can they just repair the glass? How do you make sure the seal stays good? And if not, what’s Marvin’s lead time on windows now? It was 8 months when we started this build. :(

Ask your builder.

Typically a glass shop "could" replace the IGU. Or you could order a new sash from Marvin. I would look for a local glass shop were it me. 4 weeks or so and $400 later, good as new.

My PGT window cracked on the outside. They just replaced the glass.

I am assuming you aren't in an area that requires impact/hurricane glass?

I would contact Marvin, your local Marvin dealer and/or your local authorized Marvin repair shop.

I have the same window, but impact rated version in FL! Stuff can be fixed. Glad everyone is ok.

The best way to ensure you get an exact match for what you need is to contact your builder who has the original order (or should) unless you placed the order. Each window and door has a unique number but is in sequence for your windows.

From there, the dealer that placed the order with Marvin has a factory number that gives all the information on your window and what is needed. You can get the number if required as it is in the right corner.

I might note that you should think about tempered glass this time around for at least the outside pane. This will probably not be the last time that window sees a hail storm since this is a new build. Good luck!