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Warby Parker - not again!

3 years ago

Five years ago, I bought a pair of Warby Parker glasses and let WP also make the lenses. I was in an brick and mortar store not ordering online. The lenses were never right but I missed the 30 day warranty period, so I ate the cost of the lenses. I took the frames to Costco and had new lenses installed which were perfect.


Two weeks ago, I decided it was time for new lenses. I went back to WP intending to only buy frames. The salesperson assured me that WP would do whatever it took to make the lenses right. So I let WP make the lenses. My new glasses and sunglasses arrived with the same problem the ones had 5 years ago. In order to read, I have to lift the glasses up to find the ”reading area.” DD also ordered new glasses and also has the same problem. Three pair of glasses, 2 different prescriptions, and the same problem I had 5 years ago sounds like something other than a mistake.


I am going to return the glasses to WP, ask that they refund the cost of the lenses, then take the frames to Costco for new lenses (Costco is rated #1 in lens accuracy by Consumer Reports).


I think I’ve said this in other posts, Warby Parker has great frames, but their lenses are carp! Caveat emptor.


The new frames (top Willetta- they are HUGE; bottom Aubrey)







Comments (26)

  • 3 years ago

    Well that is disappointing. I was just looking at WP yesterday as I am getting new glasses (progressives) but can't find frames that work for me at my eye doctor's office. Good to know about Costco's lens accuracy! I'll stop by there and see what they have.

    bbstx thanked Bluebell66
  • 3 years ago

    Are they progressives? Same thing happened to me and I could never get used to them. Saw an old friend who’s an optomitrist at my son’s house & he said to go back to bifocals. i think progressives are being pushed on us. I have a lazy eye, farsighted in one & nearsighted in the other. The old bifocals I wore were a breeze.

    bbstx thanked Oakley
  • 3 years ago

    However my eyes work I need the bifocal part of the progressive higher than whatever is typical. When it’s not right my mid-distance like using a computer is mucked up. I’ve had mine made wrong a couple times because if this - even more than once at the same place that had to remake the lenses. Now I remind them whenever I get new ones though they have now also noted it in my record. I can’t imagine how anyone can buy progressive lenses online.

    bbstx thanked 3katz4me
  • 3 years ago
    last modified: 3 years ago

    Well, this is a timely discussion.

    Warby Parker recently opened a store in my town. I have a pair of nonpresciption sunglasses I ordered from them online last year that I wear over my contact. Recently my prescription (through Kaiser) got changed a bit (left eye for closeup has a contact, right eye for distance had cataract surgery a few years ago). I need new progressives (they are awesome, I'll never go back to lines) and readers for over my contact.

    I ordered readers from the WP store, as they are single vision and should be easy, or so it seems to me. They have shipped and should be here next week. If there's any difficulty with them I have 30 days to return them or get them replaced. If they aren't right, I will give them a reasonable opportunity to get things right.

    I have a $150 benefit with Kaiser waiting for me, so I will most likely go there for my progressives. Good to know Costco is so well recommended, as that's another possibility.

    bbstx thanked Bunny
  • 3 years ago

    My daughter had the same problem with a boutique here where she got her glasses and sunglasses but they were very good in resolving problem. she went back at my urging about three months later and they redid the lenses and now they are perfect.

    my costco here in Canada will not put lenses in your frames. they must be bought from costco.

    it really all comes down to the person measuring .

    bbstx thanked Lyban zone 4
  • 3 years ago

    Our Costco will put the lenses in non-Costco frames for a fee. I can’t remember the fee, but it wasn’t outrageous, maybe $25-$50. Last time I bought glasses (5 years ago) I tried to find something I liked at Costco. I couldn’t find anything that I liked.


    I’ve been wearing progressive lenses for some years now without a problem from other places. However, Warby Parker seems to consistently screw it up.


    The guy measuring this time seemed to know what he was doing. Getting 3 pair of glasses using 2 different prescriptiong wrong in the same way sounds like a manufacturing model that just doesn’t work.


    I wish I could still wear contacts, but my eyes don’t like the toric lenses that I need.

