. in 3 days you will never even think about it again.

  • PRO
    4 years ago

    +1 to the feedback above.

    -$1k is not an expensive window anymore.

    - This has nothing to do with manufacturing tolerances. Its an inherent property of the material, a trade-off so to speak for the superior performance of a non-metaillic, non-rigid spacer.

    Having installed many thousands of windows with a similar spacer, I can't think of one instance of dissatisfaction. Most people look through their windows as opposed to down into the channels and other "function over form" type areas.


  • 4 years ago

    Beauty is in the eye of the beholder, it is true.

  • PRO
    4 years ago

    Who said that type of finish work was beautiful?

  • 4 years ago

    I would respectfully disagree with superior performance of a non-metaillic, non-rigid spacer, but otherwise agree that looks pretty normal for that particular spacer.

  • PRO
    4 years ago

    Give us the low down in 500 words or less.

  • PRO
    4 years ago

    Haha! He trapped you there Oberon.