I would expect some leathers to show those depressions after being used for a while, but I wouldn't be happy with it on a brand new chair.

We have 2 American Leather recliners we have been using for about 8 months and the seats show no dimples. Ours were custom ordered through an interior design center, so I don't know if we got a different leather quality. Ours are in a media room, so they do not get used every day, because we also have a Bracci reclining sofa too, but DH has sat on one of the chairs for hours at a time watching movies. No seat dimples on that one. We got the manual version and there are no leather rubbing noises when reclining.

We have the same chair (and color) but it is not motorized. It is a very comfortable recliner. We have had it for over a year but not daily use and we have a very minor seat depression but not nearly as much as your picture. The back can get worse since it is down but we just fluff it up and it still looks near new. Leather will do that. We have no noise coming from our recliner.

Our Crate and Barrel sofa in leather is an entirely different story. It looked very rumbled the first week we owned it. The leather is much thinner than the R&B chair and the overall quality is not good. Big mistake buying the C&B sofa.

Gailan, do you remember what leather you used.? I wonder if a different leather would help.

I've decided to return the chair thanks to Room and Board's generous return policy (mostly because of the squeaking.)

I might order it again or maybe try the Issac chair with the down cushion which at least will be rumpled looking over a larger area (not as defined)

Ours is the Lecco in Camel color. I do appreciate R&Bs great return policies and glad that worked out at least. I have so say I would be very disappointed if our chair looked like that and I would definately would have returned it too. I imagine the down cushion may give you more issues though.

Thanks, I had the Urbino which seems like a softer leather than the Lecco. Maybe I will reorder in Lecco.