Hoping one of the stone gurus can chime in....

@Joseph Corlett, LLC

@millworkman

@cpartist

So sorry. While we wait for the experts to weigh in on all of your issues, I agree to withhold payment.

Experts here will hopefully tell you what can be done and how to go it.

" Any advice? "

You owe them 40%. They want it, they fix the issues. Send them a list of the issues via registered mail with the letter explaining the money after the issues are fixed. Be will willing to compromise a little but not majorly. Who hired them you or the GC? Ask if they would be happy if you posted the pictures of their work online?

A few years ago my son and DIL had Home Depot redo their kitchen. The only snag was with the countertop. The sub came out and templated after all cabinets were installled and the first countertop install was way off. The second attempt was off also. HD made them keep coming back until they got it perfect. it finally happened on the third try. I would expect no less from any other installer.

Balance will not be paid until all of the issues have been satisfactorily addressed.

Cooktop not square??? Measuring tape and a carpenters square could settle that argument quickly.

the sink simply needs to be done correctly.

" Cooktop not square??? Measuring tape and a carpenters square could settle that argument quickly "

Actually a piece of string, even a shoelace. Measurements do not matter. Corner to corner would be exactly the same if it is square,

HOLD YOUR GROUND and YOUR REMAINING BALANCE.

It's great that they had fancy measuring tools, but if they don't transfer that right in fabrication - then the tools are not that helpful. (Or if fabrication can't execute)

Telling you your cooktop isn't square is very annoying. It's even more annoying because I am pretty sure tey would not have tried to deploy that to your GC (assuming he's male) or your husband. Agree - measure it corner to corner and dispel that myth immediately . I mean what are the chances that a mass produced, engineered and factory built appliance is not square but the counters that have a variety of problems are "perfect"? People that say crap like this in front of homeowners (and then don't go over and measure themselves...) need some accountability. Right now, 40% is their accountability.

My counters were measured by hand (me and DH), submitted to the granite company, their lead fabricator came out, validated them, took a sample of the island pop ups and took the template of our induction top and sinks back with him - and created perfect tops. (And both the cooktop and the island pop ups are flushmount) . 3 sinks, 2 faucets, soap dispensers and bookmatched island.

The faucet error they made is a rookie mistake - especially since they were the ones installing a full depth 4" splash! (It may have still been tight to the sill, but much less so if they moved the sink forward. And yes - a narrower front rail is more fragile - but it's doable.

There is no excuse for any of these issues - they are all their problem and they ALL should be fixed. That is likely to mean new material.

It is highly unlikely that the cooktop is out of square. It is much more likely that the cabinets aren't square to the rear wall, and are not parallel on the sides. I'm betting they templated to the cabinets and not square to the rear wall as they should have.

To get the workstation sink operating properly, the sink must be dropped and the cutout enlarged at the front, profiled, and polished on site with no dust or mess. I've done this literally thousands of times. See if a steak knife will pass between the stone bottom and the sink flange please. It should not in any area. Look for silicone squeeze-out underneath. Insist they strap, not clip or block, your sink back in place.

A leaking sink can cause catastrophic reinforcement rod failure.

Pay for a proposal to fix everything to your satisfaction please. Give them a couple weeks to make it right, or accept the proposal and pay for it with the balance you owe them.

Re the non-square cooktop... it's new, right out of the box. Even if it was a triangle or trapezoid shape, their job is to precisely measure and then fabricate the countertop to fit. The thing that's crooked is the countertop.

Thanks for all the support and reality checks. This is a nightmare but I'm not giving up yet. I've repeatedly emailed Granite Place (actual name withheld), asking for specific questions to be answered about their plans to fix these things, and all have been flat-out ignored ... but they are able to email me multiple invoices for the balance of what we owe. My next step might be a consumer complaint to the state attorney generals office (I live in Minnesota and we have pretty good consumer protection laws). I just want what I ordered--seems simple, right? Although at this point, I don't trust Granite Place to do any further work, but I guess that's my only choice.

What's particularly frustrating, besides being gaslit, is the fact that the measurements they took were ... disregarded? Ignored? With the cooktop (which is on an island, not against a wall), the seam fabrication was apparently "eyeballed" almost like when you cut a piece of paper with scissors without measuring. I had discussions prior to ordering with Granite Place specifically about the type of sinks I was considering--and at no time did they say "Oh, by the way, your faucet is going to go right through your windowsill, hope you don't mind!" LOL. None of this has been DIY, we've hired people to install everything.

I wonder about the installation using straps ... when I look under the sink, the corners are held up by four small blocks of wood screwed to the plastic walls of the sink base. I assume they used clips that came with the sink? My contractor was surprised by those wood pieces. It doesn't seem long-term to me.

Just reading your dilemma makes me sad. I think the next communication to this company should be a demand letter: they improperly measured and or cut the granite - then knowingly installed a mistake nonetheless. You need to send them a demand letter timely articulating that you will not accept the faulty workmanship or their failure to stop installing what they clearly knew was a grossly distorted ill fitting product. As such they knowingly deformed your kitchen and that has a domino effect on your property value as opposed to its value if done correctly. You could get a property Appraiser to evaluate your property focusing on the bizarre misfitting work and quote the loss in value As opposed to if proper . U r getting market value loss Assessment. Then get proposal by another company to remove , to design to install. Via a lawyer make your demand as to removal and replacement as per original specification. They will answer your lawyer . Do not waste your time complaining to consumer board or Better Business as you will only get in a long dumb dialogue back and forth With consumer board as arbitrator. Take action as suggested above and you will get results . Good luck

" just reading your dilemma makes me sad. I think the next communication to this company should be a demand letter: "

Post is a year old.

Whoops !