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jessica_kuehn67

Reality check needed! “Finished” full-frame window replacement

3 years ago

Can I get some opinions on if this looks like a “normal” finished job for a frame window replacement. (we had 11 windows replaced and they all look like this after the install)

The contract stated to re-use our existing casing/trim because it was in excellent condition… however, the casing/trim was very damaged during the install process. In addition, when it was re-attached, many parts no longer sit flush to the wall. We were never warned we’d be left with this much to repair, in fact it was never mentioned that anything on the trim would be damaged!

I don’t have “before” pictures, but attached are several “afters”. The installer admitted the casings and surrounding wall was quite damaged by the install process, but he said there wasn’t much he could do. I’m shocked with how bad this looks and dreading the hours of time we need to spend patching, sanding, painting 11 windows and surrounding wall.

We’ve been in contact with window company and they are sending the installer back out to look, but I’d like a reality check on if this is a normal “finished” job? Shouldn’t the installer have mentioned the damage as it was happening and given us an option on next steps?

Thanks for reading!

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