  • 3 years ago

    My son has ordered several pairs of single vision glasses from WP, and has been very happy with them. Because of that, I ordered progressive lenses with a wonderful new frame, at the bricks and mortar store in NYC. I loved the appearance of the glasses, but could not get used to them,, and my eyes were terribly tired at night. These were not my first pair of progressive lenses. I wore them for about a year, until my next exam with a new optometrist. In checking my glasses in a machine, he said that the center of vision in both lenses was off center, explaining the problems I encountered. I think that WP is fine for single vision lenses, but I wouldn’t get anything else from them again.

    bbstx thanked jb1586
  • 3 years ago

    The optician at Costco ran my first pair of WP through a machine and said that the portion for reading was about half as tall as it ought to be. I told the person measuring me at WP this time about that problem, hoping they would correct for it. No such luck.

  • 3 years ago

    After my cataract surgery, I got new progressives from Kaiser and it took them several tries to get it right. They weren't just a little off, but crazy double vision, impossible to wear. I was right at the source, with my optometrist and ophthalmologist (I cannot spell those words without several tries) in the same building. They finally got it right. I wouldn't trust Warby Parker to do that right either.

    bbstx thanked Bunny
  • 3 years ago
    last modified: 3 years ago

    progressives sound way trickier for sure, I've heard from a lot of people that they never feel right, no matter where they had them made.

    for regular glasses, WP is great. my husband is about two years into his second pair and likes them very much. he's really picky about where he bought his glasses and previously would only go to expensive local shops.

    bbstx thanked User
  • 3 years ago

    3katz, exactly!! Seriously, who needs a mid distance lens? When I drove with them the hood of my car looked giant to me and kept throwing me off, and then the nodding up and down while trying to read and watch tv was just ridiculous.


    That's what I like about bifocals, the doctor can help you choose the height of the bottom lens which is the one I need most.

    bbstx thanked Oakley
  • 3 years ago

    Oakley, the optician can get the bifocal part of progressives in the right place if they know what they’re doing. I’ve worn progressives for at least 20 years and have no problem when they’re made correctly. I need midvision for my computer and the dashboard display in my car among other thngs.

    bbstx thanked 3katz4me
  • 3 years ago
    last modified: 3 years ago

    @Oakley, you are my twin in the eye issues. I have not heard of anyone else with all the same vision problems that I have. It took me quite some time to get used to progressive glasses but then I typically wear monovision contacts and only use glasses when my eyes are tired or my allergies make wearing contacts impossible. Started with new set progressive lense glasses a couple months ago, as my prescription has changed quite a bit in the last several years, I am going through another adjustment period. Maybe I should try bifocals next time.

    bbstx thanked jill302
  • 3 years ago

    I’ve worn progressive lenses for I don’t know how long. The only ones I’ve ever had trouble with are the ones made by Warby Parker.

  • 3 years ago

    3katz, that makes perfect sense. I can see my dash board but the lights arent as bright as my older cars were, and wearing sunglasses, can't see a thing except the large digital MPH number which is great. I order strong readers for the computer.


    Jill, it's fun isn't it? What I enjoyed most with talking to the doctor on a casual basis is there were just four of us in the LR, he could just look at me and tell there was a problem & gave me his honest and very helpful opinion that no other doctor has done before. It's hard enough with a lazy eye let alone trying to focus with progressives. Walking made me dizzy because when I'd look down the floor seemed to come up to my knee. :)

    bbstx thanked Oakley
  • 3 years ago

    Sorry to hijack but I wanted to share my experience with Varliux lenses since both Oakley and Jill302 have a subset of my vision issues.

    As some of you know, I have a number of issues with my eyes.. my biggest issue is a very extreme astigmatism and just enough farsightedness to require some assistance for reading/near vision... AND yes, I absolutely need clear mid-range vision for the computer, for cleaning the house, for pretty much anything.

    My local eyewear shop has worked with me tirelessly through my various prescriptions, surgeries, adjusted prescriptions-- they jumped on the phone with the lab and with some lens manufacturers with the goal of making the best decisions for me. Long story short, they got me into varilux lenses ... warning: they are not the most affordable option but they have been life changing for me. There are a number of options under varilux and I have been wearing a pair optimized for the office-- no straight line transitions but rather zones that just naturally support transitioning as I talk/look around, walk. I can't explain how or why but I didn't get nauseous walking through the office or (now) in my house... and everything was SO much more clear without me having to think about whether to look through the bottom, top or wherever.

