Remove the doors from the refrigerator if that'll allow it to pass on the narrow dimension.

Is there a reason to think the drawer fronts on a freezer/fridge drawer (this model has two) can't be removed too? Is it worth a call to Bosch directly? I can understand why 28.75" would be too tight for comfort but without the doors/hinges the specs list it at 24".

Is the refrigerator shorter than the door top? If not, the unit has to be tilted and brought in, then erected back to normal orientation in the kitchen or nearby room. In the process, some diagonal of the physical unit has to be smaller than the distance from floor to ceiling, and the unit has to be able to be oriented to make use of that diagonal.

Yes, it’s shorter than the door—door frames are 78” of clearance and fridge is just under 72”.

I don't know that I have ever seen a refrigerator with freezer drawers that can't be taken out, at least by a service person...

Is there a tight angle getting into the door (e.g., if the kitchen door is off a hall, is the hall narrower than 36” such that they can’t line it up straight to get it into the kitchen)? If they have to angle the fridge to get it through the door, there could be a problem. Otherwise, if there is room to turn the fridge so that the narrow part goes theough the door, I’m not clear why there would be a problem.

One thing you could try is getting a piece of cardboard and cutting out a rectangle that is 36” by 28.75” and seeing if it can go through your door while keeping it flat on your floor.

I previously had issues getting a 29.5” wide standard depth fridge through a door of approximately the same size. The appliance guys took the door off the fridge and barely got it through. I’ve since had a kitchen remodel where I removed the trim, door, and widened the opening.

Once we lived in a rental and the Landlord had to replace the refrigerator, and the delivery people had to pull the trim molding off the doorway. It wasn't the world's biggest deal, but then it has to be put back on and whatnot (Landlord had to take care of that). Also they had to remove a banister to get some furniture up the stairs. We were so young, that I didn't realize at the time you could take houses apart like that, hahahaha.

This is the space it needs to get through--the clearance between counters is significantly more than the doorway. Nothing of note on the other side of the door. It's going into the spot where the current fridge in the foreground is. (They have take that one out somehow too...) No idea how they got that one in, but they must have managed it somehow since the doors are unchanged--it's a standard depth 31" wide model. The door can swing either way and if we really have to we can take it off the hinge, though it is a headache to do.

(I think I'm going to try calling both Bosch and F&P tomorrow to see what they say about whether the doors/drawers can be removed...we can't be the first people to encounter this!)

One other thing … when I had the issue with my fridge, I also needed to have a laminate countertop cut half an inch to fit the fridge into the existing space. The appliance store referred me to an appliance specialist company (third party). That company was the one who measured my kitchen to determine whether they could make it fit. They did this before I bought the fridge. They picked up the fridge and did what it took to get it through the door. I didn’t use the appliance store delivery team. Obviously, I paid extra for this, but I recall it being pretty reasonable.

What is on the other side of the door? Do they have enough room to maneuver the fridge on the other side?

Thanks! The other side of the swinging door is a large dining room where the narrowest spot is 60", and from there it goes out the front door (36" wide--pretty standard entry door).

I will look into whether we have a third party company that could deliver. Just frustrating because when we bought it after literally years of research and debating which to get, the sales team told us to send the photos and dimensions to the delivery team so that they could ensure that the installers they sent were equipped to take the doors off and reinstall them. I'm still at a loss as to why the width would matter if the depth allows it to clear the doorway, unless they're really correct that there's no way to remove the freezer drawer or drawer front. I mean, I guess better to learn this now than after they showed up with it, but it's just puzzling. I'm tempted to call our local big box tech store to find out whether they'd be able to deliver it since they sell the same model, just to see... I will definitely see what Bosch has to say, though.

The model number has not been referenced for the details of the refrigerator. Is this a French door model with a drawer freezer? Service documentation may have instructions on how to remove the doors (and freezer drawer panel) but delivery/installers may not have access to the information. A trick that sometimes works (if the hinge design is facilitating) is swing the doors open and maneuver it through the doorway ... but that won't help with a drawer freezer that doesn't swing.

Yes, it's a french door model with both a drawer freezer and a refrigerator drawer below the french doors. Bosch model B36CL80SNS. I'm fairly certain, though this is only a pictograph, that pages 16-18 of this diagram are illustrating how to remove the doors and drawers. But if the appliance store doesn't have any experience doing this, that's not a great starting point...

Our plan B is Fisher & Paykel's french door model, which I think will just fit (albeit tightly) without removing the doors/drawers.

ETA: Talked to Bosch this morning. They confirmed that the drawers can be removed following the instructions. So now back to the appliance store...