Wondering what you would do in our situation…

Our window project with Minnesota Rusco has been riddled with problems from the start. Some examples of our issues, but not all inclusive include:

· When signing papers in April of 2021, Mark, our salesman, told us we’d have windows by September 2021. He sold us on Rusco’s reputation and installation expertise. Later, we realized that we wouldn’t meet that “before winter” deadline or enjoy the expertise of installers with fine craftsmanship.
· In November 2021, the office lied to us, stating our windows were in, but Rusco was waiting on the City of Eden Prairie for permit approval. We reached out to the city and had them visit our home only to learn that there was no permit issue. Rusco then changed its stance and said our windows weren’t in.
· In early January 2022, our windows were delivered and after three days of installation, 5 out of the 23 windows ordered were installed completely and correctly. There were 18 windows mismeasured or wrong.
· We were left with exposed studs on our interior windows, including our childrens' rooms, and black construction tape on our front exterior windows for the remainder of the winter while waiting for new windows.
· The corrected batch of windows arrived by mid-March 2022 for installation.
· The installers improperly installed windows causing us to have several very leaky windows in four separate rooms. A ground-level window was left “finished” without locking mechanisms working.
· We were dealing with Amy (who we later found out left the company mid-project) and she never closed the project or scheduled a closing inspection. She was going to replace a part of our window fixture that was thrown away by the installers, but that never happened.
· Later, Jacob, VP Operations, reached out to us offering two payment options with the threat of putting a lien on our house before a closing inspection had even been scheduled.
· This is all in addition to poor workmanship that includes windows that aren’t level, sloppy trim cuts and caulking, and damaged siding from installation.

Had we not been diligent homeowners, Minnesota Rusco would have happily closed our project several different times, leaving us with broken and mis-installed windows. After the year and a half of headaches that Minnesota Rusco has put us through, we are now being bullied into the two options Rusco feel comfortable with offering.

We want to close out this project. We know full payment isn’t expected. We asked for 25% off the total cost, warranty included. They are rejecting our request and threatening to involve lawyers.