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What would you do??

2 years ago
last modified: 2 years ago

HI, we are in the process of remodeling our kitchen and powder room and sheetrocking kitchen, dining, living room walls and entry way. new flooring in kitchen, entry way and half bath. These tasks have been completed for awhile and remodeling has been going on since the end of Septemeber. Timeline showed completion to be the 2nd week of Jan. My question: We're paying a big compay to do all the managaing and hiring of subs. Paying too much! They have hired a painter who drives almost 2 hours from home. He usually arrives around 10 or 10:30 and leaves by 3. Some days he doesn't show up. He was here this past week M/W/F. Unfortunately, (we have discussed our concern that we have days when no one is here to complete the job with our project manager) we're made to feel like we're an inconvenience. What would you do? This is our first remodel. is this just the way things are or should I go beyond our PM and contact higher up in company?

Comments (12)

  • 2 years ago

    I think this is normal

  • 2 years ago

    Not normal, just poorly managed. My contractor drove 90 minutes to get to me, and they stayed 8-10 hours some days. We did have a few weeks of everyone getting sick and a couple winter storms, but other than those obvious delays, work was mostly getting done. I think we had to wait a bit on an electrician and a plumber, but otherwise things got done. We did go over schedule but it was mainly due to the weather and sickness.

    Gela Captain thanked ShadyWillowFarm
  • 2 years ago

    Thank you for that. and heres the kicker- thats why were paying so much- were paying for supposedly good management so we dont have too manage- arggggg- so aggravating money doesnt grow on trees- fing ridiculous

  • 2 years ago

    It’s normal. Everyone is juggling multiple jobs and scheduling subs is three dimensional time tetris - optimizing time utilization in your house is not the only priority. All the subs optimize across all the jobs and the contractor has to manage and negotiate with all of them simultaneously. Way too early to accuse them of mismanagement.

  • 2 years ago
    last modified: 2 years ago

    Too Early???? It has been since September! And hiring a painter from 2 hours away??? This job was A LOT of $$$, too much $$$ to have subs show up 3 days a week when our job was supposed to be completed the first week of JAN. Somedays, NO ONE is here.

    Thank you for lighting a flame under my butt to stand up for the LACK of management with this company, along with sub par sheet- rocking, and construction etc that is happening. The painting is just the "icing" on the cake. OVER IT.

  • 2 years ago

    Well, I’ve done a kitchen remodel and built a custom home from scratch, so I’m just telling you this isn’t unexpected. I definitely empathize with your frustration. But this is pretty much par for the course. The painter, order to survive, has to jungle taking multiple jobs and interleave their schedules. The contractor may have found that all the local painters were unavailable and is lucky to have found anyone to paint your place this month.

    The best you can do is keep an open line of communication with your gc and calmly let them know you are disappointed with the overall progress and anxious to finish. Listen to what they have to say in response and help find a solution. I found that if I adjusted my attitude to express that I know that they want me to be a satisfied customer and that me and them together are a team trying to obtain the best outcome, that things go smoother. I’d have this conversation with the company owner rather than you on site project manager.

    You really can’t fire them now without extending the timeline even further, so you have to find a way to engage with them to achieve best outcome.

  • 2 years ago

    Very eloquently put! The thing is, I dont want anyone to get fired or to get into trouble, BUT...For this much money, I would expect that the company live up to their standards (I I received a list of standards in my starter notebook...)

  • 2 years ago

    What explanation is the PM giving for subs who only show up 3 days a week, or only work 5 hours a day?

  • PRO
    2 years ago

    The people with the skills that come to work on time, stay all day, and can pass a drug test are working union commercial. Residential pay, benefits, and future can't come close to competing.

  • 2 years ago

    I feel your pain but I think its normal to my understanding they all suck lol. I think if you are paying a lot you should complain but just remember to pick your battles

    I wish there were a way we can as property owners manage our projects and have the gc as sort of a guide not a manager and pay less to the gc.

    What is the scope of the work your doing? What are you remodeling?

  • 2 years ago

    it's all listed above in my description. I just keep thinking, one day this will be done. I look around and it seems like it's never going to get completed. So much painting to be done...at 4 hours a day sigh