    I am overdue for glasses now-- I have my updated prescription and will be going in for an appointment tomorrow. I am going to talk to them about the newer series-x which is supposed to improve the off balance feelings which I really struggle with. I am optimistic! Again, they are expensive.. but for those of us who really struggle, I think it is worth consideration. My eye insurance doesn't cover the specific lens I use but I am told they do cover some varilux lenses so maybe work with your optician and/or eyeglass shop.



    bbstx thanked Funkyart
  • 3 years ago

    @bbstx my apologies.. i meant to commiserate and wish you luck on correcting your glasses.

    I am heading out (literally in 5 min) to select my frames/order my new lenses. My current ones suddenly starting making me nauseous and I have been getting headaches in the afternoons. It has gotten to the point that I don't even enjoy online shopping because of the eyestrain. There is nothing so distracting and annoying as a bad prescription-- there's so little that doesn't require our eyes!

    bbstx thanked Funkyart
  • 3 years ago

    Funky, no need to apologize. We are all different and it is helpful to hear what others have experienced and how they have coped.


    Oakley, your issue with the car dashboard sounds like an effect of having polarized lenses. While sitting in your car with the dash on, try to turn your head 90 degrees to the side (lay your cheek on your shoulder). If you can see the dash info clearly, it is polarization.


    Funny and slightly embarassing story: I was at a funeral last summer. We were outdoors and I was wearing my sunglasses. At the end of the service, a group of siblings asked me to take a group photo of them using one of their phones. I could not see a thing on the screen. It was black. I thought the phone had turned off while they arranged themselves. The owner of the phone came over and fiddled with it then handed it back to me saying it was on. This happend again. I finally realized it was my polarized sunglasses preventing me from seeing the phone screen. I took off my sunnies and, voila, I could see the screen with no problem!

  • 3 years ago
    last modified: 3 years ago

    I got two WP prescriptions around the same time, one in December and one when my benefits rolled over in January. We also have brick and mortar store here. One is good but the other one is off and I would only use them around the house.

    bbstx thanked gsciencechick
  • 3 years ago

    I bought a pair of sunglasses from Warby Parker and they were just fine and they had progressive lenses in them. I’m not sure I would go back for progressives again. my ophthalmologist said not to use them for my prescriptions, that they are just fine for people who need single ision .

    now I’m having a funny problem with the lenses I got from an expensive optician where I see a blue line in my left lens only when I’m looking at an LED light. it’s the strangest thing.


    so anyway I do like the frames that they have a Warby Parker and I would go to Costco for lenses but I’ve never had luck there. every lens I’ve ever gotten was wrong and I had to send them back multiple times. I don’t know what the answer is but I’m reasonably happy with the glasses I have now and the frames came with magnetic sunglasses so I don’t even have to buy new sunglasses. good luck finding new glasses. Its a process!

    bbstx thanked dedtired
  • 3 years ago
    last modified: 3 years ago

    I need a larger mid-range section on my progressives and smaller for longer distance in part because much of my day-to-day vision is done at closer range, and - I theorize - because I am so short in stature. It was like pulling teeth to make the optician understand what I needed. Now the office has yellow highlights on the card with my data. I hope it says, "needs progressives adjusted" and not "be careful, "she is a pain in the butt."

    bbstx thanked graywings123
  • 3 years ago
    last modified: 3 years ago

    Ded, DD has the same blue line problem with a pair of her glasses! She thought it was her eyes doing something weird, but then she discovered that it was only the glasses.


    Gray, you made me laugh!

  • 3 years ago

    My WP readers arrived and I think they're going to be fine. I need to take them into the store next week to have the earpieces eased a bit, but that's it.

    At first I thought they weren't going to work. My current setup is mono-vision with my left eye (contact) for closeup and right eye (cataract-free) for distance. The readers reverse the function, with clear for the left and magnified on the right. At first my eyes went, what the heck are you trying to do? Double-reverse-mono-vision?!! I decided to try reading for awhile and everything started to make sense. Last night I was doing some needlepoint (I'm a total neophyte) and watching the NBA playoffs. I just let the readers slip down slightly so I could see over them for tv.

    I'm for don't-look-at-me glasses.



    bbstx thanked Bunny
  • 3 years ago

    Well, WP is attempting to fix the problem. I also told the optician there that I did not like the frames. I did not realize the frames are covered in their 30-day guarantee. I’m getting these instead. They are tortoise, sand, and dark blue.


    And nowhere near as big as the others.

  • 3 years ago

    Oh i really like those. They are subtle but different.

    bbstx thanked mtnrdredux_gw