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Advice please from the Houzz Window Experts

4 years ago
last modified: 4 years ago

So my 35 year old windows were finally replaced. It was done with a stucco cut out, nail fins, and a full installation including new flashing, etc. No retrofit or block windows were used. My questions include,

Does my window look properly flashed?

How should my window sills look? Pieces of drywall were “ripped”. They used OSI Quad Sealant and flashing.

Is there suppose to be insulation or low minimal expanding foam used to filled the crevices and spaces?

Is the caulking suppose to be so thick like ~ 1"? Can I paint over the clear caulking?

I had to point out that I could see light gaping at the edge of one of the windows when looking at the frame from the inside of my home. Thank you in advance.














The installer admitted he cut too far in and there is a drywall subcontractor coming by to repair some of the windows.And a separate subcontractor to repair the stucco. Should the window sill look like it was before the window replacement? Thanks!

Comments (14)

  • 4 years ago

    More pics

  • PRO
    4 years ago

    Don't like to crap on other contractors work on a forum, but there definitely are some issues in the pictures.

    Gigi Rosa thanked Windows on Washington Ltd
  • PRO
    4 years ago

    Does my window look properly flashed? Based on the pictures, it looks like there is more attention needed to that taping. Obviously it looks pretty sloppy, did anyone come around after these photos and get it cleaned up?


    How should my window sills look? Pieces of drywall were “ripped”. They used OSI Quad Sealant and flashing. Hard to say how they should look, OSI is a good product though.


    Is there suppose to be insulation or low minimal expanding foam used to filled the crevices and spaces? Generally yes, I do see some in the pictures. Once again, its impossible to say if its everywhere that it needs to be based on a handful of pictures.


    Is the caulking suppose to be so thick like ~ 1"? Can I paint over the clear caulking? Generally 1" caulking would be considered to be too thick, but the circumstances can dictate that as well. I don't see any pics of caulking? Was QSI quad used on the areas in question? Was backer rod used for a gap of that size? ... or perhaps the gap wasn't that large and they were just trying to cover an unsightly edge? ... As far as the clear being paintable, if its Quad clear, yes. If its silicone, no.


    I had to point out that I could see light gaping at the edge of one of the windows when looking at the frame from the inside of my home. Thank you in advance. That could be alarming, but it also depends on what state of completion the project was.


    In summary, are there things in your pictures that would be cause for potential concern? Yes. Is it also possible that these items were addressed in the normal course of completing the work, and you simply photographed them earlier in the process? Also yes.

    Have you expressed your concerns to someone at the installation company? If not, I'd definitely recommend doing so. If you chose a reputable window company they should be able to discuss your concerns, explain things that need explaining, and correct any items in need of correction. If your reason for posting is to gauge whether or not you would be justified in starting that conversation, again, that's a yes.

    Gigi Rosa thanked HomeSealed Exteriors, LLC
  • PRO
    4 years ago

    Looks like a mess, Pretty tough to get a water tight seal in that situation. I think they should of retro fitted those leaving the existing frames chipped back the stucco to tie the weather barrier systems together. Might wanna get a third party to look at it, perhaps a stucco contractor even.

    Gigi Rosa thanked toddinmn
  • 4 years ago

    I am having conversations with the window company but I am limited because I don’t know what is normal or not normal.

  • 4 years ago

    So thank you so much for this information. It helps to guide my questions

  • PRO
    4 years ago

    How they gonna trim the exterior?

    You could have the building inspector take a look , even they are not always the most knowledgable.

    I would addess the problems before they start trimming it out.

  • 4 years ago

    They aren’t going to trim the exterior. They re-stuccoed the exterior closed.

  • 4 years ago
    last modified: 4 years ago

    @Windows on Washington Ltd @HomeSealed Exteriors, LLC @toddinmn Thank you for all your input. I am meeting with general manager tomorrow to look at all the windows together. I honestly feel that the company will stand behind their work. I just had a sloppy installer. I just need help asking the right questions. Or maybe even asking for something in writing.

    The general manager had come to the house while I was at work to fix whatever the installer didn't properly which included flashing. Sadly, I didn't get to take pictures of the after. I asked him about if the "dead spaces" around my windows needed insulation. He told me that they didn't. That they didn't need to use backer rods or minimal expanding foam in these large spaces. He said that the stucco company does the stucco repair and that it's sealed from the outside from the nail fin on. That if they see any issues they will tell him. The drywall guy uses drywall strips to fit in and then drywall mud and caulking once it's dry on the inside. That there won't be any air leaks or issues. Is there anything that I am missing that should be addressed? Should I look for an independent 3rd party to inspect the windows?

    Thank you in advance.


    I don't know if this is important but I had a total of 12 windows installed. 7 were fixed windows, with 4 of them with the "stucco pop outs". I had 5 sliding windows installed with only 1 of them with "stucco pop outs".








  • PRO
    4 years ago

    For what it's worth, the stucco looks pretty good to me. I am not a stucco person, but it certainly is an improvement over some of the concerns raised by the window installation.

    Gigi Rosa thanked Windows on Washington Ltd
  • PRO
    4 years ago

    the final product looks good , who knows what they did to remedy it.

    Gigi Rosa thanked toddinmn
  • PRO
    4 years ago

    I agree with the other pros, final product looks good. I have to think that taping was cleaned up to some degree, it had to be just to finish the stucco. At they end of they day, your installations should be free from water and air leakage. If you experience either, I'd call them back.

    Gigi Rosa thanked HomeSealed Exteriors, LLC
  • 4 years ago
    last modified: 4 years ago

    Thank you so much for taking your time to respond. I really appreciate it. Last question. Should there be any sealing or caulking in the edges or the ”seams” of the outside of the window and stucco? Where the window frame meets the stucco. Or is this not necessary? I will be painting the house after some construction is finished.