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Miele HR1934-2G oven door problem

3 years ago
last modified: 3 years ago

I have a Miele HR1934-2G range. We broke the innermost piece of glass on the oven door and I got the replacement (what Miele calls Viewing screen CleanGlass bedrukt).

I took the door off, removed the little corner clips, and removed the broken glass. But when I went to drop in the new glass, I realized a metal bolt was sticking out of the frame - not sure when it popped out. The Miele diagram calls it the anti-lock device. The new glass can't be installed with it sticking up like this, but I can't figure out how to push it back down. I tried to remove the screw holding down the bolt but it just spins.




Comments (17)

  • 3 years ago

    "I tried to remove the screw holding down the bolt but it just spins."

    Dumb question: That's a torx screw and requires the properly-sized torx screwdriver. I assume it's the screw that spins, not the screwdriver because you're using the wrong type (e.g., philips) or size, right?

    HU-521581372 thanked wdccruise
  • 3 years ago

    Correct - the screw itself spins in either direction. The screw head is not stripped. I've tried needle nosed pliers, duct tape, nothing works.

  • 3 years ago

    I'll admit I don't know the solution to this, but decades of DIY adventures suggest to me that there may be some non-obvious trick other than what you're trying. Have you called Miele tech support?

  • 3 years ago

    Call Miele Tech Support.

  • 3 years ago

    Miele support had no suggestions, other than to send a technician out in two weeks / buy a new door.

  • 3 years ago

    "The new glass can't be installed with it sticking up like this, but I can't figure out how to push it back down."

    You use the words "push it back down" but I'm sure you realize that it's hinged finger that rotates to the right into the slot in the second photo.

    You can buy a service manual for $17.

  • 3 years ago

    You use the words "push it back down" but I'm sure you realize that it's hinged finger that rotates to the right into the slot in the second photo.


    Yes, by "down" I only meant down into the frame. Can't for the life of me figure this one out.

  • 3 years ago

    The photographs are shot from so close up that it's impossible to know what one is looking at. Can you take some photos that would provide more context? You removed the door from the range, correct? Are the photos of the top of the door? If so, does the "finger", when extended, stick into a hole or slot in the door frame?

    "The Miele diagram calls it the anti-lock device."

    Are you sure the finger is called an "anti-lock device"? Can you post the diagram?

  • 3 years ago

    Diagram: Door parts. It is part #12 in that drawing.





  • 3 years ago

    I'd pay the $16 for the service manual. Access is denied to the diagram, perhaps because it's on a German website.

  • 3 years ago

    I'd install the door without the new glass and see if the hinges control it. Open the installed door and then install the glass. Or clamp it retracted and remove the door to install the glass.

    HU-521581372 thanked dan1888
  • 3 years ago

    I had the same thought about the hinges and put the door back on the oven but the anti-lock device still did not retract. That is the problem - it is fixed in this outward position, so I can't clamp it down in any way.

  • 3 years ago

    Continuing to search through the Miele manuals, I found this in a troubleshooting section:


    The oven door cannot be closed.

    As soon as the inner pane is damaged, a safety mechanism blocks the oven door. The oven door cannot be closed and the oven functions (oven modes, special modes and self clean) cannot be used.


    This sounds like what has happened, tho the manual offers no suggestion for fixing it.

  • 3 years ago

    "I...removed the broken glass."

    " As soon as the inner pane is damaged, a safety mechanism blocks the oven door."

    That would explain it. The "finger" detected that the glass was broken when you removed it so it popped open. I don't know how the inner pane is attached to the door and can't tell from your photos. Is there a slot for the glass, for example? If so, can you put, for example, a screwdriver or ruler into the slot (to simulate the glass) to release the finger and allow it to be closed?

    HU-521581372 thanked wdccruise
  • 3 years ago

    Is there a slot for the glass, for example? If so, can you put, for example, a screwdriver or ruler into the slot (to simulate the glass) to release the finger and allow it to be closed?


    The innermost piece of glass just sits on rubber spacers above the other two pieces of glass. The top slides into a channel across the top and the bottom is held in place by brackets. I don't see any mechanisms that would release the safety bolt - I've tried the glass itself, rulers, screwdrivers, etc.

  • 3 years ago

    Pizza tonight!